If you’ve just bought a pair of Way of Wade shoes and they’re not quite right, understanding the Way of Wade return policy is your first step. This guide will walk you through everything you need to know to make a return or exchange smoothly, so you can get the perfect pair for your game.
Returns can be stressful, but they don’t have to be. We’ll break down the time limits, condition requirements, and step-by-step process. You’ll also learn about exceptions for custom items and international orders. Let’s get started.
Way of Wade Return Policy
The core Way of Wade return policy allows you to return unworn, undamaged items within 30 days of delivery for a refund to your original payment method. The items must be in their original packaging with all tags and accessories attached. This is a standard policy designed to be fair to both the customer and the company.
It’s important to act quickly. The 30-day window is strict, and it starts from the date the package was delivered to your address, not the date you placed the order. Always check your delivery confirmation email to mark your calendar.
What Items Are Eligible for Return?
Most standard products from Way of Wade are eligible. This includes basketball shoes, apparel like jerseys and shorts, and accessories. However, the condition is non-negotiable.
- Shoes: Must be unused, with no signs of wear on the outsole or insole. The original box must be in good condition, as it’s considered part of the product.
- Apparel: Must have all tags attached and be unwashed, with no stains or smells.
- All Items: Must include everything that came with them, such as extra laces, dust bags, or special packaging inserts.
What Items Are NOT Eligible for Return?
There are some clear exceptions to the policy. Knowing these upfront can save you a lot of hassle.
- Customized or Personalized Products: Any item that has been specially made or altered to your specifications cannot be returned. This is standard across the industry.
- Worn or Damaged Items: Shoes tried on outside or apparel that has been washed are automatically ineligible.
- Items Purchased on Final Sale: These are usually clearly marked during checkout. Always double-check before buying clearance items.
- Items Without Original Packaging: Returning shoes without their original box is typically not allowed.
The Difference Between Returns and Exchanges
Way of Wade handles returns and exchanges a bit differently. A return is for a full refund, while an exchange is for swapping an item for a different size or color.
- For a Refund: You follow the return process, and once your item is received and inspected, your money is returned.
- For a Size/Color Exchange: You often need to initiate a return for the original item and then place a new order for the correct item. It’s best to contact customer service directly to see if they can facilitate an exchange to speed things up, as inventory can change quickly.
Step-by-Step Return Process
Follow these steps carefully to ensure your return is processed without delays.
Step 1: Gather Your Information
You’ll need your order number and the email address used to place the order. This information is in your order confirmation email. Have it ready before you start.
Step 2: Initiate the Return Online
Go to the Way of Wade website and find the “Returns & Exchanges” section, usually in the footer or your account page. Log into your account, find the order, and select the item(s) you wish to return. You’ll need to select a reason for the return from a dropdown menu.
Step 3: Get Your Authorization and Label
After submitting your request, Way of Wade will typically issue a Return Merchandise Authorization (RMA) number and a prepaid return shipping label. You must use this label. Writing the RMA number on the outside of the box is a good idea, but always follow the specific instructions provided in the email.
Step 4: Repackage the Item Securely
Place the item in its original packaging, with all tags and accessories. Then, place that box inside a plain shipping box for protection. Attach the provided label securely over any old labels. Take a photo of the package with the label visible for your records—this can be crucial if the package gets lost.
Step 5: Ship the Package
Drop off the package at the designated carrier (like UPS or DHL). Get a drop-off receipt as proof of shipment. Don’t just leave it in a mailbox; ensure it’s scanned into the carrier’s system.
Step 6: Track and Wait for Processing
Use the tracking number on your return label to monitor the package. Once it arrives at the Way of Wade warehouse, inspection can take 5-10 business days. You will recieve an email notification when your refund is issued. The refund itself may then take another 3-10 business days to appear on your bank or card statement.
International Return Considerations
If you ordered from outside the brand’s main shipping country, returns become more complex. Often, you are responsible for the cost of international return shipping, which can be expensive. You may also be responsible for any import duties or taxes, which are typically not refundable. Always contact customer service before sending an international return to understand the full cost and process. Sometimes, they offer solutions like regional return centers.
Warranty and Defective Products
The standard return policy is for change-of-mind returns. If you receive a defective product—like a shoe with a manufacturing flaw—you should contact customer service immediately. They will guide you through a separate warranty claim process. This usually requires photos or video of the defect. Warranty claims may have a different timeline, often longer than 30 days, but you must report the issue as soon as you notice it.
How to Handle a Defective Item
- Do not wear the item if you suspect a defect.
- Take clear, well-lit photos and a video showing the problem from multiple angles.
- Contact Way of Wade support via email, including your order number and the evidence.
- They will review the case and usually provide a prepaid label for you to send the item back for inspection. If confirmed defective, they will offer a replacement or refund.
Tips for a Smooth Return Experience
A little preparation goes a long way in making sure your return is approved quickly.
- Inspect Immediately: When your package arrives, open it right away and inspect the items. Don’t let the 30-day window slip by.
- Try on Indoors: If trying on shoes, do so on a clean, carpeted surface to avoid marking the outsoles.
- Keep All Packaging: Until you’re sure you’re keeping an item, store the box and all inserts safely.
- Read the Fine Print: Always review the return policy at the time of purchase, as policies can be updated.
- Be Polite with Customer Service: If you need to contact support, being clear and courteous will always get you better help.
Frequently Asked Questions (FAQ)
How long does a Way of Wade refund take?
After the warehouse receives and inspects your return, it takes about 5-10 business days to process the refund. The actual time for the money to show back in your account depends on your bank, often adding another 3-10 business days. So, in total, expect 2-4 weeks from the day you ship it.
Can I return Way of Wade shoes I wore once?
No. The policy clearly states items must be unworn. Even light wear on the outsole or insole will likely result in your return being rejected and the shoes sent back to you. They have to be in resellable condition.
What if I lost my original shoe box?
Unfortunately, the original box is usually required. Returning shoes without it may lead to a rejected return or a partial refund to cover the loss of packaging. It’s a key part of the product for resale.
Does Way of Wade offer free return shipping?
For standard returns within the policy, they often provide a prepaid label. However, for international returns or exchanges due to customer error (like ordering the wrong size), you might have to pay the return shipping costs. Always check the instructions in your return authorization email.
Can I exchange my shoes for a different color?
The most reliable method is to process a return for a refund and then place a new order for the color you want. This ensures you secure the new item before inventory sells out. You can ask customer service if a direct swap is possible, but it’s less common.
What is Way of Wade’s policy on worn returns?
They do not accept worn returns for refunds. The only exception would be under a warranty claim for a manufacturing defect that appeared after wearing, but this is assessed on a case-by-case basis and is not part of the standard 30-day return window.
What to Do If Your Return is Denied
If Way of Wade denies your return, they will usually send an email explaining why. Common reasons include the item being worn, missing tags, or being outside the 30-day window. First, review their reason against the policy. If you believe it’s a mistake (for example, you have proof you shipped within the window), reply to their email politely with your evidence, like your drop-off receipt. If that doesn’t resolve it, you may need to escalate the issue. For purchases made with a credit card, you can contact your card issuer to inquire about a chargeback, but this should be a last resort as it can affect your relationship with the retailer.
Understanding the Way of Wade return policy gives you confidence when shopping. By following the guidelines on condition, timing, and process, you can ensure a positive outcome. Remember to act fast, keep everything original, and document your steps. This way, you can focus on finding the perfect performance gear for your needs without worry.