If you’ve ordered glasses from Zenni and need to make a return, understanding the Zenni return policy is your first step. This guide breaks down everything you need to know, from time limits to condition requirements, so you can handle your return smoothly and confidently.
We’ll cover the key details of the policy, walk you through the return process step-by-step, and answer common questions. Our goal is to make this information clear and easy to follow, saving you time and any potential frustration.
Zenni Return Policy
The core of Zenni’s policy is a 30-day return window for most items. This applies from the date you receive your order. It’s important to note that the items must be in like-new condition to be eligible for a refund.
Here are the fundamental rules you should be aware of:
- 30-Day Window: You have 30 days from the delivery date to initiate a return.
- Condition is Key: Items must be unworn, unaltered, and in original condition with all tags and packaging.
- Prescription Lenses: Custom-made prescription glasses can only be returned if there was an error in the order made by Zenni.
- Non-Prescription Items: Non-Rx sunglasses, readers, and blue-light glasses have a more standard return eligibility.
- Restocking Fee: A 50% restocking fee applies to all approved returns of non-defective items.
What Items Are Final Sale?
Some products cannot be returned under any circumstances. Knowing this before you buy can prevent disappointment later.
- Opened contact lenses.
- Personalized items (like glasses with engraved text).
- Items purchased during a final sale event.
- Any product that has been worn, scratched, or damaged after delivery.
Understanding the 50% Restocking Fee
This is a crucial part of the policy. If you simply change your mind about a non-defective item, Zenni deducts 50% of the item’s price as a restocking fee before issuing your refund. For example, if you return a $50 pair of glasses, your refund would be $25.
This fee is waived if the return is due to a mistake on Zenni’s part, such as a wrong prescription shipped or a manufacturing defect.
How to Return Your Zenni Order: A Step-by-Step Guide
Follow these steps carefully to ensure your return is processed without delays.
Step 1: Gather Your Information
You’ll need your order number and the email address used to place the order. Have these ready before you start.
Step 2: Initiate the Return Online
Do not ship items back without authorization. Go to the Zenni website and navigate to the “Returns & Exchanges” page. You’ll fill out a form to start the process.
Step 3: Receive Your RMA & Instructions
If your return is approved, Zenni will email you a Return Merchandise Authorization (RMA) number and shipping instructions. You must include this RMA number inside the return package.
Step 4: Pack the Items Securely
Place all items in their original packaging, including the case, cloth, and any tags. Put the RMA slip inside the box. Seal the package securely.
Step 5: Ship the Package
Use the provided shipping label or instructions. We recommend using a trackable shipping service and keeping the receipt until your refund is complete. Zenni does not cover return shipping costs for change-of-mind returns.
Step 6: Wait for Processing
Once Zenni receives your package, they will inspect it. This process can take several business days. You will receive an email notification about the status of your refund.
Common Reasons for Returns and How They’re Handled
Wrong Prescription or Zenni’s Error
If the glasses have an incorrect prescription due to Zenni’s mistake, contact Customer Service immediately. They will typically cover return shipping and provide a full refund or remake the glasses at no cost to you. You’ll need to provide proof, like a copy of your prescription.
You Don’t Like the Fit or Style
This falls under the “change of mind” category. You can return the glasses within 30 days if they’re unworn, but the 50% restocking fee will apply. This is why using Zenni’s virtual try-on tools and checking frame measurements carefully is so important before buying.
Damaged or Defective Items
If your order arrives damaged or has a manufacturing flaw, take clear photos right away. Contact Zenni support with your order number and the photos. They will usually send a replacement promptly and provide a prepaid return label for the defective item.
Tips for a Smooth Zenni Return Experience
- Act Quickly: The 30-day clock starts ticking as soon as your package is delivered. Don’t wait until the last minute.
- Keep Everything: Store the original boxes and packaging until you’re sure you’re keeping the glasses.
- Document Everything: If you suspect an error, take pictures of the glasses, the prescription label, and any visible issues.
- Use Tracked Shipping: Always get a tracking number when you mail the return back. This protects you if the package gets lost.
- Know the Policy: Reread the specific policy details on Zenni’s website before initiating a return, as terms can occasionally be updated.
FAQ: Your Zenni Return Policy Questions Answered
How long do Zenni refunds take?
After Zenni receives and inspects your return, it can take 5-10 business days for the refund to be processed. The time it then takes to appear on your bank or credit card statement depends on your financial institution.
Can I exchange my Zenni glasses for a different pair?
Zenni does not offer direct exchanges. The process is to return your original order (subject to the restocking fee) and then place a new order for the pair you want.
What if my glasses don’t fit?
If they are unworn, you can return them within 30 days under the standard policy with the restocking fee. Zenni offers detailed frame measurements on each product page to help you choose a better fit next time.
Does Zenni accept returns on sunglasses?
Yes, non-prescription sunglasses can be returned within 30 days if they are in new condition. Prescription sunglasses follow the same rules as regular prescription glasses.
What about returning lens accessories?
Items like anti-reflective coating or tinted lenses are part of the custom glasses and cannot be separated. The return eligibility for the entire pair depends on the reason for the return.
Who pays for return shipping?
For change-of-mind returns, you are responsible for the cost of return shipping. If the return is due to a Zenni error, they will provide a prepaid label.
Can I return blue light blocking glasses?
Yes, non-prescription blue light glasses are returnable within 30 days if they are in new, unworn condition. The restocking fee would apply for non-defective returns.