If you need to return an item to Altar’d State, understanding their return policy is the first step. This guide explains the Altar’d State return policy in simple terms, so you can handle your return or exchange with confidence.
Altar’d State Return Policy
The core of the Altar’d State return policy is designed to be straightforward. You have 30 days from the date your order shipped to initiate a return for most items. For a return to be accepted, the item must be in its original condition: unworn, unwashed, and with all tags attached.
It’s a good idea to start the process as soon as you know you want to return something. This gives you plenty of time to get your package mailed back before the deadline passes.
What Items Can You Return?
Most items from Altar’d State are eligible for return. This includes clothing, accessories, and home decor. As long as you meet the condition and timeframe rules, you should be fine.
However, there are some important exceptions to keep in mind. The following items typically cannot be returned:
- Final sale items (these are clearly marked at the time of purchase).
- Gift cards.
- Items that have been worn, washed, or altered.
- Items missing the original tags or packaging.
- Personalized or monogrammed merchandise.
Condition Requirements for Returns
The condition of your item is crucial. “Original condition” means it looks just like it did when it arrived to you. Here’s what Altar’d State looks for:
- All manufacturer tags and labels are still attached and intact.
- The item has no stains, odors, or signs of use.
- It is returned in its original packaging if possible, especially for non-apparel items.
If an item fails to meet these condition requirements, Altar’d State may deny the return and send the item back to you. So it’s always best to try things on carefully over a carpet or clean surface to avoid accidents.
The Standard 30-Day Return Window
The 30-day clock starts ticking on the day your order ships, not the day you receive it. You can find the ship date on your shipping confirmation email or in your online order history.
To make sure you don’t miss the window, here’s a simple timeline:
- Check your email for the shipment notification as soon as you order.
- When the package arrives, try on or inspect items promptly.
- If you decide to return, initiate the process online within 30 days of the ship date.
How to Return an Altar’d State Order
Altar’d State offers two main ways to return items: by mail or in-store. The online return portal is the starting point for both methods, even if you plan to take things to a store.
Step-by-Step: Online Return by Mail
Returning by mail is convenient if you don’t live near a store. Follow these steps:
- Go to the Altar’d State returns page on their website. You’ll need your order number and the email address used to place the order.
- Select the items from your order that you wish to return and state your reason.
- Choose your refund method. Typically, refunds go back to the original payment method.
- Print the prepaid return shipping label that is generated. You will need to attach this to your package.
- Pack the items securely in a box or mailer, include the return form, and seal it.
- Attach the label and drop the package off at a USPS location or schedule a pickup.
Remember to get a drop-off receipt from the post office as proof you mailed the return. This can be helpful if any tracking issues arise later on.
In-Store Returns and Exchanges
If you have an Altar’d State store nearby, returning in person is often the fastest option. You can get your refund or exchange handled right away. Here’s what you need to know:
- Bring the items you want to return in their original condition with all tags.
- Bring your packing slip, the original receipt, or the order confirmation email.
- A store associate will process your return using your order information.
- Refunds to a card usually happen instantly, but it can take a few days for your bank to show the credit.
In-store returns are subject to the same 30-day policy. The staff will check the ship date to confirm your eligiblity.
Returning a Gift You Received
Returning a gift is a bit different. Since the purchase was made with someone else’s payment method, Altar’d State typically issues refunds for gifts as store credit. You’ll need the order number or a gift receipt.
To process a gift return:
- Use the online return portal and enter the order number from the gift receipt.
- Follow the prompts as usual. The system will issue an electronic gift card for the item’s value.
- If you don’t have a gift receipt, contact Altar’d State customer service. They might be able to help you with store credit if they can verify the purchase.
Refunds, Exchanges, and Store Credit
Understanding how you get your money back is key. The Altar’d State return policy outlines a few different outcomes based on your situation.
How Refunds Are Issued
Refunds are generally issued to the original form of payment. If you paid with a credit or debit card, the money will go back on that card. For PayPal purchases, the refund goes to your PayPal account.
The timing for refunds can vary:
- Once Altar’d State receives your return package at their warehouse, it takes about 5-7 business days to process the refund.
- After they process it, it can take an additional 5-10 business days for the refund to appear on your card statement, depending on your bank.
- In-store refunds are usually faster, often appearing within 3-5 business days.
Exchanging an Item for a Different Size or Color
If you need a different size or color, the easiest method is often to process a return and then place a new order for the correct item. This ensures you get the exact thing you want before it sells out.
However, you can also do an exchange in a physical store. Simply bring the item in with your receipt, and a associate can help you swap it for the correct size or color if it’s in stock. For online exchanges, you may need to contact customer service directly, as the standard online portal is set up for returns.
When You Might Receive Store Credit
Store credit, issued as an electronic Altar’d State gift card, is given in specific situations:
- When returning a gift without the original payment receipt.
- If you used multiple payment methods on an order, part of the refund may come as store credit.
- For returns without a receipt in-store, at the store’s discretion.
Store credit does not expire, so you can use it whenever your ready for your next purchase.
Common Issues and How to Solve Them
Sometimes, returns don’t go perfectly smoothly. Here are solutions to some frequent problems customers encounter.
Missing Return Label or RMA Number
The return authorization you get online is important. If you lost your return label or the instructions email, don’t worry. You can usually go back to the returns page on the website and re-enter your order details to access and reprint the label.
If the system doesn’t let you generate a new one, the best step is to contact customer service directly. They can verify your return and email you a new label or provide an RMA number to include with your shipment.
Returning an Item After 30 Days
The Altar’d State return policy is strict about the 30-day window. If it’s been more than 30 days since the ship date, your return will likely be denied. However, it’s still worth reaching out to customer service, especially if you have a special circumstance.
In rare cases, they may offer store credit as a one-time courtesy, but this is not guaranteed. It’s always better to act within the official timeframe to avoid disappointment.
Damaged or Defective Items
If your item arrived damaged or has a manufacturing defect, you are covered. Contact Altar’d State customer service immediately. They will likely provide a prepaid return label and process a full refund or a replacement as soon as they receive the faulty item back.
Be sure to explain the issue clearly and, if possible, provide photos of the damage or defect in your initial contact. This speeds up the resolution process.
Tips for a Smooth Return Experience
A little preparation makes the return process quick and easy. Here are some best practices to follow.
Keep Your Packaging and Receipts
It’s smart to keep the original Altar’d State packaging and your receipt until you are sure you are keeping an item. Having everything together when you decide to return saves time and prevents hassles.
Consider creating a dedicated folder in your email for order confirmations and shipping notices. This way, you can always find your order number quickly.
Inspect Items Quickly After Delivery
Open your packages as soon as you reasonably can. Try on clothing and inspect home goods right away. The faster you identify a problem or a poor fit, the more time you have to handle the return without rushing as the deadline approaches.
Understand Final Sale Items
Always read the product description before buying. Items marked “Final Sale” are not returnable under any circumstances. This is often the case for heavily discounted clearance merchandise. Be certain about your purchase when buying final sale products.
Contacting Altar’d State Customer Service
If you have questions that aren’t answered online, you can get in touch directly. The best way to contact them is through the customer service form on their website. You can also try calling the phone number listed on their site during business hours.
When you contact them, have your order number, product details, and any relevant photos ready. This information helps the service team assist you more efficiently and resolve your issue in a single interaction.
Frequently Asked Questions (FAQ)
What is Altar’d State’s return policy?
You have 30 days from the ship date to return items in new, unworn condition with tags attached. Refunds go to the original payment method.
Can I return to any Altar’d State store?
Yes, you can return online purchases to any physical Altar’d State retail location in the United States, as long as you have your receipt or order confirmation.
How long do Altar’d State refunds take?
After they receive your return, processing takes 5-7 business days. The refund may then take an additional 5-10 business days to post to your bank or card account.
Does Altar’d State offer free returns?
Yes, they provide a prepaid USPS return label for returns initiated through their online portal. There is no deducation from your refund for standard return shipping.
What if I lost my receipt?
If you made the purchase online, you can look up your order with your email address. For in-store purchases without a receipt, you may be offered store credit at the current selling price, if the store can verify the item.
Can I return sale items?
Yes, sale items can be returned unless they are specifically marked “Final Sale.” Final sale items are not eligible for return or exchange.
What is Altar’d State’s exchange policy?
Exchanges are easily handled in stores. For online orders, it’s often recommended to return the unwanted item and place a new order for the correct item to ensure availability.