Ugg Return Policy

If you’ve just received a pair of UGG boots or slippers and they’re not quite right, understanding the UGG return policy is your first step to a solution. This guide breaks down everything you need to know about returning or exchanging your UGG items, making the process simple and stress-free.

We’ll cover the timeframes, condition requirements, and step-by-step instructions for both online and in-store purchases. Whether you bought directly from UGG or through another retailer, you’ll find clear answers here. Let’s get started with the key details you need.

The core UGG return policy allows you to return most full-price items within 30 days of purchase for a refund or exchange. The items must be in new, unworn condition with all original tags and packaging. This policy applies to purchases made directly from UGG.com, UGG retail stores, and UGG outlet stores.

It’s important to note that this 30-day window starts from the day you receive your order, not the day you placed it. UGG provides a prepaid return label for online orders, making the process convenient. However, there are some exceptions and special cases, which we’ll detail in the sections below.

Key Conditions for a Successful Return

To ensure your return is accepted without any issues, keep these requirements in mind:

Original Condition: Items must be unused and unwashed, with no signs of wear, scuffs, or dirt.
All Tags Attached: The original product tags and labels must still be on the item.
Original Packaging: Shoes should be returned in the original shoebox, and apparel/accessories in their original dust bags or packaging.
Proof of Purchase: You must include the packing slip or order confirmation email, or provide the order number.

What Items Are Final Sale?

Not all items are eligible for return. The following are typically considered final sale:

Products marked as “Final Sale” or “Limited Edition” during checkout.
Personalized or monogrammed items.
Gift cards.
Items purchased from third-party retailers (you must follow that store’s policy).

The UGG Exchange Policy

If you need a different size or color, an exchange is often the fastest option. Exchanges are subject to the same 30-day and condition rules as returns. For online orders, you can process an exchange by initiating a return and then placing a new order for the desired item. UGG does not offer direct “swap” exchanges; the refund is issued first.

For in-store purchases, you can bring the item to any UGG retail store for an immediate exchange, provided you have the receipt. This is usually the quickest way to get the correct size.

Returning Damaged or Defective Products

If your UGG product arrives damaged or has a manufacturing defect, the process is different. Contact UGG Customer Service immediately—you have 90 days to report such issues. They will often provide a prepaid return label and expedite a replacement or refund for you. Do not return defective items through the standard return portal without speaking to an agent first.

Step-by-Step Return Instructions

Follow these clear steps to ensure your return goes smoothly.

For Online Purchases from UGG.com

Initiate Your Return: Log into your UGG account on their website. Go to “Order History,” select the item you wish to return, and follow the prompts to generate a return authorization and a prepaid shipping label.
Repackage the Item: Place the item(s) in their original box with all tags attached. Include the original packing slip or a copy of your order confirmation.
Securely Seal the Package: Tape the shoebox closed and place it inside a larger shipping box if needed. Attach the prepaid return label securely to the outside.
Drop Off the Package: You can drop the package at any authorized carrier location (like UPS or USPS, depending on the label provided). Keep your tracking number for reference.
Track Your Refund: Once UGG receives and inspects your return, they will process your refund. This typically takes 7-10 business days after they get the package.

For In-Store Purchases

Returns and exchanges for items bought at a UGG retail or outlet store are easiest done in person. Simply bring the item, all original packaging, and your receipt to any UGG store. The refund will usually be issued to your original payment method on the spot. If you don’t have a receipt, they may offer store credit at the current selling price.

For Purchases from Other Retailers

If you bought your UGGs from a department store like Nordstrom, Bloomingdale’s, or Zappos, you must follow that specific retailer’s return policy. Their timeframes and conditions may be different (often more generous) than UGG’s direct policy. Always check the retailers website for their latest guidelines.

Understanding Refunds and Timelines

How Long Does a Refund Take?

The refund timeline can vary, but here’s a general outline:

Processing Time: After UGG’s warehouse receives your return, it takes about 5-7 business days for them to inspect it.
Refund Issuance: Once approved, the refund is issued to your original payment method.
Bank Processing: It can then take an additional 3-10 business days for the refund to appear on your credit card or bank statement, depending on your financial institution.

In total, you should expect the entire process to take up to 14-18 business days from the day you mail the package. You’ll recieve an email confirmation once the refund is initiated.

What If I Used a Promo Code or Gift Card?

If your purchase involved a promotion, note the following:

Promo Codes: The discounted amount will be refunded. If you used a site-wide code, the refund value will reflect the price you actually paid.
Gift Cards: Refunds for gift card purchases are issued back to a new UGG electronic gift card.
Partial Returns: If you return part of a multi-item order that qualified for a promotion (like “Spend $150, get $20 off”), the refund amount may be adjusted proportionally.

International Return Policy

Return policies for international orders differ by region. Generally, you have 30 days from receipt to return items to the regional distribution center you shipped from. You are typically responsible for the cost of return shipping for international orders, and duties/taxes are often non-refundable. Always check the UGG website for your specific country (e.g., UGG Australia, UGG UK, UGG EU) for precise instructions and potential fees.

Tips for a Hassle-Free UGG Return

Try On Carefully: When trying on boots or slippers, do so on a clean, carpeted surface to avoid any marks on the soles.
Keep Everything: Do not throw away the shoebox, tissue paper, or any tags until you are sure you are keeping the item.
Act Quickly: Mark your calendar for the 30-day deadline to avoid missing the window.
Document Everything: Take photos of the items as you pack them, especially for high-value orders or if you’re returning a defective product. Keep your drop-off receipt with the tracking number.
Check the Weather Policy: Some retailers consider UGGs “seasonal” and may have stricter return windows after the holiday season, so it’s good to check.

UGG Warranty Information

UGG products do not come with a traditional long-term warranty against normal wear and tear. Their commitment is to quality and craftsmanship at the time of purchase. The 30-day return policy is your main recourse for dissatisfaction. For genuine material or workmanship defects that appear later, it is still worth contacting Customer Service—they may offer a resolution on a case-by-case basis, though it’s not guaranteed.

Care and Maintenance

Proper care can prevent the need for a return due to dissapointment. Use a UGG-branded cleaner and protector spray for suede and sheepskin. Store them in a cool, dry place away from direct heat sources. Never machine wash or dry your classic UGG boots, as this will cause significant damage and void any chance of a return or complaint.

Frequently Asked Questions (FAQ)

Can I return UGGs without the original box?

It is highly recommended to use the original box. Returns without the original packaging, especially for footwear, may be rejected or subject to a restocking fee, as the box is considered part of the product. Always try to include it.

What is UGG’s return policy for worn shoes?

The official policy requires items to be unworn. If shoes show signs of wear, dirt, or scuffing, the return will likely be denied and the item sent back to you. The only exception is for verified manufacturing defects.

How do I return a gift to UGG?

If you received a gift from UGG.com, you can use the gift return process. You’ll need the order number from the gift receipt. The refund will be issued in the form of an UGG e-gift card. Without a receipt, you may need to contact customer service for assistance.

Does UGG offer free returns?

Yes, for online purchases within the U.S., UGG provides a prepaid return shipping label. For international returns and items purchased from other retailers, return shipping fees may apply.

Can I return UGGs to a store if I bought them online?

Yes, you can return online purchases to a physical UGG retail store. Bring the items in original condition, the packing slip, and your payment method if possible. This is often the fastest way to get your refund.

What if I missed the 30-day return window?

After 30 days, returns are generally not accepted. Your best option is to contact Customer Service to explain your situation. They might make a one-time exception, but it is not guaranteed. Sometimes they can offer a discount code for a future purchase as a gesture of goodwill.

Are there any restocking fees?

UGG does not typically charge restocking fees for standard returns that meet all policy conditions. However, fees may apply for returns without original packaging or for large quantity returns from a single order.

Navigating the UGG return policy is straightforward when you know the rules. Remember the 30-day clock starts ticking upon delivery, keep all packaging, and ensure items remain in new condition. By following the steps outlined above, you can handle your return or exchange with confidence and minimal delay. Always double-check the policy on the UGG website for the most current information before initiating your return, as details can occasionally change.