If you’ve ever bought something that just wasn’t right, you’ll want to know the Ann Taylor return policy. Understanding the rules before you shop can save you time and ensure a smooth process if you need to send something back. This guide breaks down everything you need to know, from time limits to condition requirements.
We’ll cover returns for both online and in-store purchases. You’ll learn about the different methods available and any fees you might encounter. Let’s get started so you can shop with total confidence.
Ann Taylor Return Policy
The core Ann Taylor return policy is designed to be straightforward. Most items can be returned within 60 days of the purchase date. For a refund to your original payment method, items must be in new, unworn, and unwashed condition with all tags attached.
After 60 days, you may be eligible for merchandise credit. This is typically offered for returns up to one year from the purchase date, subject to manager approval and the item’s condition. It’s always best to act within the 60-day window for the most flexible options.
What Items Are Final Sale?
Not everything can be returned. Knowing what’s final sale helps you avoid disappointment. The following items are generally not eligible for return:
- Items marked “Final Sale” at the time of purchase.
- Gift cards.
- Personalized items or items that have been altered.
- Face masks and certain hygiene-related items (unless defective).
- Items that show signs of wear, damage, or have been washed.
Return Timeframes and Condition Requirements
The 60-day window is key. The count starts from the day your order shipped or the day you bought it in the store. For a smooth return, your item must meet these condition standards:
- Tags: All original tags and labels must be attached.
- Packaging: Items should be returned in their original packaging if possible, especially for shoes or accessories.
- Condition: No stains, odors, or makeup marks. The item must look exactly as it did when you received it.
What About Worn Items?
The policy is strict about unworn condition. If an item has been worn, even once, it may be rejected. This includes trying something on with deodorant or perfume that leaves a scent. Always try items on carefully over your own clothes to protect them.
How to Return an Online Purchase
You have a few convenient options for returning items you bought online. Here’s a step-by-step guide for each method.
Option 1: Return by Mail (Prepaid Label)
This is the most common method. Follow these steps:
- Log into your Ann Taylor account and go to ‘Order History’.
- Select the item(s) you wish to return and initiate the return.
- Print the prepaid return shipping label that is generated.
- Pack the items securely in any box, attach the label, and remove any old labels.
- Drop the package at a USPS location or schedule a pickup.
You will recieve a confirmation email once your return is processed. Refunds usually take 7-10 business days after the warehouse receives your package.
Option 2: Return In-Store
This is often the fastest way to get your refund. Simply bring the item and your original receipt or packing slip to any Ann Taylor store. If you don’t have proof of purchase, the store may be able to look it up with the credit card you used or your phone number. You’ll get your refund on the spot for eligible returns.
Option 3: Return via Carrier Drop-Off (No Box Needed)
Ann Taylor partners with Happy Returns for a box-free option at participating locations like Staples or Whole Foods.
- Start your return online and select the “Happy Returns” option.
- You’ll get a QR code via email.
- Bring the item(s) and QR code to a Happy Returns drop-off point. You don’t need a box or label.
- Hand the items to the associate, show your QR code, and get an instant email confirmation.
How to Return an In-Store Purchase
Returns for items bought in a physical store are easy. Just bring the item and your original receipt back to any Ann Taylor store. The refund will be issued to your original payment method. Without a receipt, you may receive merchandise credit at the current selling price.
Return Shipping Fees and Deductions
Returns by mail using the prepaid label are free. However, there is one important fee to note:
- Original Shipping: The cost of original shipping you paid on your order is non-refundable, unless you are returning a defective or incorrect item.
If you choose to use your own carrier and method without the prepaid label, you are responsible for those shipping costs and Ann Taylor is not liable for lost packages.
Refund Methods and Timing
How you get your money back depends on how you paid and how you returned the item.
- Credit/Debit Card: Refunds go back to the original card. Processing can take 7-10 business days after the return is received, plus additional time for your bank to post it.
- PayPal: Refunds are issued to your PayPal account.
- Ann Taylor Gift Card/Merchandise Credit: You will receive a new e-gift card via email.
- In-Store Returns: Refunds to a card are usually instant. Cash purchases will be refunded in cash.
Exchanges vs. Returns
Ann Taylor does not offer direct exchanges through the mail. The most efficient way to “exchange” an item is to:
- Place a new order online for the item you want.
- Return the original item for a refund using one of the methods above.
In stores, associates can usually process an exchange directly if the desired item is in stock.
International Returns
If you shipped an order to an international address, you cannot return it to a US store. You must use the international return process outlined on the Ann Taylor website. You are responsible for all duties, taxes, and shipping costs associated with the international return, and a $7.50 USD processing fee will be deducted from your refund.
Holiday and Extended Return Policies
Ann Taylor often extends its return window for purchases made during the holiday season. For example, items bought in November and December may have a return deadline in late January. Always check the website’s policy page during the holidays for the exact dates, as they change each year. This extended policy usually applies to items bought online and in-store.
What to Do If You Have Issues
Sometimes, returns don’t go as planned. Here’s what you can do:
- Lost Return Package: If you used the prepaid label, use the tracking number to follow its journey. Ann Taylor is not responsible for packages lost in transit if you used their label, but you can contact them with the tracking info for assistance.
- Refund Not Received: First, check the return status in your account. If it shows as processed but your bank shows nothing, contact Ann Taylor Customer Service with your return confirmation number.
- Return Denied: If your return is denied due to condition or timeframe, you can ask for a manager’s review in-store or via customer service. They may offer merchandise credit as a one-time courtesy.
Tips for a Hassle-Free Return
A little preparation makes everything easier.
- Keep the original tags on until you’re sure you’re keeping the item.
- Save your receipt or packing slip until the return window closes.
- Inspect items immediately when they arrive to check for any defects or damage.
- Use the in-store return option for the fastest resolution, if one is nearby.
- Take a photo of your return package and the label before you drop it off for your records.
Ann Taylor LOFT Return Policy
It’s important to note that Ann Taylor and LOFT are sister brands but have separate operations. The LOFT return policy is very similar, often with the same 60-day window. However, you cannot return Ann Taylor items to a LOFT store, or vice versa. You must return each brand’s items to their respective stores or through their specific online return portals.
Frequently Asked Questions (FAQ)
How long is the Ann Taylor return period?
The standard return period is 60 days from purchase for a full refund. After that, you may get store credit up to a year, depending on the item’s condition.
Can I return Ann Taylor items without a receipt?
Yes, but it’s harder. In stores, they can often look up the purchase with your card or account. Without any proof, you may only get merchandise credit for the item’s current sale price, which could be lower than what you paid.
Does Ann Taylor accept returns on sale items?
Yes, sale items can be returned within 60 days as long as they are not marked “Final Sale.” Always check the item’s description and tags for that final sale note before buying.
What is Ann Taylor’s return policy for gifted items?
If you received an Ann Taylor gift, you can return it without a receipt for merchandise credit. You will need to bring the item to a store. The credit will be issued for the item’s current selling price.
Are there any return fees at Ann Taylor?
Returns are free with the prepaid label, but the original shipping fee you paid is not refundable. International returns have a $7.50 processing fee deducted.
How do I check my Ann Taylor return status?
Log into your account on the Ann Taylor website and go to ‘Order History’. Click on the specific order to see the status of any associated returns. You will also get email updates.
Can I return worn or used items to Ann Taylor?
No. The Ann Taylor return policy requires items to be in new, unworn, and unwashed condition with all original tags attached. Items showing any signs of wear will be rejected.
Knowing the Ann Taylor return policy inside and out means you can shop their collections without worry. Always remember the 60-day window for the best outcome and keep those tags attached. With options like in-store returns and Happy Returns drop-offs, getting a refund is designed to be convenient. Just be mindful of final sale items and condition requirements, and you’ll have a positive experience every time.