Understanding the return policy before you buy is a smart way to shop with confidence. This guide explains the Zeelool return policy in clear, simple terms so you know exactly what to expect.
We’ll cover how to start a return, what items can be sent back, and how refunds work. Whether you’re looking at glasses, sunglasses, or contacts, having this information makes the process smooth.
Zeelool Return Policy
The core Zeelool return policy is designed to be straightforward. In general, you have 30 days from the date you receive your order to initiate a return for a refund or exchange. The items must be in new, unworn condition with all original tags and packaging.
It’s important to note that this policy applies to most, but not all, products. Certain items have specific rules, which we will detail in the sections below. Always double-check your order confirmation and the product page for any special notes.
What Items Are Eligible for Return?
Most eyewear from Zeelool can be returned if it doesn’t meet your expectations. Eligible items typically include:
* Prescription glasses (with some conditions)
* Non-prescription (plano) sunglasses
* Blue light blocking glasses
* Frames without lenses
To be eligible, the item must be in its original, saleable condition. This means:
* No scratches on the lenses.
* No signs of wear on the frames.
* All protective films and stickers are still in place.
* The original case, cloth, and any accessories are included.
* The return label and packing slip are untouched.
Items That Cannot Be Returned
For health and safety reasons, some products are final sale. Knowing these exceptions upfront can save you time and confusion. The following items are generally not returnable:
* Contact lenses: All contact lens sales are final due to hygiene reasons.
* Personalized items: This includes glasses with custom engraving or specially cut lenses that deviate strongly from a standard prescription.
* Opened or used eyewear care products: Like lens cleaning sprays or wipes.
* Items purchased during final sale or clearance events: These are often marked as “non-returnable” on the product page.
* Items damaged due to customer misuse.
If you receive a defective or incorrect item, that is not considered a standard return. You should contact Zeelool Customer Service immediately for a replacement or solution.
Step-by-Step Return Process
Initiating a return with Zeelool is an online process. Follow these steps to ensure your return is processed quickly.
1. Log into your account. Go to the Zeelool website and sign in to the account you used to place the order. If you checked out as a guest, you’ll need your order number and email address.
2. Find your order. Navigate to “My Orders” or “Order History” in your account dashboard. Select the order containing the item you wish to return.
3. Initiate the return request. Click on the option to “Return” or “Request a Return.” You will be asked to select the reason for the return from a dropdown menu (e.g., doesn’t fit, changed mind, etc.).
4. Review and submit. The system will confirm which items in your order are eligible. Review the policy details and submit your request.
5. Wait for approval. Zeelool will review your request. This usually happens within 1-2 business days. Once approved, you will receive a Return Merchandise Authorization (RMA) number and instructions via email.
6. Pack your items. Carefully place the unworn item(s) with all original packaging and accessories into a secure shipping box. Include the RMA number inside the package. It’s a good idea to write it on the packing slip.
7. Ship the package. Use the return shipping label provided in your approval email. You are responsible for shipping the package back. Drop it off at the designated carrier (like USPS or UPS) and keep your tracking number.
8. Track and confirm. Use your tracking number to monitor the return. Once Zeelool receives and inspects your return, they will process your refund or exchange.
Understanding Refunds and Exchanges
What happens after your return is received? The outcome depends on your original choice and the condition of the returned items.
For Refunds:
* The refund will be issued to your original payment method.
* Processing times after the warehouse inspection can take 5-10 business days.
* Please note that original shipping charges are typically non-refundable.
* Also, you are usually responsible for the cost of return shipping, unless the return is due to a Zeelool error (like a wrong item shipped).
For Exchanges:
* If you requested an exchange for another item, Zeelool will process the new order once the return is approved.
* You may be charged or refunded any price difference between the items, along with any applicable shipping fees.
* Exchanges for a different item follow the same condition requirements as a standard return.
Prescription Glasses: Special Considerations
Returning prescription glasses involves extra steps because the lenses are made specifically for you. Zeelool’s policy on prescription returns is more strict.
* Wrong Prescription Filled: If you believe Zeelool made an error in crafting your lenses, contact their customer support with your order details. They will likely ask for a copy of your prescription from your eye doctor to verify the mistake.
* Issues with Your Own Prescription: If you provided an incorrect prescription or changed your mind after ordering, standard return eligibility may not apply. The glasses are considered custom-made.
Fit or Style Issues: If the frames don’t fit or you simply don’t like the style, prescription glasses can often be returned only if the lenses are untouched and in perfect condition. Any lens customization might make them non-returnable.
Always review the prescription return disclaimer on the product page before completing your purchase. It’s the best way to avoid surprises.
International Return Policy
If you are ordering from outside the United States, the return process has a few additional layers.
* Return Window: The 30-day window still applies, but it starts from the date of delivery. International shipping times eat into this period, so act quickly if your unsatisfied.
* Return Shipping: You are responsible for the cost and logistics of shipping the item back to the designated international return center. This can be expensive.
* Customs Duties: Any customs duties or import taxes you paid on the original order are generally non-refundable. The refund will typically be for the product cost only.
* Processing Time: The entire process—shipping back, inspection, and refund—will take considerably longer than a domestic return.
It’s crucial to be certain about your purchase when ordering internationally due to these complexities.
Tips for a Smooth Return Experience
A few simple actions can make your return process faster and hassle-free.
* Inspect your order immediately. When your package arrives, open it carefully and check the items against your order. Look for any visible defects or errors right away.
* Keep all packaging. Until you’re sure you’re keeping the item, store everything—the box, case, cloth, and all protective coverings—in a safe place.
* Take clear photos. If you discover a problem, take clear, well-lit photos of the item and any issue (damage, wrong item, etc.). This provides evidence if needed during your customer service request.
* Follow instructions precisely. Use the official return portal and the provided label. Sending a package without an RMA number can lead to significant delays or a lost return.
* Use trackable shipping. Always get a tracking number and proof of postage when you ship your return. This protects you if the package gets lost in transit.
How to Contact Customer Service
If you have questions that aren’t answered in the policy or run into issues, here’s how to reach Zeelool support.
* Email: The primary method is through their contact form on the website or via email at support@zeelool.com. Provide your order number and a clear description of your issue.
* Help Center: Their website has a comprehensive Help Center with articles on many common topics, including returns, shipping, and prescriptions.
* Response Time: Allow 1-3 business days for an email response. During peak seasons or sales, it may take slightly longer.
Being polite and providing all necessary information (order number, product name, photos) in your first message will help resolve your query faster.
Frequently Asked Questions (FAQ)
How long does a Zeelool refund take?
After they receive and inspect your return, it can take 5-10 business days for the refund to be processed by Zeelool. The time it then takes to appear on your bank or credit card statement depends on your financial institution.
Does Zeelool offer free return shipping?
Typically, no. The customer is responsible for return shipping costs unless the return is due to a company error, such as shipping the wrong item or a defective product.
Can I return Zeelool glasses if I only wore them once?
The policy requires items to be unworn. If there are any signs of wear, makeup, or skin oils on the frames or lenses, the return may be rejected. It’s best not to wear them at all if your considering a return.
What is Zeelool’s exchange policy?
The exchange policy follows the same guidelines as the return policy. You must initiate an exchange within 30 days for eligible, unworn items. You can often request an exchange through the same online portal.
Are Zeelool sunglasses returnable?
Yes, non-prescription sunglasses are generally returnable within 30 days if they are in new condition with all original packaging. Prescription sunglasses follow the stricter rules for custom lenses.
What if my Zeelool glasses are broken when they arrive?
This is not a standard return. Contact Customer Service immediately with photos of the damaged product and packaging. They will usually send a replacement or offer a refund for the defective item.
Can I cancel my Zeelool order?
You can request a cancellation if the order has not yet entered the processing or shipping phase. Contact support as soon as possible with your order details. Once it ships, you will need to follow the return process upon delivery.
By understanding these details, you can shop at Zeelool knowing you’re protected by a clear and fair return policy. Always remember to check the latest policy on their official website before making a purchase, as details can occasionally be updated.