You need to know the Wrangler return policy before you buy those new jeans or a work shirt. Understanding the rules makes returns and exchanges simple and stress-free. This guide breaks down everything you need to know, from time limits to condition requirements.
We’ll cover how to return items bought online versus in-store. You’ll learn about the steps for a smooth process and what to do if you have a receipt or not. Let’s get started.
Wrangler Return Policy
The core Wrangler return policy is designed to be straightforward. In general, items must be returned within 90 days of purchase. They need to be in new, unworn condition with all original tags attached.
You must also have a proof of purchase, like a receipt or packing slip. This policy applies to most items, but there are some important exceptions to be aware of.
Key Requirements for a Successful Return
To ensure your return is accepted, follow these key points:
- 90-Day Window: You have 90 days from the date of purchase to initiate a return.
- Original Condition: Items must not be worn, washed, or altered. All manufacturer tags and labels must be intact.
- Proof of Purchase: A receipt, packing slip, or order confirmation email is required.
- Original Packaging: While not always mandatory, having the original bag or box helps.
What Items Cannot Be Returned?
Certain products are final sale. Knowing this upfront saves you hassle. Non-returnable items typically include:
- Clearance or final sale merchandise (usually marked as such).
- Gift cards.
- Items that have been personalized or monogrammed.
- Products that are damaged due to misuse or normal wear and tear.
Returning Online Purchases
Returning items bought on the Wrangler website is a common process. Here’s how to do it step-by-step:
- Log into your Wrangler.com account and go to “Order History.”
- Select the item(s) you wish to return and initiate the return request.
- Print the provided return label and packing slip.
- Pack the items securely in their original packaging if possible.
- Attach the label and drop the package at the designated carrier (e.g., UPS).
Refunds are usually issued to the original payment method within 7-10 business days after the return is processed. Shipping costs are often non-refundable, unless the return is due to a company error.
Returning In-Store Purchases
If you bought your Wrangler gear from a physical retail store, you should return it to a store location. This is often the fastest way to get a refund or exchange. Remember to bring:
- The item in its original condition.
- The original receipt.
- The credit card used for purchase, if applicable.
Some department stores that carry Wrangler may have there own return policies, so it’s best to check with that specific retailer first.
The Exchange Process
Exchanges follow the same basic rules as returns. For online orders, you typically need to process a return and then place a new order for the desired item. For in-store purchases, you can often do a direct exchange on the spot if the new item is in stock.
This is convenient if you need a different size or color. Just ensure the item you are exchanging meets all the return criteria.
What If You Don’t Have a Receipt?
Without a receipt, the process becomes more difficult. Stores may offer a merchandise credit or an exchange for the current selling price. They might also be able to look up your purchase if you used a credit card or loyalty card.
It’s not guaranteed, so always try to keep your receipt. For online orders, your order number serves as your proof.
Understanding Refund Timelines
How you get your refund depends on how you paid and where you returned the item.
- Credit/Debit Card: Refunds appear in 7-10 business days after processing.
- PayPal: Refunds go back to your PayPal balance usually within a few days.
- Store Credit/Gift Card: This is often issued immediately in-store or via email for online returns.
Special Considerations: Worn or Defective Items
The policy is strict about unworn items. But what if you have a genuine manufacturing defect? If you discover a flaw after wearing an item once, contact Wrangler customer service immediately.
They will likely make an exception for defective merchandise. Be prepared to provide photos and details about the problem. Your experience may vary, but they generally aim to make things right for quality issues.
International Return Policy
If you are outside the United States, return policies can differ significantly. You should contact the local retailer or the Wrangler regional website you purchased from for specific instructions. International returns often involve longer shipping times and may have additional fees.
Tips for a Smooth Return Experience
Follow these tips to make sure your return goes without a hitch:
- Inspect items as soon as they arrive to check for size and defects.
- Keep all tags on and avoid removing them until your sure you’re keeping the item.
- File your receipt digitally (take a photo) so you always have a copy.
- Initiate online returns promptly to stay within the 90-day window.
- Consider using a tracked shipping service and keep your drop-off receipt.
Frequently Asked Questions (FAQ)
How long is the Wrangler return period?
The standard return period is 90 days from the original purchase date.
Can I return Wrangler jeans without a tag?
No, items generally require all original tags to be attached for a return to be accepted.
Does Wrangler offer free returns?
Wrangler does not typically offer free return shipping for change-of-mind returns. You are responsible for return shipping costs unless the item is defective or an error was made by the company.
Can I return Wrangler items to any store?
You can return Wrangler.com purchases to a Wrangler retail store. For items bought at other retailers (like Walmart or Tractor Supply), you must return them to the original store of purchase according to that store’s policy.
What is Wrangler’s exchange policy?
Exchanges follow the same guidelines as returns. In-store exchanges are often instant. For online orders, you usually process a return and then place a new order.
How do I return a defective Wrangler product?
Contact Wrangler customer service directly with your order details and photos of the defect. They will provide instructions for a return or replacement, often waiving standard return requirements for genuine manufacturing flaws.
Will I get a full refund?
You will receive a refund for the item’s purchase price. Original shipping fees are usually non-refundable, and you may be responsible for return shipping costs.