Thinking about buying a mattress from Wayfair but worried about what happens if it’s not right? Understanding the Wayfair mattress return policy is the first step to shopping with confidence. This guide breaks down everything you need to know, from the 100-night trial to the specifics of returns and refunds. We’ll make it simple so you can decide if a Wayfair mattress is the right choice for your home.
Wayfair Mattress Return Policy
The core of Wayfair’s mattress policy is their 100-Night Sleep Trial. It’s a risk-free period that lets you test your new mattress in your own home. If you’re not completely satisfied within those 100 nights, you can initiate a return. It’s important to know this trial applies to most mattresses sold and shipped by Wayfair, but there are some key conditions and steps to follow.
What is the 100-Night Sleep Trial?
The 100-Night Sleep Trial is your guarantee. It begins the day your mattress is delivered. You are expected to sleep on the mattress for at least 30 nights before considering a return. This break-in period allows your body to adjust to the new support and for the mattress materials to fully expand.
- The trial lasts for 100 nights from delivery.
- You must try the mattress for a minimum of 30 nights.
- If you return it within the first 30 days, you may be subject to a return shipping fee.
- After 30 nights, Wayfair typically covers the cost of return pickup.
Key Conditions and Eligibility
Not every mattress or situation is covered. Here are the main conditions you should be aware of:
- The mattress must be purchased directly from Wayfair (not a third-party seller on their marketplace).
- It must be in good condition, with no stains, tears, or significant damage.
- You need the original proof of purchase (your order number).
- The trial usually applies to one mattress per household per year.
- Some mattress brands or clearance items might have different policies, so always double-check the product page.
Mattresses That Are Final Sale
Be careful, as some mattresses are marked as final sale. These cannot be returned unless they arrive damaged or defective. This often includes:
- Clearance or “Last Chance” mattresses.
- Open-box or returned items.
- Certain branded mattresses with their own policies (always read the fine print on the product listing).
Step-by-Step Return Process
If you’ve decided to return your mattress, here is the process you’ll need to follow.
Step 1: Contact Wayfair Customer Service
You cannot start a mattress return through your online account alone. You must contact Wayfair’s Customer Service team. You can do this by phone or through their online chat. Have your order number ready.
Step 2: Discuss the Reason for Return
The agent will ask why you are returning the mattress. Common reasons include it being too firm, too soft, or causing back pain. They are documenting this for quality purposes, but it typically doesn’t affect your eligibility for the return.
Step 3: Schedule a Pickup
Wayfair will arrange for a professional carrier to pick up the mattress from your home. You do not need to pack it back into its original box (which is often impossible). In most cases, the pickup team will handle wrapping and removing the mattress for you.
Step 4: Prepare for Pickup
Make sure the mattress is accessible. Clear a path to the door. It should be free of all bedding, protectors, and sheets. The pickup crew will not take apart bed frames or move other furniture.
Step 5: Receive Your Refund
Once the carrier scans the mattress as picked up, your refund process begins. Refunds are issued to your original payment method. It can take 5-10 business days for the refund to appear in your account after pickup.
Understanding Return Fees and Charges
While many returns are free, there are situations where you might incur a fee.
- Returns Within 30 Days: If you return the mattress before the 30-night minimum, Wayfair may charge a return shipping and pickup fee, which can be substantial (often around $99).
- Returns After 30 Nights: Returns after the 30-night break-in period are usually free, with Wayfair covering pickup.
- Restocking Fees: Wayfair generally does not charge a restocking fee for mattress returns under the sleep trial.
- Disposal Fees: In some local areas, a small disposal fee might apply, but the customer service agent will inform you of this upfront.
What Happens to Returned Mattresses?
Wayfair does not resell returned mattresses as new. Due to health and hygiene regulations, they partner with local charities and recycling organizations to donate or responsibly dispose of returned mattresses. This means your returned mattress often goes to a good cause or is broken down for materials.
The Refund Timeline Explained
Patience is key with refunds. The timeline has several stages:
- Pickup Scan: The clock starts when the carrier picks up and scans the mattress.
- Processing: Wayfair receives confirmation from the carrier (1-3 business days).
- Refund Issuance: Wayfair issues the refund to your bank or card issuer (2-3 business days).
- Bank Processing: Your bank or credit card company posts the refund to your account (3-5 business days).
In total, expect the full process to take up to 10 business days from pickup. Credit cards are often faster than debit cards or bank transfers.
Exchanges vs. Returns
Wayfair’s policy is primarily designed for returns, not direct exchanges. If you want a different mattress, the standard procedure is to:
- Process the return of your current mattress for a refund.
- Place a new order for the different mattress you want.
This ensures you get the full 100-night trial on the new mattress as well. Be sure to check for current promotions or discounts when placing your new order.
Tips for a Smooth Mattress Return Experience
Follow these tips to avoid any hiccups during your return.
- Use a Mattress Protector: From day one, use a waterproof mattress protector. This keeps the mattress in pristine, returnable condition.
- Keep All Documentation: Save your order confirmation email and any other paperwork.
- Be Patient During the Break-in Period: Give your body and the mattress a real chance. 30 nights is the recommended minimum for a reason.
- Contact Customer Service Early: If you know you want to return it, don’t wait until day 99. Start the process with plenty of time left in your trial.
- Take Notes: Jot down any issues you have with the mattress (e.g., “back pain on night 15,” “too hot”). This can be helpful when you explain your reason for return.
Common Issues and How to Solve Them
Sometimes problems come up. Here’s how to handle common snags.
Mattress Arrived Damaged or Defective
If your mattress arrives with a rip, stain, or manufacturing flaw, contact Wayfair immediately. This is not a return under the sleep trial but a damage claim. They will typically send a replacement quickly and arrange for the damaged unit to be picked up at no cost to you.
You Missed the Pickup Appointment
If you miss the scheduled pickup, contact Wayfair right away to reschedule. Repeated missed pickups could result in cancellation of your return or fees, so communication is key.
The Refund is Taking Too Long
If it’s been more than 10 business days since pickup and you don’t see the refund, contact Wayfair with your return reference number. They can track the status and, if needed, initiate a trace with their finance department.
Comparing Wayfair’s Policy to Other Retailers
How does Wayfair stack up? Here’s a quick look:
- Wayfair: 100-night trial, 30-night minimum, usually free pickup after 30 days.
- Amazon (for mattresses sold by Amazon): Often a 100-night trial, but return policies can vary wildly by seller. Some require you to repack the mattress, which is very difficult.
- Mattress Firm: Typically a 120-night trial, but returns often involve a restocking fee (a percentage of the mattress price).
- Direct-to-Consumer Brands (Casper, Purple, etc.): Usually offer 100-night trials with free pickup and often donate or recycle the return. The process is usually very streamlined.
Wayfair’s policy is competitive, especially because they handle the heavy lifting of pickup. The lack of a standard restocking fee is a significant advantage over some traditional retailers.
FAQs About Wayfair Mattress Returns
Can I return a mattress after 100 nights?
No, the return window closes at the end of the 100-night sleep trial. After that, the mattress is yours unless there is a separate warranty issue like a manufacturing defect.
Do I need the original box to return my Wayfair mattress?
Absolutely not. You do not need to repack the mattress. The pickup team will handle it. Trying to fit a expanded mattress back into its box is nearly impossible, so this is a major benefit of Wayfair’s policy.
Are there any return fees for a Wayfair mattress?
You might face a return shipping fee if you initiate the return before the 30-night minimum try-out period. Returns after 30 nights are typically free, with Wayfair covering the pickup cost.
How long does a Wayfair mattress refund take?
Once the mattress is picked up, please allow 5 to 10 business days for the refund to be processed and appear in your account. The time can vary depending on your bank.
Can I exchange my Wayfair mattress for a different one?
Wayfair doesn’t do direct exchanges. You would return the current mattress for a refund and then place a separate order for the new mattress you want. This ensures you get a full new sleep trial.
What if my Wayfair mattress is too heavy to move?
This is a common concern. The professional pickup team Wayfair schedules is responsible for moving the mattress out of your home. You just need to clear the path and have it stripped of bedding.
Does the sleep trial apply to all mattresses on Wayfair?
Most, but not all. Always check the “Returns & Cancellations” section on the specific product page. Items marked “Final Sale,” some open-box items, and certain third-party seller items are not eligible for the 100-night trial.
Final Thoughts on Navigating the Policy
The Wayfair mattress return policy is designed to make buying a mattress online less stressful. The 100-night trial gives you a real chance to test the product. The key is to use a protector, be patient during the first 30 nights, and communicate clearly with customer service if you need to start a return. By understanding the steps and conditions upfront, you can shop knowing you have a clear path if the mattress isn’t the perfect fit for your sleep needs. Remember, always review the specific product listing for the most accurate and up-to-date policy information before you make your purchase.