Untuckit Return Policy

If you’ve ever bought a shirt online that just didn’t fit right, you know how important a good return policy is. Understanding the Untuckit return policy before you buy can save you time and ensure you get the perfect fit. This guide breaks down everything you need to know, from time limits to condition requirements, so you can shop with total confidence.

We’ll cover the step-by-step process for both returns and exchanges. You’ll learn about refund methods, how to handle international orders, and what to do with gift purchases. Our goal is to make the entire process clear and straightforward for you.

The core Untuckit return policy is designed to be customer-friendly. It allows you to send back items you’re not satisfied with within a specific window. Most items are covered, but there are some important conditions to keep in mind to ensure your return is accepted without any issues.

First and foremost, the item must be in like-new condition. This means it hasn’t been worn, washed, or altered in any way. All original tags should still be attached. The policy applies to purchases made both online and in their retail stores, though the process differs slightly.

Key Timeframes for Returns

You have 45 days from the date your order was delivered to initiate a return. This is a fairly generous window compared to many other retailers. It gives you plenty of time to try on your items and decide if they’re right for you.

To start the process, you need to visit the returns portal on the Untuckit website. You’ll need your order number and the email address used for the purchase. The system will guide you through creating a return label and instructions.

Condition of Items

This is the most critical part. Untuckit will only accept returns for items that are:

Unworn and unwashed.
Free of any stains, odors, or damage.
With all original tags still attached securely.
In the original packaging if possible.

Items that show any signs of wear or use will be sent back to you, and a refund will not be issued. It’s a good idea to try items on carefully over a soft surface to avoid any accidents.

Exclusions and Final Sale Items

Not everything can be returned. Be aware of these exceptions:

Final Sale Items: These are clearly marked during checkout and cannot be returned or exchanged. This often includes heavily discounted or clearance merchandise.
Personalized Items: Any product that has been monogrammed or otherwise customized for you is final sale.
Gift Cards: As with most companies, gift cards are non-returnable.

Always double-check your cart before completing your purchase to see if any items are marked as final sale. It’s easy to miss this small but important detail.

Return Shipping Costs

For returns within the United States, Untuckit provides a prepaid return shipping label. The cost of this label is deducted from your refund. As of now, the fee is $7.50. This is a flat rate, so you can return multiple items from the same order using one label for the same fee.

If you are returning an item due to a mistake on Untuckit’s part (like a wrong item sent), you should contact customer service. They will often provide a free return label in such cases.

Step-by-Step Return Process

Following the correct steps ensures your return is processed quickly. Here is a simple numbered guide:

Go to the Returns Portal: Visit the Untuckit website and find the “Returns & Exchanges” link, usually in the footer.
Enter Your Details: Provide your order number and email address to access your order.
Select Items: Choose which items from your order you wish to return and state your reason.
Choose Refund Method: Select if you want a refund to your original payment method or store credit.
Print Your Label: Download and print the prepaid return shipping label that is generated.
Pack Your Box: Securely pack the items in a box, attach the label, and remove any old shipping labels.
Ship It: Drop the package off at a USPS location or schedule a pickup.
Track Your Return: Use the tracking number on your label to monitor the package’s progress.

Once Untuckit receives and inspects your return, they will process your refund. This usually happens within a few business days.

In-Store Returns

You can also return online purchases at any Untuckit retail store. This is often the fastest way to get your refund. Simply bring the items with all tags attached and your order confirmation email. The store associate will handle the transaction for you. Note that final sale items purchased online remain final sale and cannot be returned in-store either.

Exchange Policy and How It Works

If you need a different size or color, an exchange is a great option. The process is very similar to a return.

You initiate the exchange through the same online returns portal. Instead of selecting “refund,” you choose “exchange.” You’ll then select the new size or color you want. Untuckit will ship the new item to you once the return is initiated, but they may place a temporary authorization hold on your card for the new item until the return is received.

Exchanges are subject to the same 45-day window and condition requirements. Also, if the new item costs more, you’ll need to pay the difference. If it costs less, you’ll receive a refund for the difference.

Quick Tips for a Smooth Exchange

Check real-time stock on the website before requesting an exchange to ensure your desired size/color is available.
Exchanges may take longer than a simple refund because it involves two shipments.
For the fastest result, consider doing a return for refund and then placing a brand new order.

Understanding Refunds and Store Credit

Knowing how and when you’ll get your money back is key.

Refund to Original Payment

This is the standard option. Once your return is approved, Untuckit will issue the refund to your original payment method (credit card, PayPal, etc.). The refund amount will be for the item’s price, minus the $7.50 return shipping fee. Please allow 5-10 business days for the refund to appear on your account after it’s processed, as bank times vary.

Store Credit Option

You can also opt for store credit, which is issued as an Untuckit e-gift card. The advantage here is that store credit is often issued slightly faster, and sometimes the return shipping fee is waived as an incentive. This credit never expires, which is a nice benefit if you plan to shop with them again.

International Return Policy

For customers outside the United States, the return process has some differences. The 45-day window still applies, but you are responsible for the cost of international return shipping. Untuckit does not provide prepaid labels for international returns.

You must also ensure the package is properly filled out with a customs declaration form stating the contents are a “return of goods” to avoid duties and taxes. Refunds for international returns are issued to the original payment method, minus any original shipping charges which are typically non-refundable.

Gift Returns and Exchanges

Returning a gift is simple, even if you don’t have the original order number. The person who received the gift can use the online gift return portal. You’ll need the gift receipt number found on the packing slip. Without a gift receipt, returns can only be made for store credit at the item’s current selling price.

Gift returns follow all the same condition rules and time limits. The refund from a gift return, if a receipt is provided, will typically go back to the original purchaser’s payment method in the form of an Untuckit gift card.

What to Do If Something Is Wrong

If you receive a damaged, defective, or incorrect item, don’t use the standard return process. Contact Untuckit Customer Service immediately at 1-888-509-7999 or via email. They will provide specific instructions and a prepaid return label at no cost to you. In these cases, you should not be charged a return shipping fee, and they will expedite the replacement or refund.

Keeping Track of Your Return

Always keep your return tracking number until you see the refund hit your account. This is your proof of shipment if any questions arise. The Untuckit returns portal also usually updates with a status like “Received” or “Processed.”

Tips for Shopping Smart at Untuckit

A little knowledge can prevent the need for a return altogether.

Use the Size Guide: Untuckit provides detailed size guides for every product. Measure yourself and compare to their charts, as their fits can be specific.
Read Fabric Care: Understanding how a fabric will feel and drape can help you choose the right shirt.
Check Reviews: Customer photos and reviews often give the best real-world insight into fit and color.
Consider In-Store Try-On: If you live near a store, trying on a few styles to find your perfect size can be invaluable for future online orders.

Frequently Asked Questions (FAQ)

How long does it take to get a refund from Untuckit?

After they receive your return, it takes about 3-5 business days to process. The refund then takes 5-10 business days to show on your credit card statement, depending on your bank.

Can I return an item after 45 days?

The 45-day return window is firm. Returns initiated after 45 days will likely be rejected and sent back to you. It’s important to act within the timeframe.

Does Untuckit offer free returns?

No, Untuckit deducts a $7.50 return shipping fee from your refund for domestic returns. International customers pay their own return shipping costs.

What is Untuckit’s exchange policy?

Exchanges are handled through the online portal within 45 days. You can request a different size or color, subject to availability. The same condition rules apply.

Can I return a washed shirt?

No. Any item that has been washed, worn, or has the tags removed is not eligible for return. The item must be in its original, new condition.

Where is my Untuckit return?

Use the tracking number from your return label to track the package with USPS. The returns portal on Untuckit’s website will also update once the package is scanned at their warehouse.

What if my return is lost?

If the tracking shows your return was delivered but Untuckit hasn’t processed it, contact their customer service with your tracking number. It’s your responsibility to get the package to them, so ensuring you get a drop-off receipt is a good idea.

By understanding the Untuckit return policy details, you can shop knowing exactly what to expect. Remember the 45-day window, keep items in new condition, and use the provided labels. Following these guidelines will make any return or exchange a simple, stress-free process, letting you focus on finding the perfect shirt for your style.