Wss Shoes Return Policy

If you’ve recently bought a pair of shoes from WSS and need to send them back, understanding the WSS shoes return policy is your first step. This guide breaks down everything you need to know, from time limits to condition requirements, making the process straightforward.

We’ll cover how to start a return, what items can be sent back, and how to get your refund. Knowing the policy details helps ensure a smooth experience and avoids any surprises.

The core WSS shoes return policy is designed to be customer-friendly. You have 30 days from the date of purchase to return most items for a refund or exchange. The shoes must be in their original, unworn condition with all tags attached and the original packaging.

This policy applies to purchases made both in-store and online. It’s important to note that some items, like clearance or special sale merchandise, may have different rules. Always check your receipt or the website for specific markings.

What Items Are Eligible for Return?

Most new, unworn footwear qualifies under the standard policy. Here’s a quick list of what you can typically return:

Shoes with the original tags still attached.
Items in the original shoebox, which is in good condition.
Accessories like socks or laces that are unused and unopened.
Merchandise purchased at full price.

What Items Are Final Sale?

Not everything can be returned. To prevent dissapointment, be aware of these common final sale items:

Clearance or “as-is” marked products.
Special promotion items that stated “no returns” at purchase.
Opened or used socks and hosiery for health reasons.
Any footwear showing signs of wear, dirt, or damage.

Condition Requirements Are Key

The condition of your return is the most critical factor. The staff will inspect the shoes upon receipt. For a successful return, ensure:

The shoes have no scuffs, marks, or dirt on the soles or uppers.
All original tags and labels are still fixed to the product.
The shoebox is included and is not crushed or torn. A damaged box can sometimes lead to a restocking fee.

How to Return Your WSS Shoes

The return process differs slightly for in-store and online purchases. Follow these steps to make sure your return is processed quickly.

For In-Store Purchases

Returning shoes to a physical WSS store is often the fastest option. Here’s what to do:

Bring the shoes you wish to return to any WSS store location.
Have your original receipt or proof of purchase ready. A gift receipt is also acceptable.
A store associate will check the items against the condition policy.
Once approved, you can choose between a refund to your original payment method, an exchange, or store credit.

For Online Purchases

Returning shoes bought on the WSS website involves mailing them back. Follow these numbered steps:

Log into your account on the WSS website and navigate to your order history.
Select the item(s) you want to return and initiate the return process. You will receive a Return Merchandise Authorization (RMA) number.
Print the provided return label and packing slip.
Securely package the shoes in their original box, and place that inside a shipping box. Attach the return label.
Drop the package off at the designated carrier (usually USPS or UPS). Keep your tracking number for reference.

Understanding Restocking Fees

Generally, WSS does not charge a restocking fee for returns that meet all policy conditions. However, if items are returned without the original box or with a damaged box, a fee may apply. This fee is typically deducted from your refund total. Its always best to return everything in the original state to avoid this.

Return Shipping Costs

For online returns, you are usually responsible for the cost of return shipping unless the return is due to a WSS error (like sending the wrong item). The return portal will calculate this cost for you when you generate your label. Some promotions may offer free returns, so check the website for any current offers.

Refunds and Exchanges

Knowing how and when you’ll get your money back is crucial. Here’s how WSS handles refunds and exchanges.

Refund Processing Timeline

Refunds are not instant. Once your return is received and inspected at the warehouse, processing begins.

Credit Card Refunds: Can take 5-10 business days to appear on your statement after processing.
Debit Card Refunds: May take a similar timeline, but depends on your bank.
Store Credit: This is often issued immediately in-store or via an e-gift card online once the return is approved.

How to Do an Exchange

If you need a different size or color, an exchange is a great option.

In-Store: Simply bring your return and select the new pair you want. The price difference will be adjusted.
Online: The fastest method is often to process a return for a refund and then place a new order for the desired item. This ensures you get the correct size before it sells out. You can contact customer service to see if a direct exchange is possible, but it may take longer.

Missing Your Receipt?

If you’ve lost your receipt, don’t panic. WSS may be able to look up your purchase using the credit card you used or find your in-store purchase history. For online orders, your account order history is your proof. If a lookup isn’t successful, you may be offered the current selling price as store credit, which could be lower than what you paid.

Special Circumstances and Tips

Returning Gifted Shoes

If you received WSS shoes as a gift, you can return them with the gift receipt. The refund will typically be issued as store credit or a gift card. Without any receipt, the store may offer the lowest recent selling price as store credit, subject to manager approval.

Damaged or Defective Items

If your shoes arrive damaged or have a manufacturing defect, contact WSS customer service immediately. They will usually provide a prepaid return label and expedite a replacement or full refund. This is separate from the standard return policy and often has a longer timeframe.

Holiday and Extended Return Periods

During major holidays like Christmas, WSS often extends its return window. Purchases made in November and December might have until January 31st to be returned. Always verify the return deadline printed on your holiday receipt or announced on the website, as these policies can change year to year.

Pro Tips for a Smooth Return

Try on shoes on a clean, carpeted surface to avoid marking the soles.
Keep all tags and packaging until you’re sure you’re keeping the shoes.
Act within the 30-day window to avoid missing the deadline.
For online returns, use a trackable shipping method and keep the receipt until your refund posts.

Frequently Asked Questions (FAQ)

How long does the WSS return policy give you?

You have 30 days from the purchase date for most items. Holiday purchases may have an extended deadline.

Can I return shoes without the box?

It’s strongly recommended to include the original shoebox. Returning shoes without the box, or with a damaged box, may result in a restocking fee or a denied return.

Does WSS offer free returns?

Standard online returns usually require the customer to pay for return shipping. Occasionally, promotions include free return labels. In-store returns are always free.

What is WSS’s exchange policy?

Exchanges are easily done in-store. For online orders, it’s often quicker to return and re-order. Direct exchanges through mail are possible but can take longer to complete.

How do I start a WSS online return?

Log into your account on the WSS website, find your order, and follow the return instructions to generate a label and RMA number.

What if my WSS shoes are defective?

Contact customer service right away for damaged or defective items. They will provide a prepaid return label and help arrange a replacement or refund outside the standard 30-day window.

Can I get a cash refund?

Refunds are typically issued to the original payment method. If you paid with cash in-store, you would likely receive cash back. For returns without a receipt, store credit is the standard option.