If you’ve recently bought something from YoungLA and need to send it back, understanding the YoungLA return policy is your first step. This guide breaks down everything you need to know to make the process smooth and stress-free.
We’ll cover the time limits, condition requirements, and step-by-step instructions. You’ll also learn about exchanges, refund timelines, and what to do with international orders.
YoungLA Return Policy
The YoungLA return policy allows you to return most items within 30 days of receiving your order. To be eligible, items must be unworn, unwashed, and have all original tags attached.
This is standard for many apparel brands. It ensures that returned items can be resold as new. The policy applies to purchases made directly from the YoungLA website.
What Can You Return?
Most items from YoungLA are returnable. This includes:
- T-shirts, tank tops, and hoodies
- Shorts, joggers, and leggings
- Accessories like hats and beanies
What Is Final Sale?
Some items are marked as “Final Sale.” These cannot be returned or exchanged under any circumstances. Always check the product description before buying.
- Items on clearance or major sale
- Certain promotional items
- Underwear and swimwear for hygiene reasons
Condition Is Key
The condition of you’re item is the most important factor. The return team will inspect everything. Items showing any signs of wear, perfume, or deodorant will be rejected.
Step-by-Step Return Process
Follow these steps to initiate a return correctly. Skipping a step can cause delays.
- Start Online: Go to the YoungLA Returns Portal on their website. You’ll need your order number and email address.
- Select Items: Choose the items from your order that you wish to return. You’ll be asked to select a reason for the return.
- Get Your Label: YoungLA will provide a prepaid return shipping label. Print this label out. You must use this specific label.
- Pack Your Box: Place the items in their original condition inside a secure box. Attach the label securely to the outside.
- Drop Off: Take the package to a designated carrier drop-off location (like USPS or UPS). Get a drop-off receipt if possible for tracking.
Understanding Refunds and Exchanges
YoungLA processes refunds to the original payment method once they receive and inspect the return. This usually takes 5-10 business days after arrival.
For exchanges, you typically need to process a return and then place a new order for the desired item. This is often faster than a direct exchange, especially if stock is low.
Return Shipping Costs
In the United States, return shipping is free with the prepaid label. For international returns, you are usually responsible for the shipping costs and any customs fees.
These costs are not refundable. Its a good idea to use a tracked and insured service for international returns.
International Return Guidelines
If you’re outside the U.S., the return process has extra steps. The 30-day window still applies from your delivery date.
- You must cover the cost of return shipping.
- Mark the package as a “Returned Good” on customs forms to avoid extra charges.
- Refunds are issued in U.S. Dollars, so your bank may apply a currency conversion fee.
What If Your Item Is Damaged or Wrong?
If you receive a defective item or the wrong product, contact YoungLA customer service immediately. Do not use the standard return portal first.
Send photos of the damage or the incorrect item along with your order details. They will often provide a prepaid label and expedite your replacement or refund in these cases.
Store Return Information
Purchases made at a physical YoungLA retail store can only be returned to a store location. You cannot return an in-store purchase through the online portal.
Bring your items, original receipt, and the payment card used. The same 30-day and condition rules apply.
Tips for a Smooth Return Experience
A little preparation makes the process easy. Here are some pro tips.
- Keep the original packaging and tags on the item until your sure you’re keeping it.
- Initiate your return as soon as you know you don’t want the item. The 30 days goes by quickly.
- Always get that drop-off receipt. It’s your proof if the package gets lost in transit.
- Double-check the return address on the label before you seal the box.
Common Return Mistakes to Avoid
People often make these simple errors. Avoiding them saves you time and money.
- Missing Tags: Removing the hangtag is the most common reason for a denied return.
- Using the Wrong Box: Don’t use the brand’s original plastic mailer for returns. Use a sturdy cardboard box.
- Waiting Too Long: Starting the process on day 29 leaves no room for error. Do it earlier.
- Not Following Instructions: Using your own shipping label instead of theirs can void the return agreement.
Frequently Asked Questions (FAQ)
How long does it take to get my refund from YoungLA?
After YoungLA receives your return, allow 5-10 business days for inspection and processing. The refund then needs to post to your bank or card, which can take an additional 3-5 business days. You’ll get an email confirmation when the refund is issued.
Can I exchange an item for a different size?
The fastest way to exchange is to process a return for a refund and then immediately place a new order for the correct size. This ensures you get the item before it sells out. Direct exchanges are not typically offered through the standard portal.
What if my return is past the 30-day window?
Returns received after 30 days are generally not accepted. The return will likely be sent back to you, or the refund will be denied. Its always worth contacting customer service if you have a special circumstance, but the policy is strict.
Does YoungLA offer free return shipping?
Yes, for orders within the United States, YoungLA provides a prepaid return shipping label. International customers are responsible for there own return shipping costs.
What payment methods are refunded?
Refunds are issued to the original payment method. If you paid with a credit card, it goes back to that card. For PayPal orders, the refund is sent to your PayPal account. Gift card purchases are refunded as store credit.
Where is my return package?
Use the tracking number on your prepaid return label to monitor the package’s journey. YoungLA will also notify you via email once they have received and processed your return in their warehouse.
Can I return a gift?
If you received a YoungLA item as a gift, you need the order number from the gifter to process a standard return. The refund would go back to the original payer. Alternatively, you might recieve store credit in the form of an e-gift card if you contact customer service.