If you’ve ever shopped online, you know a good return policy is key. Understanding the Victoria Secret return policy online can save you time and ensure you’re happy with your purchase.
It’s pretty straightforward, but there are some details you should know. This guide will walk you through everything, from time limits to condition requirements. We’ll make sure you have all the info you need for a smooth return or exchange.
Victoria Secret Return Policy Online
The core Victoria Secret return policy online gives you 90 days to send items back. This applies to most purchases made on victoriassecret.com or the mobile app. Items must be unworn, unwashed, and have all original tags attached for a full refund.
You have a few options for how to return your items. You can use a prepaid shipping label, return in-store, or use a drop-off location. The method you choose can affect how quickly your refund is processed.
What Items Are Eligible for Return?
Most items from Victoria’s Secret and PINK are eligible. This includes bras, panties, lingerie, sleepwear, activewear, and beauty products. However, there are some important exceptions to keep in mind.
- Face masks, final sale items, and opened beauty products cannot be returned.
- Swimwear must have the hygienic liner intact and all tags attached.
- Gift cards and e-gift cards are also non-returnable.
- Personalized items or those marked “Final Sale” at checkout are yours for good.
Condition Requirements for Returns
The condition of your item is crucial for a successful return. The general rule is that it must be in new, resalable condition. This means no signs of wear, perfume, or deodorant.
- All original tags and labels must be securely attached.
- Items should be returned in their original packaging if possible, especially for beauty.
- For bras and lingerie, the protective pads or inserts should still be in place.
- If you used a gift bag or box, you don’t need to return those.
Timeframe: How Long Do You Have?
You have a generous 90 days from the date your order shipped to initiate a return. This is clearly noted on the packing slip that comes with your order. It’s a good idea to start the process well before the deadline to avoid any issues.
If you’re returning a gift, you have 90 days from the date it was shipped to the original recipient. You’ll need the gift receipt or order number to process the return. The refund will go back to the original form of payment used by the gift-giver.
What About Holiday Returns?
Victoria’s Secret often extends its return window for purchases made during the holiday season. For example, items bought in November and December might have a return deadline in late January. Always check the current policy on their website during the holidays, as dates can change each year.
Step-by-Step Guide to Returning Online
Returning an online order is simple if you follow these steps. You’ll need your order number and the email address used for the purchase.
- Go to the Victoria’s Secret Returns page on their website.
- Enter your order number and email address to find your purchase.
- Select the item(s) you wish to return and state your reason.
- Choose your return method: mail with a prepaid label or in-store.
- If mailing, print the label and packing slip. Package the items securely.
- Attach the label and drop the package at a designated carrier (like UPS).
- Keep your tracking number! This is your proof of return.
Return Methods Explained
You have a couple of convenient choices for sending your items back. Each has its own pros and cons regarding cost and speed.
Using the Prepaid Shipping Label
This is the most common method for online returns. Victoria’s Secret provides a prepaid UPS label. You just need to pack the items and drop the box at a UPS location. A $7.99 return shipping fee is deducted from your refund for this service. Some exceptions apply, like returns due to their error.
Returning In-Store
This is often the fastest way to get your refund. You can bring your online purchase to any Victoria’s Secret or PINK store in the U.S. or Canada. Bring the items, the original packing slip, and your ID. Your refund is usually processed on the spot, and you avoid the shipping fee. The staff can also help you with an exchange right there.
Using a Drop-Off Location
Some retailers, like select CVS or Michaels stores, offer UPS drop-off services. You can use the prepaid label and leave your package there. It’s a handy option if a UPS store isn’t nearby. Remember to get a receipt from the drop-off point for your records.
Understanding Refunds and Exchanges
Knowing how and when you’ll get your money back is important. The timeline depends heavily on the return method you choose.
Refund Timelines
- In-Store Returns: Refund is typically issued immediately to your original payment method. It may take 3-5 business days to appear on your bank or card statement.
- Mail-In Returns: Once the return is received at their warehouse, allow 10-14 business days for processing. The refund will then be issued, and it may take additional days for your bank to post it.
You will recieve an email confirmation once your return is processed. If you don’t get this email within two weeks of the carrier confirming delivery, you should contact customer service.
How Exchanges Work
For a different size or color, an exchange is your best bet. The fastest way is to do a return in-store and immediately purchase the new item. For online exchanges, you usually need to process a return and then place a new order. This is because they don’t hold inventory for pending exchanges.
If you need the new item quickly, placing a new order right away is often recommended. You can then return the original item separately. This ensures you get the size or color before it sells out.
Special Circumstances and Exceptions
Not every situation fits the standard policy. Here’s what you need to know about gifts, lost items, and problems.
Returning a Gift
If you received a Victoria’s Secret item as a gift, you can return it with the gift receipt. The refund will go onto a merchandise credit card for you to use. Without a gift receipt, you may be offered an exchange or merchandise credit at the current selling price.
Lost Returns and Disputes
Always use a tracking service when mailing a return. If your return gets lost in transit, the tracking information is your only proof. Victoria’s Secret is not responsible for returns lost without tracking. If there’s a dispute about the condition of an item, their returns team will inspect it and contact you.
Damaged or Incorrect Items
If your order arrives damaged or you recieved the wrong item, contact customer service immediately. They will usually provide a prepaid return label at no cost to you and expedite a replacement or refund. It’s helpful to have photos of the damaged item or the incorrect product you received.
Tips for a Smooth Return Experience
- Keep the original packaging and tags on the item until you’re sure you’re keeping it.
- Take a photo of the items and the packing slip before you send them back.
- Initiate your return online to get the proper label and return authorization.
- Check holiday return deadlines carefully, as they are often extended.
- For faster refunds, choose the in-store return option whenever possible.
Frequently Asked Questions (FAQ)
Can I return Victoria’s Secret online purchases in store?
Yes, you absolutely can. This is often the quickest method. Just bring the items, the packing slip, and your ID to any U.S. or Canada store.
How long does it take to get a refund from Victoria’s Secret?
For in-store returns, it’s almost instant. For mail-in returns, allow 10-14 business days after they receive the package for the refund to be issued, plus bank processing time.
Is there a Victoria’s Secret return fee?
Yes, a $7.99 shipping fee is deducted from your refund if you use the prepaid mail-in label. Returns in-store or due to a company error do not have this fee.
What is the return policy for Victoria’s Secret beauty products?
Beauty products can be returned within 90 days if they are unopened and unused. Once a fragrance, lotion, or makeup item is opened, it cannot be returned for health and safety reasons.
Can I return swimwear to Victoria’s Secret?
Yes, but it must have the hygienic liner intact and all original tags attached. It must also be in perfectly new condition, just like lingerie.
What if I lost my receipt for a Victoria’s Secret return?
If you made the purchase online, you can look up the order with your email. For in-store purchases without a receipt, you may be offered an exchange or merchandise credit at the current price.
Does Victoria’s Secret accept returns after 90 days?
The standard policy is 90 days. Returns after that period are typically not accepted for a refund. You might be offered a merchandise credit, but this is at the discretion of store management.
Final Thoughts on the Policy
The Victoria Secret return policy online is designed to be customer-friendly. The 90-day window gives you plenty of time to decide on your items. By following the condition guidelines and choosing your return method wisely, you can ensure a hassle-free experience.
Remember to always keep your packing slip and use tracking for mailed returns. When in doubt, the in-store option is your most reliable and fastest path to a refund or exchange. With this knowledge, you can shop with confidence, knowing the return process is clear and manageable.