Ulta’s Return Policy

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Understanding Ulta’s return policy can save you time and money. Whether you bought the wrong shade of foundation or a skincare product didn’t work for you, knowing the rules is key. This guide breaks down everything you need to know in simple terms. We’ll cover time limits, receipt requirements, and how to return both online and in-store purchases. Let’s get started.

Ulta’s Return Policy

Ulta Beauty has a generally customer-friendly return policy. It’s designed to be straightforward, but there are important details you should be aware of. The main thing to remember is that most items can be returned within 60 days of purchase. This gives you a reasonable window to test products and make sure you’re happy with them.

You’ll need your original receipt or the credit card used for the purchase. If you don’t have either, don’t panic just yet. Ulta can often look up your purchase if you’re a member of their free Ultamate Rewards program. This is one of the biggest benefits of signing up for their loyalty program.

The 60-Day Return Window

The core of the policy is the 60-day return period. This applies to most items purchased from Ulta Beauty, either online or in physical stores. The count starts from the day you bought the item. It’s a good idea to mark your calendar if you think you might need to make a return.

  • Returns within 60 days with a receipt or account lookup: You will get a full refund to your original payment method.
  • Returns after 60 days: These are typically handled as an exchange or merchandise credit, subject to manager approval. The value is based on the current selling price.

What You Need for a Smooth Return

To make your return process quick and easy, gather a few things before you head to the store or mail your package. Having the right items ready will prevent any delays or issues.

  • The item in its original packaging, if possible.
  • The original receipt, packing slip (for online orders), or the credit/debit card used for purchase.
  • A government-issued photo ID for returns without a receipt.
  • Your Ultamate Rewards account phone number or email, if you used it during the purchase.

Condition of Returned Items

Ulta expects returned items to be in gently used or new condition. For health and safety reasons, certain products have stricter rules. It’s always best to return an item as soon as you realize it’s not for you. Don’t use more than a small amount if you plan to return it.

How to Return an Online Purchase

Returning something you bought on Ulta.com is simple. You have two main options: returning by mail or returning in-store. The in-store option is often faster for getting your refund.

Option 1: Return by Mail

  1. Log into your Ulta.com account and go to “My Orders.”
  2. Select the item(s) you wish to return and follow the prompts to generate a return label.
  3. Pack the items securely in a box, include the return authorization slip, and attach the label.
  4. Drop the package off at a USPS location. You can track the return in your account.
  5. Refunds are processed once the return is received at the warehouse, usually within 10-14 business days.

Option 2: Return In-Store

This is the fastest way. Just bring the item, its original packaging, and your packing slip or receipt to any Ulta Beauty store. An associate will process the return right at the register. Your refund will go back to your original payment method much quicker than a mail return.

How to Return an In-Store Purchase

If you bought something at a physical Ulta store, you should return it to a store. Bring the item, the original receipt, and the form of payment you used. The store associate will handle the transaction. If you don’t have the receipt, they can try to look it up using your Ultamate Rewards account or the card you used.

Special Considerations and Exceptions

Not every product follows the exact same rules. Some items have specific restrictions due to their nature. It’s important to check these before you buy, especially for high-ticket items.

Fragrance Returns

You can return fragrances, but they must be sealed for health and safety reasons. Once a fragrance bottle is opened, it generally cannot be returned. This is a standard policy across most retailers that sell perfume.

Electronics and Tools

Hair dryers, flat irons, curling wands, and other electronic styling tools can be returned within 60 days. They must be in like-new condition with all original parts, manuals, and packaging. For sanitary reasons, attachments that contact the skin or hair (like curling iron barrels) must be unused.

Skincare and Makeup

These are typically returnable even if used, as long as a significant amount of the product remains. This allows you to truly test a foundation’s wear or a moisturizer’s effect. However, it’s considerate to only return if you’ve given it a fair try and it didn’t work out.

What About Final Sale Items?

Some items are marked as “Final Sale” or “Non-Returnable.” This is common during clearance sales or for certain promotional items. Always check the product description online or ask an associate in-store if an item is final sale before purchasing. These items cannot be returned or exchanged.

Refund Methods and Timing

How you get your money back depends on how you paid and how you return the item. Here’s a simple breakdown:

  • Credit/Debit Card: Refunds are issued back to the card. It can take 3-10 business days for your bank to post it.
  • PayPal: Refunds go back to your PayPal account.
  • Ulta Gift Card: The refund is reissued as a new electronic gift card.
  • Merchandise Credit: For returns without a valid receipt, you may receive store credit.
  • Cash: If you paid with cash and have the receipt, you may receive a cash refund.

The Ultamate Rewards Advantage

Being a free member of the Ultamate Rewards program makes returns infinitely easier. Every purchase linked to your account is automatically tracked. This means you rarely need to worry about losing a receipt. The associate can simply look up your history using your phone number or email. It’s the best way to shop at Ulta.

International and Puerto Rico Returns

Currently, Ulta does not ship internationally from its website. If you are in the U.S. or Puerto Rico and need to return an online order, you must use the U.S. mail return process or return to a store in the 50 states or Puerto Rico. Orders shipped to APO/FPO addresses have their own specific return procedures, so contact customer service for guidance.

Tips for a Hassle-Free Return Experience

A little preparation goes a long way. Follow these tips to ensure your return is processed without a hitch.

  1. Always try to keep your receipt or packing slip until you are sure you’re keeping an item.
  2. Sign up for the free Ultamate Rewards program if you shop at Ulta even occasionally.
  3. Return items as soon as you know they aren’t right for you—don’t let them sit in a drawer past the 60 days.
  4. If you’re unsure about a policy, call your local store before visiting. They can give you specific advice.
  5. Be polite to the store associates. They are there to help and are more likely to assist with a borderline return if you are kind.

Common Questions and Misconceptions

Let’s clear up a few frequent points of confusion. Many people think the policy is stricter than it actually is, or they miss key details.

  • Can you return used makeup? Yes, generally. Ulta allows returns on gently used makeup within the 60-day window. This is part of their commitment to customer satisfaction.
  • Do you need the original box? It’s highly recommended, but not always an absolute requirement. For electronics, however, the box and all inserts are usually required.
  • Can you return online purchases after 60 days in store? The store will follow the same 60-day guideline for refunds. After 60 days, they will likely offer an exchange or merchandise credit.

What If Something Is Defective?

If you buy a product that is faulty or defective—like a hair tool that doesn’t heat up or a sealed palette that arrived broken—contact Ulta immediately. You are well within your rights to recieve a replacement or refund. The 60-day window still applies, but defects are often handled with more urgency and care by customer service.

Contacting Ulta Customer Service

If you have a complex issue or a question that this guide didn’t cover, you can reach Ulta directly. The best way is to call their customer service at 1-866-983-8582. You can also use the live chat feature on their website. Have your order number and details ready to speed up the process.

Frequently Asked Questions (FAQ)

How long is Ulta’s return policy?

Ulta’s standard return policy gives you 60 days from the date of purchase to return most items for a full refund with a receipt.

Can I return to any Ulta store?

Yes, you can return online and in-store purchases to any physical Ulta Beauty location in the United States.

What is Ulta Beauty’s return policy without a receipt?

Without a receipt, Ulta may offer an exchange or merchandise credit at the current selling price. A valid government-issued photo ID is required for no-receipt returns.

Does Ulta take back used makeup?

Yes, Ulta does accept returns on gently used makeup within their 60-day return window. This is a key feature of their customer service policy.

How do I return something I bought on the Ulta website?

You can return it by mail using a prepaid label from your online account, or you can bring it to an Ulta store along with your packing slip for a faster refund.

What items cannot be returned to Ulta?

Items marked “Final Sale” cannot be returned. Additionally, opened fragrances and used electronics attachments may be refused for health and safety reasons.

How long does an Ulta refund take?

In-store refunds to a card are quick, but bank processing can take 3-10 business days. Mail-in returns take longer, usually 10-14 business days after the warehouse receives your package.

In conclusion, Ulta’s return policy is designed with the customer in mind. The 60-day window is generous, and the ability to return used products provides real peace of mind. By keeping your receipt, using your Ultamate Rewards account, and understanding the few exceptions, you can shop with confidence. Knowing you can easily return an item that doesn’t meet your expectations makes trying new beauty products much less stressful. Always check the latest policy on Ulta’s website for the most current information, as details can occasionally change.