Understanding the WSS return policy is key to a smooth shopping experience. Whether you’re buying shoes, clothes, or accessories, knowing the rules helps you shop with confidence. This guide breaks down everything you need to know about making returns and exchanges at WSS.
We’ll cover the timeframes, condition requirements, and the step-by-step process. You’ll also learn about exceptions and get answers to common questions. Let’s get started.
WSS Return Policy
The WSS return policy is designed to be straightforward for customers. In most cases, you can return items within 30 days of your purchase. The items must be in their original, unworn condition with all tags and packaging intact.
This policy applies to both in-store and online purchases, though the process differs slightly. Having your receipt or order confirmation is very important for a smooth return. Without it, your options may be limited.
What Items Can You Return?
Most items bought from WSS are eligible for return. This includes footwear, apparel, and accessories. The main rule is that the merchandise must be in new and resalable condition.
There are, however, some important exceptions to be aware of. Not every product follows the standard 30-day rule.
* New, Unworn Shoes: Must show no signs of wear on the soles or upper material.
* Clothing with Tags: All original tags and labels must be attached.
* Accessories in Original Packaging: Items like bags, socks, or hats should be in their original packaging.
Items That Cannot Be Returned
For health and safety reasons, some items are final sale. It’s crucial to check this before you buy, especially for special purchases.
* Opened Socks and Hosiery: These cannot be returned for hygienic reasons.
* Altered or Customized Items: Any product that has been tailored, dyed, or otherwise modified.
* Clearance or “As-Is” Merchandise: These items are often marked as final sale at the time of purchase.
* Worn or Damaged Items: Products showing signs of wear, dirt, or damage caused by the customer.
Return Timeframe: 30 Days
You have 30 days from the date of purchase to initiate a return. This is standard for most retail stores. The clock starts on the day you buy the item in-store or the day it ships for online orders.
Mark your calendar if you think you might need to make a return. Waiting too long is the most common reason for a return to be denied. Some items, like defective products, may have different timelines, which we’ll cover later.
Condition of Items: “New and Resalable”
“New and resalable” is the key phrase. This means the item should look exactly as it did when you bought it. A store manager needs to be able to put it back on the shelf for another customer.
Here’s what to check before you return:
1. Ensure the original shoebox is undamaged and includes the lid.
2. Keep all tissue paper, stuffing, and plastic bags that came with the shoes or clothing.
3. Do not remove or cut off any price tags or style tags.
4. Make sure the soles are completely clean and unscuffed.
How to Return an Online Purchase
Returning something you bought online is simple. You have two main options: by mail or in a physical store.
Option 1: Return by Mail
This is the most common method for online returns. Follow these steps:
1. Log into your WSS account on their website and go to ‘Order History’.
2. Select the item(s) you wish to return and request a return authorization.
3. Print the provided return label and packing slip.
4. Securely package the item in its original box, if possible, and include the packing slip.
5. Attach the return label and drop the package at a designated carrier (like USPS or UPS).
Option 2: Return In-Store
This is often the faster option for getting a refund. Just bring the item, its original packaging, and your order confirmation email or receipt to any WSS store. The associates will process the return for you right there.
How to Return an In-Store Purchase
If you bought something at a physical WSS location, you should return it to a store. This is the quickest way to get your money back.
Bring the item in its complete original condition. Don’t forget your original receipt. The store will process the return and issue your refund based on your original payment method. If you don’t have a receipt, you may be offered store credit at the current selling price.
Understanding Refund Methods
Your refund will typically be issued to the original form of payment. This is important to remember, as it affects how long you’ll wait for your money.
* Credit/Debit Card Refunds: Can take 5-10 business days to appear on your statement after the return is processed.
* Cash Purchases: You will receive cash back at the store.
* Store Credit/Gift Card: You will get a new electronic or physical gift card. This is often the only option if you lack a receipt.
* Buy Now, Pay Later (BNPL): If you used a service like Klarna or Afterpay, the refund is sent to them, and they will credit your account according to their policy.
What About Exchanges?
Exchanging an item for a different size or color is usually easy. The best way to do an exchange is to visit a WSS store. They can handle the return and new purchase in one transaction.
For online exchanges, you often need to process a return and then place a new order. It’s a good idea to contact customer service first to see if they can facilitate the exchange directly, as inventory changes quickly.
Dealing with Defective or Damaged Items
If you receive a faulty product, the return process is different. Contact WSS customer service immediately. They will often extend the return window for manufacturing defects.
You will likely need to provide photos of the defect. WSS may offer a replacement, repair, or full refund depending on the situation. Don’t try to return a defective item as a standard return, as the special case needs to be noted.
Tips for a Smooth Return Experience
A little preparation makes the return process hassle-free. Here are some practical tips based on common issues.
* Keep Your Receipts: File your paper receipt or save the digital confirmation email in a special folder.
* Try On Shoes Indoors: Test the fit on a clean, carpeted surface to avoid marking the soles.
* Inspect Items Immediately: When your online order arrives, check it right away for any defects or errors.
* Act Within the Window: Don’t let the 30 days slip by. Start the process as soon as you know an item isn’t right.
Common Return Mistakes to Avoid
Even with a good policy, customers sometimes run into problems. Avoid these frequent errors.
1. Removing tags before you’re sure you’re keeping the item.
2. Throwing away the original shoebox or packaging.
3. Wearing the shoes outside to “test” them.
4. Waiting until day 29 to start the online return process, which may put you past the deadline.
5. Assuming clearance items are returnable without checking the receipt.
WSS Return Policy FAQ
Q: How long do I have to return items to WSS?
A: The standard return period is 30 days from the purchase date for items in new condition.
Q: Can I return online orders to a WSS store?
A: Yes, you can. Bring the item, its original packaging, and your order confirmation to any store for a faster refund.
Q: What if I lost my receipt?
A: Without a receipt, you may be eligible for store credit at the item’s current lowest selling price. It’s best to call the store first to check their policy.
Q: Are WSS shoe returns free?
A: Returns by mail may have a return shipping fee deducted from your refund. Check the return instructions on your packing slip. In-store returns are typically free.
Q: What is the WSS exchange policy?
A: Exchanges are generally handled as a return and a new purchase. Doing this in a store is the most seamless method.
Q: Can I return worn shoes if they hurt my feet?
A: Unfortunately, shoes showing signs of wear cannot be returned under the standard policy. It’s essential to ensure the fit is correct before wearing them outdoors.
Q: How long does a refund take to show on my card?
A: After WSS processes the return, it can take 5-10 business days for your bank or card issuer to post the credit to your account.
Q: Does the WSS return policy apply to all brands they sell?
A: Generally, yes, the store’s policy covers all brands unless a specific item is marked as final sale at purchase.