If you’re thinking about trying a pair of minimalist shoes, understanding the Vivobarefoot return policy is a smart first step. It gives you the confidence to order, knowing you have options if the fit isn’t quite right. This guide will walk you through everything you need to know, from time limits to condition requirements, so you can shop without worry.
We’ll cover the standard return window, how to start a return, and what happens with international orders. You’ll also learn about exceptions for final sale items and how refunds are processed. By the end, you’ll be an expert on making returns and exchanges with Vivobarefoot.
Vivobarefoot Return Policy
The core Vivobarefoot return policy is designed to be straightforward. You have 100 days from the date you receive your order to send items back for a refund or exchange. This is a generous window, much longer than many other footwear companies, and it reflects their commitment to letting you truly test the shoes.
It’s important to note that the items must be in resalable condition. This means they should be unworn, unwashed, and have all original tags and packaging. Think of it as needing to be in a state that another customer would be happy to receive as new.
What Does “Resalable Condition” Actually Mean?
This is the most crucial part of any return. To be accepted, your returned Vivobarefoot shoes or gear must meet these conditions:
- Unworn: No signs of wear on the soles, uppers, or insoles. Don’t wear them outside for a trial run.
- Original State: All tags must be attached and intact. This includes any hangtags or labels.
- Clean & Dry: The items must be free from dirt, stains, or odors. If you tried them on indoors, ensure the footbed is clean.
- Original Packaging: Return the shoes in the original shoebox, and if possible, the outer shipping box. The shoebox is considered part of the product.
How to Initiate a Return Step-by-Step
Starting your return is an online process. Here’s exactly what to do:
- Go to the Vivobarefoot website and find the “Returns & Exchanges” page. It’s usually in the website footer.
- Click on the link to start your return. You’ll need your order number and the email address used to place the order.
- Select the items from your order that you wish to return or exchange.
- Choose your reason for return (e.g., size, fit, style) and select whether you want a refund or an exchange for a different size/color.
- The system will generate a return authorization and a prepaid shipping label for you to print. In some regions, you might recieve a QR code to show at a drop-off point instead.
- Pack the items securely in their original box, attach the label, and drop them off at the designated carrier location.
Tracking Your Return and Refund
Once you’ve dropped off the package, you can use the tracking number on your label to follow its journey back to the warehouse. The refund process begins after the return is received and inspected. This inspection is to verify the condition, so it can take a few business days after arrival.
Refunds are typically issued to the original payment method. The time it takes for the money to appear in your account depends on your bank or card issuer, but Vivobarefoot usually processes it within 10 business days of approval. You will get a confirmation email once the refund is issued.
Exchanges for a Different Size or Color
If you need a different size, the exchange process is just as simple. During the online return initiation, simply select “Exchange” and choose the new size or color you prefer. It’s important to check real-time stock on the website first, to ensure your desired size is available.
Vivobarefoot will often ship the new item to you once the return is on its way, which speeds things up. However, they may wait until the original item is received and checked. If the exchange item is a different price, you will either be refunded the difference or charged the extra amount.
Important Exceptions and Special Cases
While the 100-day policy is broad, there are some key exceptions you should be aware of. Not every product qualifies for a full return.
Final Sale and Outlet Items
Items purchased from the “Outlet” or “Sale” sections, or those marked as “Final Sale,” are typically not eligible for return or refund. This is a standard practice for discounted goods. Always double-check the product description before buying sale items to confirm they are final.
Worn or Damaged Items
Shoes that show clear signs of wear, have damaged soles, or are missing tags will likely be rejected. The return team is checking for this. If your return is rejected due to condition, they will usually ship the items back to you at your cost, so it’s best to be careful upfront.
Personalized or Customized Products
Any product that has been customized or personalized for you cannot be returned. This makes sense, as these items are made specifically to your order and cannot be resold to another customer.
International Returns and Regional Differences
Vivobarefoot serves many countries, and the return process can vary slightly depending on your location. The core 100-day policy often applies, but logistics differ.
Returns Within the European Union and UK
For customers in the EU and UK, the process is very smooth. You usually get a prepaid return label, and consumer protection laws provide strong return rights. Be mindful of any Brexit-related changes if shipping between the UK and EU, but Vivobarefoot manages these customs details for returns.
Returns to the USA and Other Regions
Customers in the United States, Canada, Australia, and other regions also use the online portal to generate a return. You are often responsible for the cost of return shipping unless the return is due to a fault or error on Vivobarefoot’s part (like sending the wrong item). Always keep your proof of postage receipt until the return is fully processed.
Customs duties and taxes are handled differently on international returns. Generally, Vivobarefoot will refund the product cost, but you may need to contact your local customs authority to reclaim any import duties you paid. They can’t refund charges they didn’t collect.
What to Do If Something Is Faulty
The return policy covers change-of-mind returns. But what if your shoes arrive with a manufacturing defect, or a seam comes apart after light use? That’s covered under their warranty.
Vivobarefoot’s Warranty Coverage
Vivobarefoot offers a warranty against material and workmanship defects, usually for a period of one year from purchase. This is separate from the 100-day return window. If you believe you have a faulty product, you should contact their customer service team directly instead of using the standard returns portal.
You’ll likely need to provide photos or a video of the defect. If the claim is approved, they will arrange a repair, replacement, or refund. This process is for genuine faults, not for damage caused by normal wear and tear or accidental misuse.
Tips for a Smooth Return Experience
Following a few simple tips can make sure your return is processed quickly and without any hickups.
- Try Indoors: When your shoes arrive, try them on on a clean, indoor surface to check the fit without marking the soles.
- Keep Everything: Don’t throw away the shoebox, tags, or any packaging until you’re sure you’re keeping the item.
- Act Within the Window: Mark the 100-day deadline in your calendar. While it’s generous, it will pass.
- Use the Correct Portal: Always start through the official website returns page to get the proper authorization and label.
- Get Proof of Postage: When you drop off the package, get a receipt from the carrier. This is your proof if the return gets lost in transit.
Frequently Asked Questions (FAQ)
How long does a Vivobarefoot refund take?
After they receive and approve your return, it takes about 10 business days for them to process the refund. The time it then takes to show in your account depends on your bank, often adding 3-5 more business days.
Can I return Vivobarefoot shoes if I’ve worn them?
No, for a standard change-of-mind return, shoes must be unworn and in resalable condition. Wearing them outdoors will void the return option. The warranty covers defects even after wear.
Are Vivobarefoot returns free?
In many regions, like the UK and EU, they provide a prepaid return label. For international returns, like from the USA, the customer usually pays the return shipping cost unless the return is due to a company error.
What is the return policy for Vivobarefoot outlet items?
Items bought from the Outlet or final sale are normally non-returnable and non-refundable. This should be clearly stated on the product page at the time of purchase.
Can I exchange my Vivobarefoot for a different model?
The standard exchange is for a different size or color of the same model. For a different model, you would typically need to process a return for a refund and then place a new order for the model you want.
How do I start a Vivobarefoot return?
Use the “Returns & Exchanges” page on their official website. Enter your order details, select the items, choose your reason, and follow the instructions to print your label.
Making the Most of Your Purchase
Understanding the Vivobarefoot return policy removes the risk from trying a new type of footwear. Their 100-day trial period is one of the best in the business, giving you ample time to ensure you’re happy with your purchase. Remember, the key to a successful return is keeping the items in new condition, with all packaging.
If you’re transitioning to minimalist shoes, take it slow. Use the trial period to wear them for short periods indoors, gradually letting your feet adjust. This way, you can truly assess comfort and fit without compromising your ability to return them. With this knowledge, you can shop Vivobarefoot’s range with confidence, knowing the exact steps to take if you need to send something back.