If you’ve ever received a Yankee Candle that wasn’t quite right, understanding the Yankee Candle return policy is your first step to a solution. This guide breaks down everything you need to know about returns, exchanges, and refunds in simple terms.
We’ll cover the timeframes you have to work with, what items can and cannot be returned, and the different rules for online purchases versus buys made in a physical store. Whether your candle arrived damaged or you simply changed your mind about a scent, having the right information makes the process smooth and stress-free.
Yankee Candle Return Policy
The core Yankee Candle return policy is designed to be straightforward. In general, they offer a 30-day window for returns and exchanges on most items, provided you have your proof of purchase. This receipt can be the original, a gift receipt, or a packing slip from an online order.
The item should be in its original, saleable condition. This means it hasn’t been burned, used, or damaged after you received it. The policy aims to ensure you’re happy with your purchase while also protecting the company from fraud.
What You Can Typically Return
Most Yankee Candle products are eligible for return. Here’s a common list:
- Unburned jar candles and votives
- Unused candle accessories (like holders and toppers)
- Home fragrance products like wax melts and car jars that are sealed
- Gift sets that are complete and unopened
- Items that are defective or damaged upon arrival
What You Usually Cannot Return
For safety and hygiene reasons, some items are final sale. Be aware of these restrictions:
- Any candle that has been burned, even once
- Products that have been used, like empty jars
- Personalized or engraved items
- Clearance or “as-is” merchandise, unless defective
- Items purchased from third-party retailers (like grocery stores) must be returned to that store
The 30-Day Time Limit
The 30-day period is key. It starts from the date of purchase for in-store buys. For online orders, it typically starts from the date you received the shipment. Don’t wait to long if you have an issue, as missing this window will likely void your return eligibility.
How to Return an Online Purchase
Returning something you bought on the Yankee Candle website involves a few specific steps. Following them correctly helps ensure your refund is processed quickly.
Step 1: Gather Your Materials
You will need the original packing slip that came with your order. If you can’t find it, contact Customer Service, as you’ll need an order number. The items must be in there original packaging if possible.
Step 2: Initiate the Return Online
Go to the Yankee Candle website and navigate to the “Returns & Exchanges” section. You’ll need to enter your order number and email address to start the process. The system will guide you through selecting the items you want to return and choosing a reason.
Step 3: Package and Ship
Once your return is authorized, you’ll receive a return label. Pack the items securely in a box, attach the label, and drop it off at the designated shipping carrier. Remember, you are responsible for return shipping costs unless the return is due to a company error or defective product.
Step 4: Wait for Processing
After the warehouse receives your return, it can take 7-10 business days for the refund to be issued. You’ll get an email confirmation. The refund will go back to your original payment method.
How to Return an In-Store Purchase
Returning an item to a physical Yankee Candle store is often the fastest method. The process is similar but more immediate.
What to Bring
Always bring the item you wish to return and your proof of purchase. This is non-negotiable. A store associate cannot process a return without a receipt, gift receipt, or the credit card used for purchase.
The In-Store Process
An associate will inspect the item to ensure it meets return conditions. If approved, you can choose between an exchange for another product, a merchandise credit, or a refund to your original payment method. The choice may depend on whether you have the original receipt or a gift receipt.
Returning a Gift Without a Receipt
If you received a Yankee Candle as a gift and don’t have the receipt, don’t panic. You have options, though they are more limited.
- With a Gift Receipt: You can usually exchange the item or receive a merchandise credit for the item’s current selling price.
- Without Any Receipt: The store may offer an exchange or merchandise credit at the item’s lowest recent selling price, subject to manager approval and store policy.
Understanding Refunds and Exchanges
Knowing how you’ll get your money back or what you can swap for is crucial.
Refund Methods and Timing
Refunds are issued to the original form of payment. For credit/debit cards, it takes several business days after processing for the funds to appear on your statement. For returns made in store with a receipt, you might see a refund on the spot if paid by card, or receive cash if you paid with cash.
Exchanging an Item
Exchanges are generally simple, especially in-store. You can pick out a new item of equal or greater value. If you choose a more expensive product, you’ll pay the difference. Online, you may need to process the return and then place a new order, unless you contact customer service for assistance.
Special Circumstances and Exceptions
Damaged or Defective Products
If your candle arrives broken or has a clear defect (like a misaligned wick), contact Yankee Candle immediately. They will typically cover the return shipping and expedite a replacement or refund. Take photos of the damage as proof, this can speed up the process.
International Returns
If you ordered from a Yankee Candle site serving another country, you usually must return it to that country’s distribution center. International return shipping costs can be high and are typically the customer’s responsibility. Always check the specific country’s website for there policy details before ordering.
Tips for a Smooth Return Experience
- Keep your receipt: File it with your important papers until you’re sure you’re keeping the item.
- Inspect online orders right away: Check for damage as soon as you open the box.
- Act within the 30-day window: Mark a calendar reminder if your close to the deadline.
- Bring your ID for in-store returns: Many stores require a valid ID for receipt-less returns to prevent fraud.
- Be polite to customer service: They are more likely to help find a solution if you’re friendly.
Frequently Asked Questions (FAQ)
Can I return a burned Yankee Candle?
No. For safety and hygiene reasons, Yankee Candle does not accept returns on any candle that has been burned, even if it was only lit once.
What is Yankee Candle’s return policy without a receipt?
Without a receipt, returns are at the store’s discretion. You may be offered an exchange or merchandise credit for the item’s current or lowest recent price, often with a valid ID.
How long does a Yankee Candle refund take?
After they receive your return, it takes about 7-10 business days to process. It may then take additional days for your bank to post the refund to your account.
Can I return Yankee Candles bought at a third-party store?
Items bought at retailers like Target or HomeGoods must be returned to that specific store, following that store’s return policy, not Yankee Candle’s direct policy.
Does Yankee Candle offer exchanges for different scents?
Yes, as long as the item is unburned and within the return period, you can exchange it for a different scent either in-store or through the online return process.
What if my online return package gets lost?
It’s important to use the provided return label and get a drop-off receipt from the shipping carrier. This receipt is your proof that you shipped the package if it gets lost in transit.