Ulta Return Policy Used

Understanding the Ulta return policy used can save you time and money. If you’ve ever wondered about returning a product after you’ve tried it, you’re in the right place.

This guide breaks down everything you need to know. We’ll cover time limits, receipt rules, and what happens with used items. You’ll learn how to make returns in-store and online, step by step.

Ulta Beauty has a generally generous return policy, even for products you’ve tried. The key is that items must be returned in new or gently used condition. This means you can test a foundation or a skincare serum and still return it if it doesn’t work for you.

However, “gently used” is important. The product should not be significantly depleted. For example, using a lipstick once is usually fine. Using half the bottle of perfume is not.

What Does “Gently Used” Really Mean?

Ulta doesn’t provide a strict measurement. But common sense applies. The goal is to ensure the product can be taken out of circulation and destroyed, not resold. Here are some general guidelines:

Makeup: A few swatches or a single application is acceptable. Panning an entire eyeshadow or using a lipstick down to the nub is not.
Skincare & Haircare: Using a few pumps or a sample-sized amount to test for a reaction is fine. Using a quarter of the bottle is typically not.
Fragrance: A single spray to test the scent is usually okay. The cap and packaging should be intact.
Tools & Appliances: Should be clean and in working order, with all original parts and packaging.

The Standard Return Timeframe

You have 60 days from the date of purchase to return most items. This applies to both online and in-store purchases. The 60-day window is standard for all beauty retailers and gives you a reasonable time to test the product.

Always check your receipt for the exact purchase date. The countdown starts there. If you bought something online, the shipment date is your purchase date.

Exceptions to the 60-Day Rule

There are a few important exceptions. Some items have a shorter return period or different conditions.

ULTA Beauty Collection products (Ulta’s own brand) can be returned within 90 days.
Products purchased through a third-party vendor on Ulta’s website may have there own return policies.
Clearance items are often final sale, so it’s best to check the label or website details before buying.

Do You Need Your Receipt?

Having your receipt makes the return process fastest and simplest. With a receipt, you’ll get a refund to your original payment method. Without a receipt, the process changes.

Ulta can often look up your purchase if you used your Ultamate Rewards account at checkout. This is the best reason to always shop with your account! If they can’t find the purchase, you may receive store credit at the current selling price.

How to Return Used Items to Ulta In-Store

Returning an item in-store is usually the quickest method. You get your refund or exchange handled right away. Follow these steps for a smooth experience.

Gather Your Items: Bring the product, all original packaging, and any included components (like applicators or caps).
Find Your Proof of Purchase: Have your receipt ready. If you don’t have it, be prepared to provide the email or phone number linked to your Ultamate Rewards account.
Visit Any Ulta Store: You can return online purchases to any physical Ulta Beauty location, which is very convenient.
Explain the Reason: Let the associate know why you’re returning the item (e.g., “The shade wasn’t right” or “It irritated my skin”). This feedback is helpful for them.
Choose Your Refund Method: With a receipt, choose a refund to your original payment or an exchange. Without proof, you’ll likely recieve store credit.

Tips for a Hassle-Free In-Store Return

Go during less busy hours, like weekday mornings, for faster service.
If you have many items to return, it’s polite to let the cashier know when you get in line.
Ensure any used products are securely closed to prevent spills in your bag.

How to Return Used Items to Ulta Online

You can also return items by mail. This process takes longer but is essential if you don’t live near a store. Here is the step-by-step process.

Start Online: Go to the “Returns & Exchanges” page on Ulta’s website. You’ll need your order number and the email address used for the purchase.
Select Items: Choose the specific items from your order that you wish to return. You’ll be asked to provide a reason for the return.
Print Your Label: Ulta will provide a prepaid return shipping label. You must print this label. Some carriers may offer a QR code option you can show at a drop-off location.
Pack Your Box: Securely package the items in a box. Include the original packing slip if you have it. Attach the return label clearly on the outside.
Ship It: Drop the package at the designated carrier (usually USPS or UPS). Keep your tracking number! This is your proof of return.
Wait for Processing: Once Ulta receives the package, it can take 7-14 business days to process your refund. You’ll get an email confirmation.

Important Notes on Online Returns

Shipping costs for the original order are not refundable. Also, you are responsible for return shipping if you are returning a item that was not defective or damaged. However, Ulta often provides a prepaid label and deducts a return shipping fee from your refund amount, typically around $7.99.

Always check the specific terms for your return before finalizing the request. The website will clearly state any fees.

What About Returning Used Skincare or Makeup That Caused a Reaction?

This is a common concern. If a product causes an adverse reaction, you should absolutely stop using it and can return it. Ulta’s policy covers this. It’s helpful to mention the reaction as your reason for return, both for your safety and for company records.

For severe reactions, consider contacting the brand directly as well, as they may want details for quality control.

Ulta’s Return Policy on Specific Product Types

Makeup

Most makeup can be returned gently used. This includes foundation, concealer, eyeshadow, lipstick, and mascara. Pressed powders should not be shattered. Liquid products should not be separated or expired.

Skincare & Haircare

Serums, moisturizers, shampoos, and conditioners are returnable. As mentioned, using a small amount to test is fine. For hygiene, items that come with a pump or sealed cap are best. Jar products should be returned with the seal intact if possible, though this isn’t always required for a return.

Fragrances

You can return fragrances, but they must be in the original packaging with the cap. The bottle should be nearly full. Because fragrances are a personal experience, testing them in-store first is the best strategy to avoid returns.

Beauty Tools & Electronics

Hair dryers, flat irons, facial tools, and electric toothbrushes must be returned in like-new condition with all original parts, manuals, and packaging. They must be clean and undamaged. These items often have a manufacturer’s warranty as well, which is separate from Ulta’s return policy.

Frequently Asked Questions (FAQ)

Can I return something to Ulta if I used it?

Yes, you can. Ulta’s return policy allows for gently used products to be returned within 60 days (90 days for ULTA Beauty Collection) with proof of purchase.

What is Ulta’s return policy without a receipt?

Without a receipt, Ulta will try to look up your purchase using your Ultamate Rewards account. If they can’t find it, you may recieve store credit at the item’s current lowest selling price.

How long does Ulta take to process an online return?

After the warehouse receives your return, processing takes 7-14 business days. You will then see the refund on your original payment method within a few more business days, depending on your bank.

Does Ulta accept returns on opened makeup?

Yes, Ulta accepts returns on opened makeup that has been used gently. The product should not be mostly used up.

Can I return online purchases to an Ulta store?

Absolutely. This is one of the most convenient parts of their policy. Just bring the items and your order confirmation email or packing slip to any Ulta Beauty store.

Are there any items that cannot be returned to Ulta?

Yes, a few items are final sale. These typically include clearance items (marked as such), items purchased from third-party vendors on Ulta.com (check their individual policies), and items that have been recalled. Also, if a product is excessively used or damaged, a store manager may deny the return.

Common Issues and How to Solve Them

The Store Can’t Find My Purchase

This can happen if you checked out as a guest online or didn’t use your rewards card in-store. Always provide the exact email address or phone number associated with your account. If they truly cannot find it, be prepared to accept store credit.

You’re Past the 60-Day Window

If it’s just a few days past, it’s worth asking politely if a manager can make an exception, especially if you are a loyal customer. However, they are within their rights to refuse. Beyond that, your option is to contact the product’s manufacturer directly to see if they offer any satisfaction guarantees.

The Product is More Than “Gently Used”

If you used a significant amount of a product, the store may refuse the return. This is at the discretion of the manager. Honesty is the best policy—explain the situation. They might offer a partial store credit or suggest you contact the brand.

Lost Return Shipping Tracking

Always keep your return tracking number! If you lose it, contact the carrier with the approximate drop-off date and location. Also, contact Ulta customer service with any details you have. Without tracking, you may have to wait the full processing time plus an investigation period.

Maximizing Your Returns with the Ultamate Rewards Program

Your Ultamate Rewards account is your best friend for easy returns. Every purchase linked to your account is automatically recorded. This virtually eliminates the “lost receipt” problem.

Also, any points earned on a purchase will be deducted from your account when you return the item. If this puts your points balance negative, don’t worry. You’ll just need to earn them back on future purchases. It’s a fair system that prevents point abuse.

Final Tips for a Smooth Experience

Always test new products on a small area first, especially skincare.
Keep your receipts, even digital ones, until you are sure you’re keeping an item.
Shop with your Ultamate Rewards ID every single time.
Be polite and clear with store associates—they are there to help.
Understand that while the policy is generous, it is designed for reasonable use.

Knowing the details of the Ulta return policy used empowers you to shop with confidence. You can try new trends and formulas, knowing you have options if something isn’t perfect. Remember the 60-day window, keep your proof of purchase, and ensure items are only gently used. With this knowledge, you can make the most of Ulta Beauty’s offerings and enjoy your shopping experience.