If you’re considering a purchase from Arhaus, understanding the Arhaus furniture return policy is essential. It helps you shop with confidence, knowing your options if something isn’t quite right. This guide breaks down everything you need to know, from timeframes to conditions, so you can make informed decisions about your furniture investment.
Furniture is a big buy. It’s a piece you’ll live with for years. Knowing the return and exchange details upfront prevents stress later. We’ll cover the standard policy, exceptions for custom orders, how to start a return, and what happens with delivery and pickup.
Arhaus Furniture Return Policy
The core Arhaus furniture return policy is designed for standard, in-stock items. Here’s the basic framework you should expect.
You have 30 days from the date your order is delivered to initiate a return. This is a fairly standard window in the furniture industry. It gives you a month to unbox, assemble, and decide if the piece works in your space.
The item must be in its original condition. This means:
- All original packaging and materials are present.
- The item is unassembled (if it arrived that way).
- There are no stains, marks, damage, or signs of use.
- All tags are attached and documentation is included.
To start a return, you need to contact Arhaus directly. You cannot simply bring a furniture item to a store without authorization. We’ll go through the step-by-step process in a moment.
What Items Are Final Sale?
Certain purchases are final and cannot be returned. This is a critical part of the policy to note before you buy. These typically include:
- Custom upholstery and special order furniture.
- Items marked “Final Sale” during a promotion or clearance.
- Made-to-order pieces or anything altered per your specifications.
- Opened bedding, such as mattresses or pillows, for health reasons.
- Gift cards, which are non-returnable.
Always double-check your order summary before confirming a purchase, especially if it involves fabric swatches or custom measurements. The sales associate should also clarify if an item is final sale.
The Return Process: Step-by-Step
If your item is eligible, follow these steps for a smooth return.
- Contact Arhaus Within 30 Days: Call their customer service at 1-888-307-1630 or initiate a return through your online account. Have your order number and details ready.
- Receive Authorization & Instructions: Arhaus will review your request and, if approved, provide a Return Merchandise Authorization (RMA) number and next steps. Do not ship anything back without this.
- Prepare the Item: Carefully repackage the item in its original packaging. If the packaging is damaged, use suitable materials to ensure it’s fully protected for transit. Include all parts, manuals, and tags.
- Arrange Pickup or Drop-off: For large furniture, Arhaus will typically schedule a pickup from your home. For smaller items, you may be given a prepaid shipping label to send it back yourself. There may be a pickup fee, which we’ll discuss next.
- Wait for Processing & Refund: Once the item is received and inspected at their warehouse, your refund will be processed. The time frame for the credit to appear depends on your bank.
Understanding Return Shipping and Pickup Fees
This is a common point of confusion. Arhaus does charge a return pickup fee for large furniture items. This fee covers the cost of sending a team to your home to collect the piece. The amount can vary based on your location and the item size, but it’s often around $99 to $199.
This fee is deducted from your refund total. If you are returning an item due to a defect or error on Arhaus’s part (like shipping the wrong color), you should not be charged this fee—be sure to clarify when you call.
For smaller items you ship back yourself, the provided label’s cost may also be deducted unless the return is due to company error.
Refund Methods and Timing
Refunds are issued to the original form of payment. If you used a credit card, the credit will appear there. For purchases made with a gift card or store credit, the refund will be reissued as store credit.
Timing is important to manage your expectations:
- Processing Time: After the item is received at their facility, inspection and processing can take 7-10 business days.
- Bank Credit Time: Once processed, it can take an additional 5-10 business days for the refund to post to your account, depending on your financial institution.
You will get an email confirmation when the refund is initiated. Always keep your RMA number for reference in case you need to follow up.
Exchanges vs. Returns
Sometimes, you love the quality but need a different size or color. An exchange might be the solution.
Exchanges follow the same eligibility rules as returns: the item must be in new condition, within 30 days, and not a final sale custom order. The process is similar:
- Contact customer service to request an exchange for an in-stock item.
- They will arrange pickup for the original item and place an order for the new one.
- You will be responsible for any price difference, plus a new delivery fee. The return pickup fee for the original item usually still applies.
It’s often faster and simpler to process a return and then place a brand new order for the item you want. This way, you can ensure the new piece is reserved for you immediately. A customer service representative can advise the best option for your situation.
What About Damaged or Defective Items?
The Arhaus furniture return policy is different for items that arrive damaged or are defective. In these cases, you are not subject to the 30-day window or return fees.
Arhaus stands behind the quality of their products. If something is wrong, follow these steps:
- Inspect Immediately: Check all pieces thoroughly upon delivery. Note any damage on the delivery paperwork before the driver leaves.
- Document the Issue: Take clear, well-lit photos of the damage or defect.
- Contact Arhaus Promptly: Call customer service or your local showroom with your order number and photos. They will guide you through the next steps, which is usually a repair, replacement, or return at no cost to you.
Do not attempt to repair the item yourself, as this could void your warranty. They have skilled craftspeople who can often fix minor issues beautifully.
Tips for a Hassle-Free Experience
A little preparation can make the process much smoother, whether you’re keeping or returning a piece.
Before You Buy
- Measure your space twice. Check doorways, stairwells, and elevators for clearance.
- Order fabric samples. This small investment lets you see color and texture in your home’s light.
- Ask clearly, “Is this a custom, made-to-order, or in-stock item?” Understand the lead time.
- Read the product description carefully for details about final sale status.
Upon Delivery
- Inspect the boxes for visible shipping damage before the driver leaves.
- Unpack and assemble as soon as reasonably possible to check for hidden defects.
- Save all packaging, including boxes, foam, and plastic, for at least the 30-day window. It’s a pain to store, but essential for a valid return.
If You Need to Return
- Act quickly. Don’t wait until day 29 to make a decision.
- Call, don’t just email. A phone call to customer service often resolves issues faster.
- Have all your information ready: order number, item SKU, and your reason for return.
- Be clear and polite with the representative. They are there to help you.
How the In-Store Experience Differs
If you bought an item at a physical Arhaus showroom, the return policy fundamentals are the same. You still have 30 days, and items must be in new condition. However, you might be able to coordinate the return through your local store rather than the national customer service line.
They can sometimes facilitate the pickup authorization and answer questions face-to-face. The refund, however, will still be processed centrally, so timing will be similar. Always call your local store first to understand their specific process—they may need to see the item or photos.
Frequently Asked Questions (FAQ)
Can I return a custom sofa from Arhaus?
No. Custom upholstery and made-to-order furniture are final sale at Arhaus. This is because they are made specifically for you with your chosen fabric, configuration, and dimensions. Be very sure of your choices before confirming a custom order.
What is the return policy for Arhaus outlet items?
Items purchased from an Arhaus Outlet or during a clearance event are often marked “Final Sale.” You must confirm the return eligibility at the time of purchase, as these items are typically sold as-is and cannot be returned.
Does Arhaus offer a return policy for online orders?
Yes, the Arhaus furniture return policy applies to online orders. The 30-day window starts from the delivery date. You must initiate the return through customer service or your online account; you cannot return large furniture to a showroom without prior arrangement.
Are there any restocking fees?
Arhaus does not use the term “restocking fee,” but they do charge a return pickup fee for large items, which is deducted from your refund. This serves a similar purpose, covering the logistics of retrieving the furniture.
What if I miss the 30-day return window?
After 30 days, standard returns are not accepted. Your options become limited to the warranty coverage. Arhaus offers warranties on many of its products, so if there’s a manufacturing defect, you may still be eligible for repair or replacement under those terms. Contact customer service to discuss.
Can I return a gift from Arhaus?
If you received an Arhaus item as a gift, you can return it for store credit. You will need the order number or gift receipt. The standard condition rules apply, and a pickup fee may apply for large items. The store credit will be issued to you, the recipient.
How do I contact Arhaus about a return?
The best number for customer service regarding returns is 1-888-307-1630. You can also visit the “Contact Us” page on their website for additional options. Having your order number ready will speed up the process significantly.
Understanding the Arhaus furniture return policy empowers you to shop smart. Always verify if an item is custom or final sale before purchasing, inspect deliveries promptly, and save that original packaging. While the policy has clear boundaries, it is designed to protect both the customer and the company’s commitment to quality. By following the guidelines and communicating clearly with their team, you can ensure a positive experience, whether you’re furnishing your home for the first time or adding a special piece to a longtime collection.