Understanding the YETI return policy is the first step to shopping with confidence. Whether you’re buying a new Rambler or a cooler, knowing the rules protects your purchase. This guide breaks down everything you need to know in simple terms.
We’ll cover how to start a return, what items are eligible, and how long you have. You’ll also learn about warranty claims and what to do if your item is a gift. Let’s get started.
YETI Return Policy
The core YETI return policy allows you to return most unused items within 30 days of purchase. You need your original proof of purchase, like a receipt or order confirmation. The item must be in its original condition with all tags and packaging.
This policy applies to purchases made directly from YETI.com or a YETI Retail Store. If you bought from an authorized dealer, you must contact that retailer directly. Their rules will be different.
What You Can Return
Most YETI products are eligible for a standard return. This includes drinkware, coolers, bags, and apparel. The key is that the item is unused and in sellable condition.
Here are some common returnable products:
* Rambler bottles, cups, and mugs
* Hopper soft coolers and Tundra hard coolers
* Backpacks, duffels, and lunch bags
* Clothing like hats, shirts, and jackets
What You Cannot Return
Some items are final sale and cannot be returned for a refund. It’s important to check this before you buy.
Non-returnable items typically include:
* Personalized or engraved products
* Items marked as “Final Sale” or “Clearance”
* Used or damaged products (unless covered by warranty)
* Products bought from third-party retailers
The 30-Day Return Window
You have 30 days from the date your order shipped or from the in-store purchase date. YETI is strict about this timeframe. Returns initiated after 30 days will usualy not be accepted.
Always check your order confirmation email for the official ship date. Don’t wait until the last minute to start the process.
Condition Requirements
Your item must be in new, unused condition with all original parts. All tags and labels should be attached. It also needs to be in the original packaging.
If the product shows any signs of use, YETI may reject the return or issue a partial refund. This includes scratches on coolers, stains on apparel, or wear on drinkware.
How to Start a Return
The easiest way to begin is through your YETI.com account. Follow these numbered steps for a smooth process.
1. Log into your account on YETI.com.
2. Navigate to “Order History” and find the order containing the item.
3. Click “Return Items” and select the specific products you wish to return.
4. Choose your reason for the return from the dropdown menu.
5. Select your preferred refund method (original payment is standard).
6. Print the provided return label and packing slip.
7. Pack the item securely with the packing slip inside the box.
8. Attach the label and ship it via the designated carrier.
If you bought in a store, you must return it to a physical YETI Retail Store with your receipt.
Return Shipping and Costs
For returns within the United States, YETI provides a prepaid return shipping label. You will not be charged a fee for the return shipment. However, you are responsible for getting the package to the carrier.
For international returns, you may be responsible for return shipping costs and any applicable customs duties. It’s best to contact YETI customer service for guidance before shipping internationally.
How Long Do Refunds Take?
Once YETI receives your return at their warehouse, processing takes about 5-7 business days. After processing, the refund is issued to your original payment method.
The time it takes for the refund to appear on your account depends on your bank or card issuer. This can take an additional 3-10 business days. Gift card refunds are typically processed faster.
The YETI Warranty vs. The Return Policy
Don’t confuse the return policy with the warranty. The 30-day return policy is for if you change your mind. The YETI warranty covers defects in materials and workmanship for a reasonable period of time.
If your product fails under normal use, you can file a warranty claim. This is true even after the 30-day return window has closed. The warranty is a separate process.
How to Make a Warranty Claim
If you have a product that is broken or defective, you need to start a warranty claim. You do this online, not through the standard return portal.
Go to the YETI website and find the “Warranty & Repairs” section. You’ll need to provide your proof of purchase and details about the issue. YETI will review your claim and guide you on the next steps, which may include a repair or replacement.
Returning a Gift
Returning a gift you received can be tricky without a receipt. YETI requires proof of purchase for all returns. If you have the gift receipt, the process is straightforward.
If you don’t have any receipt, your options are limited. You can contact the person who gifted it to you for the order details. Alternatively, YETI may offer you store credit for the current selling price of the item, but this is not guaranteed.
Exchanges
YETI does not offer direct exchanges through their online system. To “exchange” an item, you need to process a return for a refund. Then, place a new order for the item you want.
This ensures you get the correct color, size, or product quickly. It also means you pay for the new item before your refund is fully processed, so plan accordingly.
Tips for a Smooth Return Experience
Following a few simple tips can help avoid delays or problems with your return.
* Keep Your Packaging: Don’t throw away the original box or tags until you’re sure you’re keeping the item.
* Act Quickly: Mark your calendar when you order so you don’t miss the 30-day deadline.
* Use a Trackable Service: Even with a prepaid label, always get a drop-off receipt from the carrier for proof of shipment.
* Document Everything: Take a photo of the packaged item and the label before you ship it.
* Read Product Details Carefully: Especially for custom engravings, which are always final sale.
Common Return Problems and Solutions
Sometimes returns don’t go as planned. Here’s how to handle common issues.
Problem: It’s been more than 30 days since my order shipped.
Solution: You cannot use the standard return policy. Check if your issue is covered under the YETI warranty instead.
Problem: I lost my original receipt.
Solution: For online orders, find the confirmation email. For in-store purchases, check your credit card statement. If you can’t find proof, contact customer service, but a refund is unlikely.
Problem: The return was delivered, but I haven’t gotten my refund.
Solution: Check the tracking to confirm delivery. Then, allow 5-7 business days for processing. If it’s been longer, contact YETI with your return tracking number.
Problem: I bought my YETI from another store like REI or Dick’s.
Solution: You must return it to that retailer. Their return policy, which may be more or less generous, will apply.
Contacting YETI Customer Service
If you have specific questions about your situation, it’s best to contact YETI directly. You can reach them through the contact form on their website. They also have a phone number listed for customer support.
Have your order number, product details, and any relevant photos ready before you call. This helps the representative assist you faster and more effectively.
Frequently Asked Questions (FAQ)
Q: How strict is the 30-day YETI return policy?
A: It is quite strict. The countdown starts from the ship date for online orders. Returns initiated after 30 days are generaly not accepted.
Q: Can I return a used YETI cooler?
A: No, the standard return policy requires items to be unused. If a cooler is defective, you would need to start a warranty claim, not a return.
Q: Does YETI offer free return shipping?
A: Yes, for returns within the U.S. from YETI.com, they provide a prepaid return label. International returns may incur costs.
Q: What is the YETI warranty period?
A: YETI warranties their products against defects for a reasonable lifetime of the product. It’s not a specific number of years, but rather based on product performance.
Q: Can I return a YETI without the box?
A: It’s strongly recommended to use the original packaging. Returns without original packaging may be rejected or subject to a restocking fee, though YETI rarely charges one.
Q: How do I return a YETI product to a store?
A: You can only return an item to a YETI Retail Store if you bought it there or on YETI.com. Bring the item, all packaging, and your receipt.
Q: What if my YETI product is damaged upon arrival?
A: Contact YETI customer service immediately. Do not use the standard return portal. They will assist with a warranty claim or replacement for damaged-on-arrival items.
By understanding these guidelines, you can shop YETI products with peace of mind. Always keep your receipt and act within the timeframe to ensure a simple return process if needed.