Ulta Return Policy Online

Understanding the Ulta return policy online is key to shopping with confidence. Whether you’re trying a new foundation or a bold eyeshadow, knowing you can return items makes all the difference. This guide breaks down everything you need to know about returning your online Ulta purchases. We’ll cover time limits, conditions, and the simple steps to get your refund or exchange.

We’ll also explain how to handle returns without a receipt and what happens with used products. You’ll learn about returning items bought with points or during sales. By the end, you’ll be a pro at navigating Ulta’s return process. Let’s get started.

The core Ulta return policy online is designed to be guest-friendly. You have 60 days from the purchase date to return most items for a refund. The item should be in new or gently used condition. You’ll need your receipt or the credit card used for the purchase for the smoothest process.

Ulta accepts returns both in-store and by mail. In-store returns are often faster. Mail returns require you to start the process online. This policy applies to items bought on ulta.com. It also covers items from Ulta’s app.

What Items Are Eligible for Return?

Most products you buy online from Ulta can be returned. This includes makeup, skincare, haircare, and fragrance. Even tools like hair dryers and curling irons are included. There are a few exceptions, which we’ll cover next. Generally, if you changed your mind or the product didn’t work for you, you can return it.

Makeup (foundation, lipstick, eyeshadow, etc.)
Skincare (cleansers, moisturizers, serums)
Haircare (shampoo, conditioner, styling products)
Fragrances (perfume, cologne, body spray)
Beauty tools and appliances
Gift sets and value kits

What Items Are Non-Returnable?

For health and safety reasons, some items cannot be returned. This is standard in the beauty industry. Pierced earrings are final sale due to hygiene concerns. Similarly, personalized items or products that have been opened and used extensively may be refused. It’s always best to check the specific product details before buying if your unsure.

Pierced earrings (for hygiene reasons)
Personalized merchandise
Items that are significantly depleted (e.g., more than half used)
Products purchased from third-party sellers in Ulta stores

The 60-Day Return Window

The 60-day clock starts on the day your order ships. This is important to remember. You can find the purchase date on your packing slip or online order confirmation. Don’t wait until the last minute to start your return. Processing a mail return can take time, so initiate it well before the 60 days are up.

If you miss the 60-day window, don’t panic. Ulta may still offer store credit or an exchange at their discretion. This is not guaranteed, but it’s worth asking about in-store. The outcome often depends on the product’s condition and your purchase history.

How to Return an Online Purchase to Ulta

You have two main paths: returning in-store or by mail. The easier and faster option is usually to visit an Ulta Beauty store. You don’t have to pay for return shipping this way. Let’s look at both methods step-by-step.

Option 1: In-Store Returns (Easiest Method)

Returning your online order to a physical Ulta store is straightforward. You don’t need to contact customer service first. Just bring the items and your proof of purchase to any Ulta Beauty location.

Gather Your Items: Collect the products you wish to return. Include all original components like caps, applicators, and boxes if you have them.
Find Your Proof of Purchase: Bring your printed receipt, packing slip, or the credit card used to buy the items. You can also show the order confirmation email on your phone.
Visit an Ulta Store: Take everything to your nearest Ulta Beauty store. Go to the main checkout counter.
Complete the Return: An associate will help you. They’ll process the return and issue your refund to the original payment method. If you used points, they’ll be redeposited to your account.

Option 2: Mail Returns (Through Ulta.com)

If you don’t live near a store, mail returns are your option. You must start this process on Ulta’s website. You’ll be responsible for getting the package to the post office, but Ulta provides a prepaid return label.

Log Into Your Account: Go to ulta.com and sign in to your Ultamate Rewards account. Navigate to “My Orders” in your account profile.
Select the Item to Return: Find the specific order containing the item you want to return. Click on “Return Items” or a similar link.
Follow the Prompts: The system will guide you through selecting the reason for return and choosing a refund method. You’ll then be able to print a prepaid return shipping label.
Package Your Items: Securely pack the products in a box. Attach the label to the outside. It’s a good idea to include the packing slip inside the box.
Ship the Package: Drop off the box at a USPS location or schedule a pickup. Keep your tracking number until you see the refund in your account.

Understanding Refunds and Exchanges

Knowing how and when you’ll get your money back is crucial. The refund method depends on how you paid. The timing varies between in-store and mail returns.

Refund Methods and Timing

Original Payment Card: This is the standard. Refunds go back to the credit, debit, or gift card used. It can take 3-10 business days for the bank to post it after Ulta processes the return.
Store Credit: If you don’t have a receipt, you’ll likely receive store credit. This is issued as an Ulta Beauty Merchandise Return Card. It dosen’t expire.
Ultamate Rewards Points: If you used points, they will be returned to your account once the return is finalized. This usually happens within 24 hours for in-store returns.

Timeline: In-store refunds are processed instantly at the register. Mail return refunds begin after the return facility receives and inspects your package. This can take 10-14 business days from when you ship it.

Can You Exchange Online Items In-Store?

Yes, absolutely. Exchanges are one of the biggest benefits of returning in-store. You can bring your online return to the store and immediately pick out a different shade, product, or something entirely new. The associate will process the return and then ring up your new purchase. This gives you instant gratification and solves your problem right away.

Special Return Scenarios

Not every purchase is straightforward. Here’s how the policy applies to common special situations.

Returns Without a Receipt

You can still make a return if you’ve lost your receipt. The store will look up your purchase using the credit card you used. If that’s not possible, they can try with your Ultamate Rewards phone number if the purchase was linked to your account. As a last resort, they will offer store credit at the current selling price. There is a limit to no-receipt returns for fraud prevention.

Returning Used or Opened Products

Ulta’s policy is generous here. You can return products that have been opened, swatched, or gently used. The key term is “gently.” If you used a moisturizer once and it broke you out, that’s fine. If you used half a bottle of perfume, that might be considered beyond gentle use. The final decision is at the store manager’s discretion, but Ulta is generally understanding that beauty products need to be tested.

Returning Gifted Items

Returning a gift you received is simple. You’ll need the gift receipt. With a gift receipt, you can return the item for store credit on a Merchandise Return Card. Without any receipt, the store may offer store credit at the item’s lowest recent selling price. The original gifter will not be notified of the return.

Returns on Sale, Clearance, or Bonus Items

Items purchased on sale or clearance follow the same 60-day return policy. You’ll get back the price you actually paid. If you return part of a “Buy One, Get One” deal, the value of the free item may be deducted from your refund. For gifts-with-purchase, if you return the qualifying product, you typically must return the free gift as well or its value will be deducted.

Ultamate Rewards Points and Returns

Your points are protected. If you used Ultamate Rewards points for a purchase and then return it, those points are redeposited into your account. This process is usually automatic for in-store returns. For online returns, points are returned once the refund is processed. If you earned points on a purchase and later return it, those earned points will be deducted from your rewards balance. If you’ve already spent those earned points, your points balance may go negative until you earn more.

Common Pitfalls and How to Avoid Them

Missing the 60-Day Deadline: Mark your calendar when you order. Check ship dates and set a reminder for 50 days later to decide on keepers.
Not Having Proof of Purchase: Always keep your packing slip with the order until your sure you’re keeping the items. Link your purchases to your Ultamate Rewards account for digital tracking.
Damaging the Product Beyond “Gently Used”: Be mindful when trying products. Use clean applicators and avoid contaminating the main container.
Forgetting to Include Components: Return all parts, like charger cords for tools or the outer box for fragrances. Missing pieces can result in a partial refund.

Tips for a Smooth Return Experience

Choose In-Store When Possible: It’s faster, free, and allows for immediate exchanges.
Be Prepared: Have your ID, the original payment method if you have it, and the products ready when you go to the store.
Be Polite and Clear: Let the associate know why you’re returning the item. A friendly approach always helps.
Initiate Mail Returns Promptly: Don’t wait until day 59. Start the online process and ship the package quickly to stay within the window.
Keep Records: Save your return tracking number and take a photo of the return label before you ship it.

Frequently Asked Questions (FAQ)

How long do I have to return an online purchase to Ulta?

You have 60 days from the date the order shipped to return it. This is clearly stated in the Ulta return policy for online orders.

Can I return opened makeup to Ulta?

Yes, Ulta generally accepts returns on gently used makeup. If you tried a foundation and the color was wrong, you can usually return it. Excessive use may lead to a denied return.

Does Ulta give cash back for returns?

No, Ulta does not issue cash refunds for returns made with a card. The refund is always issued back to the original form of payment. For cash purchases, you would receive cash back.

What is Ulta’s return policy without a receipt?

Without a receipt, Ulta will attempt to look up the purchase. If they can’t, they will offer store credit at the item’s current price. You’ll need a valid government ID for this, and there are limits.

Can I return an online Ulta order to any store?

Yes, you can return any ulta.com purchase to any Ulta Beauty brick-and-mortar store nationwide. This is the most convienient method for most people.

How long do Ulta mail returns take to refund?

After you ship the package, allow 10-14 business days for the return center to receive, process, and issue your refund. Your bank may then take a few more days to post it.

Are there any restocking fees at Ulta?

No, Ulta does not charge any restocking fees for returns, which is great for customers who change their mind.

What if I received a damaged item from Ulta online?

Contact Ulta Customer Service immediately at 1-866-983-8582. They will arrange for a replacement or refund for damaged items, often with a prepaid return label for the damaged product.

Knowing the ins and outs of the Ulta return policy online makes you a smarter shopper. You can try new products with the peace of mind that if something isn’t right, you have options. Always keep your receipt, aim to return within 60 days, and consider the in-store route for speed. With this knowledge, you’re ready to shop Ulta’s vast selection confidently.