Under Armour Return Policy

If you’ve bought something from Under Armour that isn’t quite right, understanding the Under Armour return policy is your first step to making it right. This guide breaks down everything you need to know to send items back smoothly and get your refund or exchange.

We’ll cover the time limits, condition rules, and step-by-step instructions for both online and in-store returns. Whether you have shoes, apparel, or equipment, you’ll find the clear answers here.

The core of the Under Armour return policy is straightforward. You have 60 days from the date your order shipped to initiate a return for a refund to your original payment method. For exchanges or if you used a gift card, you typically have up to 1 year.

Items must be in new, unworn, and unwashed condition with all original tags and packaging. This is standard for most athletic wear retailers and ensures the product can be resold.

Key Timeframes for Returns

Refunds: 60 days from shipment date.
Exchanges & Gift Card Refunds: 1 year from shipment date.
Final Sale Items: These cannot be returned unless defective. This often includes clearance items, personalized products, and face masks.

Condition Requirements

Your item must look like it just came off the shelf. Here’s what that means:

Original tags are attached and not removed.
It has not been worn, washed, or altered in any way.
All original packaging, like shoe boxes or special bags, is included and in good shape.
Footwear should show no signs of wear on the sole or upper.

How to Return an Under Armour Online Order

Returning something you bought on UnderArmour.com is a process handled through their website. You can’t just pack it up and mail it without first creating a return authorization.

Step-by-Step Online Return Process

Start Your Return Online: Go to the Under Armour Returns page. You’ll need your order number and the email address used for the purchase.
Select Items & Reason: Choose the items from your order you wish to return and select a reason for the return from the dropdown menu.
Choose Refund or Exchange: Decide if you want your money back or a different size/color. Note that exchanges are subject to availability.
Print Your Label: Under Armour will provide a prepaid return shipping label. You must print this. Some locations, like UPS Stores, can often print it for you with a QR code.
Pack and Ship: Securely pack the item with its tags and packaging. Attach the label to the box and drop it at a UPS location. Get a receipt for your records!

What About Return Shipping Fees?

Standard returns are free within the 60-day window. Under Armour provides the prepaid label. However, for returns initiated after 60 days (but within the 1-year window for exchanges), a $7.99 shipping fee may be deducted from your refund or charged.

Returning Items to an Under Armour Store

Going to a store is often the fastest way to get your refund. You can walk out with a new size or have the money back on your card much quicker.

In-Store Return Requirements

Bring the item in its original condition with tags and packaging.
Have your proof of purchase. This is usually the packing slip, email confirmation, or the credit card you used.
Note that you can return online purchases to a brand House of Sport or UA Brand House store. Not all third-party retail stores that sell Under Armour will accept returns for online orders, so it’s best to check first.

The store associate will process your return. If you did an exchange, you can take your new item home right away. For refunds, it usually takes a few days for the bank to post it, depending on their processing time.

Special Cases and Exceptions

Not every product follows the exact same rules. Here are some important exceptions to keep in mind.

Returns for Defective or Wrong Items

If you recieve a faulty product or the wrong item was sent, contact Under Armour Customer Service immediately. They will cover all shipping costs and often expedite the replacement. You have a strong case for a return or exchange here, even if the normal window has passed.

International Returns

If you ordered from a country-specific Under Armour site (like UA.ca in Canada), you generally must return it within that country. International return shipping is usually not prepaid, meaning you’ll likely have to pay to send it back. Always check the policy on the website you ordered from.

Final Sale Items

As mentioned, final sale items are non-returnable. This is clearly marked at the time of purchase. Always double-check your cart before checkout to see if any items are tagged as “Final Sale.”

Understanding Refunds and Processing Times

Once your return is on its way, the waiting game begins. Here’s what to expect for your money to come back.

How Long Do Refunds Take?

The timeline has two parts: Under Armour’s processing and your bank’s processing.

Under Armour Processing: Once the return package is scanned by UPS and arrives at their warehouse, it takes about 5-10 business days for them to inspect and process the refund.
Bank Processing: After Under Armour issues the refund, it can take an additional 3-10 business days for it to appear on your credit card or bank statement. PayPal refunds may be a bit faster.

So in total, don’t be surprised if it takes up to three weeks from the day you drop off the package to see the funds. Always keep your return tracking number to follow along.

What If My Refund is Incorrect?

If the refund amount looks wrong, first check if a restocking or shipping fee was applied (possible for late returns). If it still seems incorrect, contact customer service with your order and return tracking numbers ready. They can look into the specific transaction.

Tips for a Smooth Under Armour Return Experience

Act Quickly: Don’t let the 60-day window slip by. Try on gear and test equipment soon after it arrives.
Keep Packaging: Don’t throw away shoe boxes or tags until your sure your keeping the item.
Use Prepaid Label: Always use the official return label from Under Armour to ensure the package is tracked and routed correctly.
Get a Drop-Off Receipt: That receipt from UPS is your proof that you shipped the return on time and is invaluable if the package gets lost.
Check for Promotions: Sometimes, return policies are extended during the holiday season. Look for announcements around November and December.

Under Armour Warranty Information

It’s important to distinguish a return from a warranty claim. The return policy covers change-of-mind purchases. Under Armour’s warranty covers defects in materials or workmanship under normal use.

If your shoes fall apart after 4 months of regular use, that’s a potential warranty issue, not a return. You would need to contact customer service and they will guide you through a separate claim process, which may involve providing photos and proof of purchase.

Frequently Asked Questions (FAQ)

Can I return Under Armour without a receipt?

For in-store returns, a receipt or proof of purchase is strongly preferred. Without it, the store may offer store credit at the current selling price, which could be lower than what you paid. For online returns, you absolutely need your order number.

What is Under Armour’s exchange policy?

The exchange policy follows the same condition rules as returns. You can request an exchange for size or color within 1 year. It’s handled through the same online return portal or in-store. Remember, exchange availability depends on current stock.

How strict is the 60-day return window?

It is generally strict for full refunds. The system will often automatically enforce the 60-day limit for online return authorizations. After 60 days, your options shift to exchange or gift card refund within the 1-year window, possibly with a fee.

Does Under Armour accept returns on worn shoes?

No, not if they are visibly worn. Shoes must have no dirt, scuffs, or wear on the soles. They want to be able to resell them as new. An exception would be if you wore them indoors once and discovered a manufacturing defect.

Can I return items bought from other stores?

No. Items purchased from other retailers like Dick’s Sporting Goods, Academy, or Amazon must be returned to that original store, following their specific return policy. Under Armour only handles returns for purchases made directly from them.

What if my return gets lost in the mail?

This is why the drop-off receipt is crucial. With the receipt, you can show you shipped it and when. Contact Under Armour customer service with that proof, and they can usually help initiate a trace with the carrier or resolve the issue.

Is there a restocking fee?

Under Armour does not typically charge a restocking fee for standard returns within 60 days. The potential fee is a $7.99 shipping fee for returns processed after 60 days but within the 1-year period.

Navigating the Under Armour return policy is simple when you know the rules. By following the condition guidelines, using the prepaid labels, and acting within the timeframes, you can ensure a stress-free experience. Always double-check your items when they arrive and keep that packaging handy until your sure your satisfied. With this knowledge, you can shop Under Armour with confidence.