Shopping at Nordstrom is a great experience, but sometimes you need to return an item. Knowing the return policy for Nordstrom is key to a stress-free shopping experience, whether you bought something in-store or online.
This guide breaks down everything you need to know. We’ll cover time limits, condition requirements, and the different ways you can send something back. You’ll also learn about exceptions for special items and how to handle returns without a receipt.
What Is The Return Policy For Nordstrom
Nordstrom is known for its generous and flexible return policy. The core principle is customer satisfaction. They aim to make the process as easy as possible for you.
In most cases, you can return items at any time. Yes, you read that right. Nordstrom does not have a strict, universal deadline for returns. This is one of the most standout features of their policy.
However, there are some very important conditions and exceptions to this open-ended rule. The item must be in like-new or resellable condition. It should also have all original tags and packaging. Some product categories have specific rules too.
What Items Can You Return?
You can return most items purchased from Nordstrom or Nordstrom Rack. This includes clothing, shoes, accessories, beauty products, and home goods. The general rule of resellable condition applies to all.
- Clothing & Shoes: Must be unworn, unwashed, and have all tags attached.
- Beauty Products: Can often be returned even if used, especially if you had a reaction or didn’t like it. It’s best to check with the store.
- Home Items: Should be in original packaging and unused.
- Designer Items: Often have stricter authentication requirements. All original packaging, dust bags, and authenticity cards are usually needed.
What Items Have Special Return Rules?
Some products have different return windows or conditions. Always double-check your receipt or the product page for notes.
- Nordstrom Gift Cards: These are non-refundable.
- Altered Items: Custom-tailored or monogrammed items typically cannot be returned unless there was an error on Nordstrom’s part.
- Final Sale Items: Clearly marked “Final Sale” at the time of purchase are not eligible for return or exchange.
- Certain Electronics: May have a shorter return window, such as 30 or 45 days. Check the product details.
- Swimwear & Intimates: For hygiene reasons, these must have the original hygienic liners intact and attached.
What Does “Resellable Condition” Really Mean?
This is the most important part of the policy. An item in resellable condition looks like it just came off the shelf. The store should be able to put it right back out for another customer to buy.
Here’s a quick checklist:
- Original tags are attached and intact.
- Item has not been worn, washed, or altered.
- All original packaging, manuals, and parts are included.
- There are no stains, odors, or signs of use.
- For shoes, the soles are completely clean and unscuffed.
If an item is not in resellable condition, Nordstrom may still accept the return. But they might offer you a merchandise credit instead of a full refund to your original payment method. This is at their discretion.
How to Return an Item to Nordstrom
You have several convenient options for making a return. Choose the one that works best for your situation.
Option 1: Return In-Store
This is often the fastest method. You can visit any full-line Nordstrom or Nordstrom Rack store, regardless of where you bought the item.
- Bring the item you wish to return.
- Bring your receipt, packing slip, or the credit card you used to purchase.
- Go to the Customer Service or Returns desk.
- A sales associate will process your return. You’ll get your refund on the spot.
Option 2: Return by Mail
You can initiate a mail return through your Nordstrom.com account or by calling customer service. This is handy if you don’t live near a store.
- Log into your Nordstrom.com account and go to “My Orders.”
- Select the item(s) you want to return and choose a reason.
- Print the provided prepaid return label.
- Pack the item securely in its original box or a sturdy shipping box. Attach the label.
- Drop the package at a designated carrier location (like UPS or USPS).
Refunds are issued once the return is received and processed at their warehouse, which can take 7-14 business days.
Option 3: Using a Nordstrom Return Pickup
In select areas, Nordstrom offers a free scheduled pickup service for returns. You can arrange this through your online account.
Understanding Refunds and Exchanges
How Will I Get My Refund?
The refund method depends on how you paid and where you return the item.
- Original Payment Card: Refunds typically go back to the card used within 1-2 billing cycles.
- Nordstrom Gift Card: You will receive a new gift card.
- Store Credit/Merchandise Credit: Issued if you don’t have a receipt, or if the item’s condition is questionable.
- Cash: Usually only for in-store returns of items originally purchased with cash.
What About Exchanges?
Nordstrom handles exchanges by processing a return and then a new purchase. This is simplest to do in a store. For online exchanges, you may need to return the original item and place a new order for the different size or color.
The Nordstrom Rack Return Policy
Nordstrom Rack, the off-price division, has a slightly different policy. It’s still generous, but with a defined time frame.
- Return Window: You have 45 days from the purchase date to return items to Nordstrom Rack.
- Condition: Items must be in resellable condition with tags attached.
- Proof of Purchase: A receipt, packing slip, or original credit card is required for a full refund.
- Without Proof: Returns without proof may be accepted for a merchandise credit at the current selling price.
You can return Nordstrom Rack items to a Nordstrom Rack store or a full-line Nordstrom store. However, you cannot return mainline Nordstrom items to a Nordstrom Rack store.
Tips for a Smooth Return Experience
Following these tips can help ensure your return is processed quickly and without any issues.
- Keep Your Receipt: Always file your receipt, email confirmation, or packing slip. It makes everything faster.
- Act Quickly for Rack Items: Remember the 45-day window for Nordstrom Rack purchases.
- Inspect Items Quickly: Try on clothing and shoes on a clean surface as soon as you get them to check for fit and quality.
- Save All Packaging: For electronics, designer goods, or anything with special boxes, keep it all until you’re sure you’re keeping the item.
- Be Prepared for Discretionary Returns: If an item is worn or damaged, the store manager has the final say. Be polite and understanding.
Frequently Asked Questions (FAQ)
How long do I have to return something to Nordstrom?
Nordstrom does not have a set time limit for most returns. They are accepted at any time, as long as the item is in resellable condition. Nordstrom Rack items have a 45-day return window.
Can I return something without a receipt?
Yes, Nordstrom will often accept returns without a receipt. They may look up the purchase using the credit card you used, your phone number, or your Nordstrom account. If they can’t verify the purchase, you may receive a merchandise credit for the item’s current selling price.
What is Nordstrom’s return policy for online orders?
The policy is the same for online and in-store purchases. You can return online orders by mail with a prepaid label or take them to any Nordstrom store. There is no time limit for standard items in new condition.
Are there any return fees?
Nordstrom does not charge a restocking fee for returns. They also provide free prepaid return labels for mail-in returns. However, if you used a personal shipping method without their label, you would pay those costs.
Can I return a used beauty product?
Often, yes. Nordstrom has a very flexible beauty return policy. If you tried a skincare or makeup product and it caused a reaction or simply didn’t work for you, they will usually accept the return. It’s a good idea to bring it to a store and explain the situation.
What happens if I return a lot of items?
While Nordstrom is lenient, they do monitor return activity for abuse. If you have an extremely high volume of returns without corresponding purchases, they may review your account. In rare cases, they might limit or restrict your ability to make returns. This is to prevent fraud.
How do I return a gift I received?
If you have the gift receipt, you can return the item for a merchandise gift card. If you don’t have any receipt, Nordstrom may accept the return for a merchandise credit at the current selling price. The original purchaser will not be notified.
What’s the difference between Nordstrom and Nordstrom Rack returns?
The main difference is the time frame. Nordstrom has no fixed limit; Nordstrom Rack has a 45-day policy. Also, you can return Rack items to a mainline store, but not vice-versa.
Common Issues and How to Solve Them
The item is past 45 days, but I bought it at Nordstrom Rack.
If it’s slightly past the window, it’s still worth trying a return, especially if the item is in perfect condition. The store manager may make an exception. For items well past the date, your options are more limited.
I lost the original box for a handbag.
For designer items, the original packaging can be crucial for authentication and value. Without it, Nordstrom may decline the return or offer a significantly reduced refund or credit. Always keep high-end packaging.
The tag fell off, but the item is new.
This can be tricky. If you have the receipt and the item is clearly unworn, they will likely still accept it. If you don’t have the receipt, they may question wether the item is actually new. It’s best to return items with all tags securely attached.
I’m returning something from another country.
International returns are accepted, but you are responsible for any customs duties, taxes, and shipping costs not covered by Nordstrom’s prepaid label. The refund will be issued according to the original payment method, potentially with currency conversion adjustments.
Nordstrom’s return policy is designed with the customer in mind. Their goal is to build trust and ensure you’re happy with your purchase. By understanding the simple rules—like keeping items in new condition and knowing the Rack’s 45-day rule—you can shop with total confidence. Always hold onto your receipt and don’t hesitate to reach out to their friendly customer service team if you have any specific questions about your return.