So, you’ve just bought a pair of UGG boots and you’re wondering about the return policy. Maybe the size isn’t quite right, or the color looks different at home. Understanding the UGG boots return policy is key to a stress-free shopping experience. This guide will walk you through everything you need to know, from time limits to condition requirements, so you can shop with confidence.
We’ll cover the standard policy, exceptions for sales and international orders, and the simple steps to send something back. Whether you bought online or in a store, you’ll find the answers here.
UGG Boots Return Policy
The core UGG return policy is designed to be straightforward. You have 30 days from the date your order was shipped to initiate a return. The items must be in their original, unworn condition, with all tags attached and in the original packaging. This is pretty standard for footwear retailers, but paying attention to the details will make the process smooth.
It’s important to note that this 30-day window starts from the ship date, not the date you received them. So if your boots took a week to arrive, your return clock is already ticking. Always check your shipping confirmation email for that start date.
What Items Are Eligible for Return?
Most items from UGG are eligible, but there are some key conditions:
* Unworn Condition: The boots must show no signs of wear. This means no scuffs on the soles, no dirt or stains on the suede or wool, and no impressions inside from your feet.
* Original Packaging: This includes the shoebox, any dust bags, and the stuffing inside the boots to maintain their shape. A damaged box might be okay, but it’s best to keep it in good shape.
* All Tags Attached: The product tags and labels should still be fixed to the boots.
* Proof of Purchase: You’ll need your order number or a receipt. For online returns, this is usually easy to find in your account.
Items That Cannot Be Returned
Some products are final sale. Knowing this before you buy can save you hassle:
* Items marked as “Final Sale” or “Non-Returnable” during checkout.
* Products that have been personalized or monogrammed.
* Gift cards, as is typical with most retailers.
* Items that do not meet the condition requirements listed above (e.g., worn boots).
The Step-by-Step Return Process
Returning your UGG boots is a process managed through their website. Here’s how to do it in a few simple steps.
Step 1: Start Your Return Online
Go to the UGG website and navigate to the returns section. You’ll need to log into your account or use your order number and email address to find your purchase. Select the items you wish to return and state your reason. This feedback is actually helpful for them.
Step 2: Prepare Your Package
Once your return is authorized, you’ll get a return label and instructions. Place the boots back in their original box with all tags and packaging. Securely attach the provided shipping label to the outside. It’s a good idea to reinforce the shoebox with extra tape if needed.
Step 3: Ship the Package
Drop off the package at the designated carrier (usually UPS or USPS). Make sure to get a drop-off receipt or tracking number! This is your proof that you sent the item back, just in case anything gets lost in transit.
Step 4: Wait for Processing and Refund
After UGG receives your return, it can take 7-10 business days for them to inspect the items. Once approved, your refund will be issued to your original payment method. The time it takes for the refund to show on your bank or card statement varies by institution.
Returning UGG Boots Bought In-Store
If you bought your boots at a physical UGG store or an authorized retailer, you usually need to return them to a store. You can’t typically return in-store purchases by mail. Bring the boots in their original condition, with all packaging and your receipt, to any UGG brand store. The same 30-day policy generally applies, but it’s wise to check with the specific store.
For boots bought from other department stores (like Nordstrom or Bloomingdale’s), you must follow that store’s return policy, not UGG’s direct policy.
What About Sale Items?
This is a common point of confusion. Generally, items purchased on sale from the main UGG website are returnable under the standard policy, as long as they meet all the condition requirements. However, always double-check the product page and your receipt for any special notations.
During major clearance events, some items may be marked as final sale. This will be clearly stated before you complete your purchase. So always read the fine print during checkout when buying discounted items.
International Returns
If you’re outside the United States, the return process can be more complex. Often, you must contact the local customer service team for the region where you made the purchase. Return windows may be shorter (sometimes 14 days), and you are typically responsible for the cost of return shipping and any customs duties. Always review the policy on the country-specific UGG website you ordered from.
Exchanges vs. Returns
UGG primarily operates on a return-and-rebuy system. This means you should process a return for the item you don’t want and then place a new order for the size or color you do want. This is often faster than a traditional exchange, as it ensures you secure the new item immediately.
If you need help choosing the correct size for your new order, their customer service can offer guidance. Remember, returning an item for a different color is treated the same as a return for size.
Damaged or Defective Boots
If your UGG boots arrive with a manufacturing defect (like a seam coming apart, a hole, or a major flaw in the material), you should contact customer service immediately. Do not initiate a standard return. They will likely offer a replacement or a refund and may provide a prepaid label for you to send the defective item back. The standard 30-day window still applies for reporting these issues.
For minor issues, it’s worth noting that natural materials like suede and sheepskin have variations in color and texture. This is not considered a defect but a characteristic of the material.
Return Shipping Costs
For returns within the U.S. that are not due to a defect, UGG typically deducts a return shipping fee from your refund. This fee is often around $8.95, but it can change, so check the current policy. This means your refund will be for the item price minus this shipping cost.
Some promotions, like their holiday extended return policy, sometimes offer free returns. Again, checking the website for current offers is the best practice. For defective items, they usually cover the return shipping cost.
UGG’s Extended Holiday Return Policy
This is one of the most helpful aspects of their policy. During the winter holiday season, purchases made between November and December often have an extended return deadline, usually until January 31st of the following year. This applies to items bought as gifts, giving the recipient plenty of time to try them on.
The exact dates change slightly each year, so always verify the current holiday policy on their website during that time. All other condition requirements (unworn, with tags, etc.) still apply.
Tips for a Successful UGG Return
To make sure your return goes off without a hitch, follow these tips:
* Try on on Carpet: When trying boots for size, do it indoors on a clean carpet. This prevents any marks on the sole.
* Keep Everything: Don’t throw away the box, tissue paper, or tags until you’re sure you’re keeping the boots.
* Act Quickly: Don’t let the 30 days slip by. Mark your calendar when you order arrives.
* Use the Correct Label: Always use the prepaid label provided by UGG through their portal. Using your own method may delay processing and you won’t get your refund.
* Track Your Package: Keep the tracking number from your drop-off receipt so you can see when UGG receives the return.
What to Do If You Miss the Return Window
If the 30-day period has passed, your options are limited. You can try contacting customer service to explain your situation—sometimes they may make a one-time exception, but this is not guaranteed. Otherwise, you might consider selling the boots through a reputable resale platform. Brand new, unworn UGGs with the box can retain good value.
Another option is to regift them if they’re still in perfect condition. Just make sure you know the persons size and style preferences first.
Understanding Store Credit and Refund Methods
Your refund will generaly go back to the original form of payment. If you paid with a gift card, the refund will be issued as a new e-gift card. Processing times for refunds to credit cards can vary, often taking one or two billing cycles to appear. Store credit is not typically offered unless there’s a specific issue resolved by customer service.
Frequently Asked Questions (FAQ)
How long do I have to return UGG boots?
You have 30 days from the date your order was shipped to initiate a return. During the holidays, this period is often extended.
Can I return worn UGG boots?
No. The boots must be in original, unworn condition with all tags attached and in the original packaging to be eligible for a return.
Does UGG offer free returns?
Standard returns within the U.S. usually incur a shipping fee (around $8.95) which is deducted from your refund. Promotions and holiday periods may sometimes offer free returns, and defective item returns are covered by UGG.
Can I return UGG boots without the box?
It’s strongly recommended to include the original shoebox. A missing box could result in your return being rejected or a restocking fee, as the product is not in its complete original state.
How do I start a UGG return?
You must start the process online through the UGG website’s returns portal using your order number and email address. You cannot just mail boots back without authorization.
What is UGG’s exchange policy?
UGG typically handles exchanges as a return and a new purchase. You should return the unwanted item and then place a separate order for the new size or color you want.
Can I return UGG boots to a store?
If you purchased them from a physical UGG brand store, yes, you can return them to a store. If you bought them online, you must usually return them by mail using the provided label.
What if my UGG boots are defective?
Contact UGG customer service directly if your boots arrive with a manufacturing flaw. They will guide you through a separate process for replacement or refund and will usually provide a prepaid return label.
How long does a UGG refund take?
After UGG receives your return, inspection and processing takes 7-10 business days. Once issued, it may take additional time for your bank or card company to post the refund to your account.
Knowing the ins and outs of the UGG boots return policy takes the worry out of shopping. By following the simple rules—acting within 30 days, keeping the boots and packaging pristine, and using the official online return system—you can ensure a smooth experience. Always check their official website for the most current policy details before starting your return, as terms can be updated. With this knowledge, you can focus on finding the perfect, cozy pair of boots that you’ll love and keep for seasons to come.