If you’ve just bought a BEIS bag or suitcase and have a few questions, understanding the BEIS return policy is your first step. This guide breaks down everything you need to know about returns, exchanges, and refunds in simple, clear terms.
We’ll cover the timeframes, condition requirements, and step-by-step instructions. Whether you changed your mind or recieved a faulty item, this information will help you navigate the process smoothly.
BEIS Return Policy
The BEIS return policy is designed to be straightforward. In general, they offer a 30-day return window for most items purchased directly from their website. Items must be in new, unused, and resalable condition with all original tags and packaging intact.
It’s important to note that this policy applies to full-price items. There are different rules for sale items and certain product categories, which we’ll detail later. Always start the return process through your BEIS account online.
What Can Be Returned?
Most BEIS products are eligible for return within the 30-day period. This includes:
- Luggage and suitcases (like the Carry-On Roller or Weekender)
- Handbags and backpacks (such as the Sport Tote or Backpack)
- Travel accessories (like packing cubes and toiletry cases)
What Cannot Be Returned?
For health, safety, and hygiene reasons, BEIS has a few non-returnable items. These are:
- Face masks and other personal care items.
- Final sale items, which are clearly marked at the time of purchase.
- Gift cards (these are non-returnable but never expire).
- Any product that is not in its original condition, has been used, or is missing tags or parts.
The 30-Day Return Window Explained
The 30-day clock starts on the day your order is delivered. It’s not based on the purchase date. You’ll need to initiate the return request online within this period. Once initiated, you typically have a few additional days to get the package to the carrier, but don’t delay.
Keep your delivery confirmation email as proof of your delivery date. If you’re close to the deadline, it’s best to start the process right away to avoid any issues.
Condition Requirements: “New and Unused”
This is the most critical part of the policy. “New and unused” means:
- All original tags are attached.
- The item has not been worn, carried, or traveled with.
- It shows no signs of wear, scuffs, or dirt.
- It is in its original packaging (like a dust bag for handbags or the box for luggage).
BEIS inspects all returns. If an item shows use, they may send it back to you, and a refund will not be issued. This is standard practice but it’s crucial to be aware of.
Step-by-Step Return Process
Follow these steps to ensure your return is processed quickly and correctly.
Step 1: Initiate the Return Online
Do not ship the item back without starting the process online first. Go to the BEIS website and log into your account. Navigate to your order history and select the item(s) you wish to return. Provide a reason for the return—this helps them improve their products.
Step 2: Review and Accept the Return Instructions
The system will generate a return authorization and provide you with prepaid return shipping labels in most cases. Review the instructions carefully. You will be told where to send the item and any special packaging requirements.
Step 3: Pack the Item Securely
Repack the item in its original packaging, if possible. Include all tags, dust bags, and any accessories. Securely attach the provided shipping label over any old labels. It’s a good idea to take a photo of the packed box and the label for your records.
Step 4: Ship the Package
Drop off the package at the designated carrier (usually UPS or USPS). Get a drop-off receipt as proof of shipment. This is your proof in case the return gets lost in transit.
Step 5: Track and Confirm
Use the tracking number on your return label to monitor the package’s progress. BEIS will typically send you an email confirmation once they have recieved and inspected your return.
Exchanges and Refunds
How Exchanges Work
BEIS handles exchanges as a return and a repurchase. You would return the original item for a refund, and then place a new order for the item you want. This is often faster than a traditional exchange process, as it ensures you can secure the new item immediately if it’s in stock.
During promotional periods, be aware that the price may have changed. You’ll pay the current price for the new item.
Refund Timeline and Method
Once your return is approved, refunds are processed to the original payment method. Here’s what to expect:
- Processing Time: It can take 5-10 business days for BEIS to inspect the return after it arrives at their warehouse.
- Refund Issuance: After approval, the refund is issued immediately, but it can take 5-10 additional business days for the funds to appear in your account, depending on your bank or card issuer.
You will recieve an email notification when the refund is issued. Note that shipping charges are typically non-refundable, unless the return is due to a BEIS error or a defective product.
Special Cases and Exceptions
International Returns
If you ordered from outside the United States, the return process is different. You are responsible for the cost of return shipping and any applicable customs duties or taxes. BEIS does not provide prepaid labels for international returns. Contact their customer service team for specific instructions before sending anything back.
Returns for Defective or Damaged Items
If your item arrives damaged or has a manufacturing defect, contact BEIS Customer Service immediately. Do not initiate a standard return. They will likely ask for photos and will provide a solution, which may include a replacement, repair, or refund without requiring you to ship the item back. This process is handled on a case-by-case basis.
Sale and Final Sale Items
Items purchased at a discount during a sale are often final sale. This will be clearly stated on the product page during the sale event. Always double-check before buying a sale item if you think there’s a chance you’ll want to return it. Final sale items cannot be returned for any reason.
Tips for a Smooth Return Experience
- Act Quickly: Don’t wait until day 29 to start your return.
- Keep Packaging: Always keep the original box and tags until you’re sure you’re keeping the item.
- Document Everything: Take photos of the product as you pack it, and keep your shipping receipt.
- Read Product Descriptions Carefully: Especially for sale items, to avoid surprises.
- Use Your Account: Purchasing as a guest makes tracking and returning harder. Create an account for easier management.
BEIS Customer Service Contact
If you have questions that aren’t answered online, you can reach BEIS customer service via email at support@beistravel.com. Response times can vary but they typically reply within a few business days. They do not currently offer phone support.
When emailing, have your order number and details about your issue ready. This will help them assist you faster.
Frequently Asked Questions (FAQ)
How long does it take to get a refund from BEIS?
After BEIS recieves and inspects your return, it can take 5-10 business days to process the refund. The refund then takes another 5-10 business days to post to your original payment method, depending on your bank.
Does BEIS offer free returns?
BEIS typically provides a prepaid return shipping label for returns within the United States. However, return shipping fees may be deducted from your refund for international returns or in specific other circumstances, as outlined in their policy.
Can I return a BEIS product if I removed the tag?
No. All original tags must be attached for a return to be accepted. Removing the tag is considered using the item, and it will likely not qualify for a refund under the BEIS return policy.
What is BEIS’s exchange policy?
BEIS handles exchanges as a return and a new purchase. You return the original item for a refund, then place a separate order for the new item you want. This is often the fastest way to get the replacement.
Can I return a BEIS item to a store?
BEIS products are primarily sold online through their website and through select retail partners like Nordstrom. You cannot return items purchased from beistravel.com to a physical Nordstrom store. Returns for online purchases must be mailed back.
What if my BEIS item is defective?
Contact BEIS customer service right away at support@beistravel.com with your order number and photos/video of the defect. Do not start a standard online return. They will guide you through a separate process for damaged or faulty items.
Are BEIS gift cards refundable?
No, BEIS gift cards are non-refundable and cannot be returned for cash. However, they never expire and can be used on any purchase on their website.
Final Thoughts
The BEIS return policy is clear and standard for the direct-to-consumer retail space. The key to a successful return is acting within the 30-day window and ensuring the item is in pristine, unused condition with all tags attached. By following the online steps carefully and keeping your documentation, you can handle your return with confidence.
Remember, reading the product details and policy pages before you buy can save you time later. If you ever in doubt, reaching out to their customer service team with specific questions is always a good step.