If you’ve shopped online at Windsor, understanding the Windsor return policy online is key to a stress-free experience. We’ll break down everything you need to know, from time limits to condition requirements, so you can shop with total confidence.
Windsor Return Policy Online
The core Windsor return policy online is designed to be straightforward. You have 30 days from the date your order ships to initiate a return for a refund to your original payment method. Items must be unworn, unwashed, and have all original tags attached. Final sale items, however, cannot be returned.
What Items Are Eligible for Return?
Most full-price items from Windsor qualify for returns. This includes dresses, tops, bottoms, and accessories. To ensure your return is accepted, always double-check the product description before purchasing, as some items are marked as final sale from the start.
- Clothing with original tags attached
- Unworn and unwashed items
- Items purchased within the last 30 days (from ship date)
- Items with all original packaging and liners (like for shoes)
What Items Are Final Sale?
Certain products are non-returnable. Knowing these exceptions upfront saves you from disappointment later.
- Items marked “Final Sale” on the product page
- Swimwear and bodysuits if the hygiene liner is removed
- Any item that shows signs of wear, perfume, or damage
- Gift cards
- Altered or customized merchandise
Understanding the 30-Day Return Window
The clock starts ticking from the day your order leaves Windsor’s warehouse, not the day you receive it. You can find the “ship date” in your order confirmation email or in your online account. It’s a good idea to start the return process as soon as you decide an item isn’t right, to avoid missing the deadline.
How to Check Your Order’s Ship Date
- Log into your Windsor account.
- Go to “Order History.”
- Click on the relevant order number.
- The shipment date will be listed there.
Step-by-Step Guide to Processing Your Return
Windsor uses a simple online portal for returns. Follow these steps to ensure your return is processed smoothly and quickly.
- Start Online: Visit the Windsor returns portal on their website. You’ll need your order number and the email address used to place the order.
- Select Items: Choose the items you wish to return from your order list.
- Choose a Reason: Select the reason for your return from the dropdown menu. This helps Windsor improve their products.
- Select Refund Method: Choose to have your refund issued to the original payment method or receive store credit.
- Print Your Label: A prepaid return shipping label will be generated. Print this label clearly.
- Pack Your Items: Place the items in their original packaging, if possible, and seal the box securely. Attach the return label over the old shipping label.
- Drop Off: Take your package to a designated carrier drop-off location (like USPS or UPS). Get a drop-off receipt for your records.
Return Shipping and Fees
Windsor provides a prepaid return shipping label for your convenience. However, the cost of this return shipping is deducted from your refund total. This is a standard practice for many online retailers. The fee is typically a flat rate, so returning multiple items from the same order together is more economical.
If you prefer, you can use your own shipping method and carrier, but you will be responsible for those costs and tracking. Using Windsor’s label is generally simpler and ensures they can easily identify your return when it arrives.
How and When Will You Get Your Refund?
Once Windsor receives your return at their warehouse, it takes about 5-10 business days for them to process it. After processing is complete, they will issue your refund. The refund will go back to your original form of payment.
Remember, the return shipping fee is deducted. Also, please note that it can take an additional 3-5 business days for the refund to appear on your bank or credit card statement, depending on your financial institution’s policies. Store credit refunds are usually issued faster, often within 24-48 hours of processing.
Exchanges Made Simple
Windsor does not offer direct exchanges through their online system. The most efficient way to get a different size or color is to follow the standard return process and then place a new order for the item you want. This ensures you secure the new item quickly, as sizes and colors can sell out.
By doing it this way, you avoid waiting for your return to be fully processed before the exchange item is shipped. Just be sure the new item you want is in stock before you initiate the return.
What About Online Returns in Stores?
Yes, you can return your online purchases at a physical Windsor store. This is often the fastest way to get your refund, as it’s processed immediately in the form of store credit or, in some cases, back to your original payment method. Bring your items with all tags attached, your order confirmation email, and the payment card you used, if possible.
Call your local store ahead of time to confirm they accept online returns and to check their current hours. All the same condition policies apply for in-store returns.
Tips for a Successful Windsor Online Return
- Inspect items immediately upon arrival.
- Keep all original tags and packaging until you’re sure you’re keeping the item.
- Initiate the return online promptly to stay within the 30-day window.
- Take a photo of your packaged return with the label attached for your records.
- Always get a drop-off receipt from the carrier—this is your proof of return.
Common Issues and How to Solve Them
Sometimes, returns don’t go perfectly. Here’s how to handle common snags.
My Return Was Received, But I Haven’t Gotten a Refund.
First, check the tracking on your return label to confirm delivery. Then, allow the full 10 business days for processing. If it’s been longer, contact Windsor Customer Service with your order number and return tracking number.
I Lost My Return Label.
You can log back into the returns portal using your order number and email to reprint your label. If you have trouble, customer service can assist you.
I’m Outside the 30-Day Window.
The policy is strict on the timeframe. Your best option is to try returning the item in-store, as managers sometimes have more flexibility, or consider selling the item through a reputable resale platform.
FAQs About Windsor’s Return Policy
Q: Can I return sale items to Windsor?
A: Yes, unless the sale item is specifically marked “Final Sale.” Regular sale items follow the same 30-day return policy.
Q: Does Windsor offer free returns?
A: No, Windsor deducts a return shipping fee from your refund when you use their prepaid label.
Q: How long do Windsor refunds take?
A: After they receive your return, processing takes 5-10 business days. The refund then takes 3-5 more business days to post to your account.
Q: Can I return a Windsor dress without the tag?
A: Unfortunately, no. All original tags must be attached for a return to be accepted. This is a strict requirement.
Q: What is Windsor’s return policy for online orders?
A: You have 30 days from the ship date to return unworn, tagged items for a refund, minus a return shipping fee. Final sale items are not returnable.
Q: What if my item arrives damaged?
A> Contact Windsor Customer Service immediately with photos of the damaged item and your order number. They will typically offer a replacement or refund without requiring you to send the item back.
Understanding the Windsor return policy online makes shopping their collections worry-free. By following the guidelines for timing, condition, and using the correct process, you can ensure a positive experience every time you shop. Always keep your receipts and tags until your sure about your purchase, and you’ll be set.