Navigating a return can be the last thing you want to do after an online shopping spree. Understanding the Yoox return policy from the start makes everything smoother. This guide breaks down everything you need to know in simple, clear steps. You’ll learn how to send items back, what the deadlines are, and how to get your refund quickly.
We cover all the common questions and potential hiccups. Our goal is to give you the confidence to shop on Yoox, knowing the return process is straightforward.
Yoox Return Policy
The core Yoox return policy gives you a generous window to make decisions. You have 30 days from the day your order is delivered to start a return. This applies to most items on the site, giving you plenty of time to try things on at home.
It’s important to note that the return process is managed through your online account. You can’t just send a package back without notifying Yoox first. Always initiate the return through the website or app to get your official return authorization and label.
What Items Can You Return?
Most items on Yoox are eligible for return, but there are some key exceptions. Always check the product page for specific notes before you buy, as some rules are item-specific.
* Full-price items: These are almost always returnable within the 30-day period.
* Sale items: Generally, these can be returned too, which is a great benefit.
* Final Sale items: These are clearly marked and cannot be returned or exchanged. This is the most important exception to remember.
* Personalized or made-to-order items: These are also non-returnable for obvious reasons.
* Items with broken seals: For beauty products or electronics, if the hygiene seal is broken, the item cannot be returned.
Condition Requirements for Returns
To get a full refund, your return must meet certain condition standards. Yoox needs to be able to resell the item as new. Here’s what that means:
* All original tags must be attached. Don’t remove the main brand or price tag.
* Items must be unworn, unwashed, and unused. This means no perfume, deodorant marks, or makeup stains.
* Return the item in its original packaging. This includes any dust bags, authenticity cards, gift boxes, or extra buttons that came with it.
* Shoes should be returned with their original box. Try them on a clean, indoor surface to avoid marking the soles.
If an item comes back damaged or used, Yoox may send it back to you or offer a partial refund. This is a standard practice for most online retailers.
How to Return an Item to Yoox: Step-by-Step
The return process is digital and trackable. Follow these steps to ensure everything goes smoothly and your refund is processed without delay.
1. Log into Your Account. Go to the Yoox website or app and log into “My Account.” Go to your order history.
2. Select the Item to Return. Find the order containing the item you wish to send back. Click on “Return Items” or a similar link.
3. Choose Your Return Reason. You’ll be asked to select a reason for the return from a dropdown menu (e.g., size, fit, changed mind).
4. Print Your Return Label. Once the return is authorized, you’ll be able to download and print a prepaid return shipping label. If you don’t have a printer, some drop-off locations can print it for you.
5. Pack the Item Securely. Repack the item with all tags and original packaging. Seal the box securely.
6. Attach the Label. Affix the printed return label clearly over the old shipping label on the box.
7. Drop Off the Package. You can drop the package at the designated courier location (often UPS or DHL). Keep your drop-off receipt until you see the refund in your account!
Understanding Return Shipping Costs
Who pays for return shipping depends on where you are and why your returning the item.
* For most returns (like change of mind or fit): The return shipping fee is typically deducted from your refund amount. The cost is usually a flat rate.
* For faulty or incorrect items: If Yoox sent you the wrong item or it arrived damaged, they should cover the full cost of return shipping. Contact their customer service in this case.
* Regional differences: Some countries or promotions might offer free returns. Always check the latest policy on the Yoox website for your location.
The Refund Process: What to Expect
Once Yoox receives your return, their warehouse team will check the item. This quality control step is standard. The whole process, from them getting your package to you seeing the refund, can take a few weeks.
* Processing Time: After the package is delivered to their warehouse, allow about 10-14 business days for them to inspect it.
* Refund Method: Your refund will be issued to the original payment method used for the purchase. If you paid with a credit card, it can take an additional 3-5 business days for the bank to post the refund to your account.
* Store Credit: Sometimes, you might be offered the option for store credit. This is often processed faster than a standard refund to your card.
You will recieve an email confirmation once your return is approved and again when the refund is issued. Keep an eye on your inbox (and spam folder) for these updates.
Exchanges on Yoox
Yoox primarily operates on a return-and-rebuy system rather than direct exchanges. Here’s the easiest way to get a different size or color:
1. Initiate a return for the item you don’t want.
2. Place a brand new order for the correct size or color you desire.
3. This ensures you secure the new item quickly, especially if it’s popular or low in stock.
This method is often faster than waiting for a traditional exchange process to complete.
Tips for a Hassle-Free Yoox Return
A little preparation can prevent most return problems. Here are some practical tips from experienced shoppers.
* Read the product description carefully. Yoox provides detailed measurements, fabric content, and fit notes. Use their size guide.
* Keep all packaging and tags until you’re sure you’re keeping the item.
* Take photos of the items before you send them back, especially high-value pieces. This provides proof of condition if needed.
* Use the prepaid label provided by Yoox. Using your own carrier method can complicate tracking and delay your refund.
* Don’t forget to include any extras like belts, garment bags, or special hangers that came with the order.
Common Issues and How to Solve Them
Even with the best planning, sometimes things don’t go perfectly. Here’s how to handle common snags.
* My return label expired. Return labels are valid for a limited time. If it expires, go back to your Yoox account and generate a new one.
* The return tracking hasn’t updated. Sometimes courier scans are delayed. Wait 48 hours after drop-off before worrying. Use your drop-off receipt for proof.
* It’s been over 14 days since Yoox received my return, but no refund. First, double-check your bank statement. Then, contact Yoox customer service with your order and return tracking numbers ready.
* I lost the original packaging. While it’s best to include everything, you can return the item in a suitable alternative box. Just ensure all original tags are still attached to the item itself.
International Returns
If you’re shopping Yoox from outside their main distribution countries, the process is similar but with a few key differences.
* Customs documents: You are responsible for filling out any customs forms for the return package, usually marked as “Returned Goods” to avoid additional duties.
* Shipping costs: International return shipping fees are typically higher and will be deducted from your refund.
* Processing time: Allow extra time for international shipping and processing.
Frequently Asked Questions (FAQ)
How long does the Yoox return take to process?
After Yoox receives your return, allow 10-14 business days for quality control. The refund to your card may then take another 3-5 business days.
Are Yoox return free?
Returns for change of mind are usually not free. A flat-rate return shipping fee is deducted from your refund. Returns for faulty items should be free.
What is Yoox’s return policy for sale items?
Sale items can generally be returned under the same 30-day policy as full-price items. Only “Final Sale” items, which are clearly marked, cannot be returned.
Can I return to Yoox after 30 days?
The standard return window is strictly 30 days from delivery. Returns initiated after this period are usually not accepted, so it’s best to act quickly.
How do I start a Yoox return?
Log into “My Account” on the Yoox website, select the order, click “Return Items,” and follow the prompts to print your prepaid label.
Does Yoox refund original shipping costs?
No, the original cost of shipping to you is not refunded unless the return is due to an error on Yoox’s part (like a wrong item sent).
Can I exchange an item on Yoox?
The most reliable method is to return the unwanted item for a refund and place a separate order for the new item. This secures your new choice faster.
By following this clear guidance, you can shop on Yoox with total confidence. Knowing the return policy details helps you make better purchases and handle any returns efficiently. Always refer to the official Yoox website for the very latest policy updates, as terms can occasionally change.