Need to return something you bought at Windsor? Understanding the Windsor return policy in store is the first step to a smooth exchange or refund. This guide breaks down everything you need to know, from time limits to the condition your items must be in.
We’ll cover the simple rules and a few exceptions. You’ll learn what to bring with you and how to handle online purchases. Let’s get your return sorted quickly and easily.
Windsor Return Policy In Store
The core Windsor return policy for in-store purchases is straightforward. You have 30 days from the date of purchase to return most items for a refund or exchange. The items must be in their original, unworn condition with all tags attached.
You will also need your original receipt. This is the fastest way to process your return. Without it, the process can be more complicated, but it’s not always impossible.
What You Need for a Successful In-Store Return
To make your return trip quick and hassle-free, gather these items before you head to the store:
- The item in its original, unworn condition.
- All original tags and labels attached to the garment.
- The original receipt or proof of purchase.
- The credit card or payment method used, if possible.
Condition of Items: What “Unworn” Really Means
For a return to be accepted, your item must look just as it did when you bought it. Store associates will check carefully. Here’s what they look for:
- All manufacturer tags and Windsor price tags are still attached and intact.
- No signs of wear, washing, or alterations.
- The item is not damaged, stained, or scented.
- It should be returned in its original packaging if possible, especially for accessories or shoes.
Refund Methods: How You Get Your Money Back
How you get your refund depends on how you paid. Windsor aims to refund the original payment method.
- Credit/Debit Card: The refund is issued back to the card used. It can take 3-10 business days to appear on your statement, depending on your bank.
- Cash: You will receive a cash refund.
- Gift Card: The refund is issued back onto a Windsor gift card.
- Store Credit: If you don’t have a receipt, you will likely recieve store credit for the item’s current selling price.
Returning Online Purchases at a Windsor Store
Good news! You can return items you bought on the Windsor website at any physical Windsor store. This is often the fastest option compared to mailing it back. The same 30-day window and condition requirements apply.
Make sure to bring your packing slip or the order confirmation email. The store associate will use the order number to process your return. Your refund will be issued to the original payment method used online.
Steps for Returning an Online Order In-Store
- Locate your order confirmation email or packing slip.
- Ensure the item is unworn with all tags attached.
- Take the item and your order information to any Windsor store.
- A store associate will process the return using your order number.
- You’ll recieve a refund confirmation, and the money will return to your original payment method.
Exceptions and Special Cases
Not every item follows the standard rules. It’s important to check for these exceptions before you attempt a return.
Final Sale Items
Some items are marked “Final Sale” at the time of purchase. These cannot be returned or exchanged for any reason. This often applies to heavily discounted clearance merchandise or special promotion items. Always check your receipt or the item’s tag for this marking.
Swimwear and Intimate Apparel
For hygiene reasons, returns on swimwear and intimate apparel have strict conditions. The garment must have its original hygienic liner intact and completely unattached. If the liner is removed or tampered with, the return will not be accepted.
Accessories and Jewelry
These items must be returned in their original packaging and in perfect condition. Any signs of wear or damage will result in the return being denied. This is to ensure the next customer receives a brand-new product.
What If You Don’t Have a Receipt?
If you’ve lost your receipt, don’t panic. Windsor may still be able to help, but the options are more limited. The store can often look up your purchase if you used a credit card or have your phone number linked to a Windsor account.
If they can verify the purchase, you might qualify for an exchange or store credit. The value will be based on the item’s current selling price, which could be lower than what you paid if it’s now on sale.
Returns with a Gift Receipt
If you received an item as a gift with a gift receipt, you can return it within the 30-day period. You will receive the refund in the form of a Windsor gift card for the amount the gifter paid. This is a great way to get something you’ll love instead.
Windsor Exchange Policy
Prefer to exchange an item for a different size or color? Exchanges follow the same guidelines as returns. The item must be within the 30-day window and in new, unworn condition with tags.
You can do an exchange in any Windsor store. If the new item costs more, you’ll pay the difference. If it costs less, you’ll get the difference back as a refund to your original payment method or as store credit.
Tips for a Stress-Free Return Experience
- Check the tags and condition of the item before you leave your house.
- Locate your receipt or order confirmation and put it with the item.
- Try to return during less busy hours, like weekday mornings, for faster service.
- Be polite to the store associates—they are there to help you within the policy guidelines.
- If you’re unsure about an item being final sale, ask at the time of purchase.
Frequently Asked Questions (FAQ)
How long do I have to return something to Windsor?
You have 30 days from the purchase date to return items for a refund or exchange.
Can I return Windsor online orders in a store?
Yes, you can return online purchases at any physical Windsor store. Bring the item with tags and your order confirmation.
What is Windsor’s return policy without a receipt?
Without a receipt, you may recieve store credit for the item’s current selling price, if the store can verify the purchase.
Does Windsor offer exchanges?
Yes, you can exchange an item for a different size or color within 30 days, provided it is in new condition with all tags.
Are all items eligible for return?
No. Items marked “Final Sale” cannot be returned. Swimwear and intimate apparel have specific hygiene requirements for returns.
How long does a Windsor refund take?
Refunds to a credit or debit card usually take 3 to 10 business days to process, depending on your bank. Cash and gift card refunds are instant in store.
Can I return sale items?
Yes, sale items can be returned unless they are specifically marked as “Final Sale.” They must still meet the standard return conditions.