Travelpro Return Policy

Understanding the Travelpro return policy is essential before you make a purchase. This guide will explain everything you need to know about returning your luggage, from time limits to condition requirements.

We know luggage is a big investment. You want to be confident that if a bag doesn’t work for you, you can send it back without hassle. We’ll break down the official policy, the step-by-step process, and tips to make your return smooth. Let’s get started with the most important details.

The core Travelpro return policy allows customers to return items within a specified period for a refund, provided the items are in like-new condition. It’s designed to be straightforward, but paying attention to the details is key to a successful return.

Most items purchased directly from Travelpro.com can be returned within 30 days of delivery. The clock starts ticking the day your order arrives, not when you placed it. This is a standard window that gives you a month to test the bag’s wheels, zippers, and packing capacity.

There are some critical conditions your item must meet:

The item must be unused and in its original, saleable condition.
All tags, including the luggage tag and any product tags, must still be attached.
The original packaging, including any dust bags or boxes, should be included if possible.
The item must be accompanied by the original proof of purchase, like your order confirmation or packing slip.

What Items Are Not Returnable?

Not every item is eligible for return. Knowing these exceptions upfront can save you disappointment. The main categories of non-returnable items include:

Final sale or clearance items. These are typically marked clearly at the time of purchase.
Personalized or monogrammed luggage. Once your initials are added, the item cannot be resold.
Items that show signs of wear, use, or damage that wasn’t present upon delivery.
Products purchased from third-party retailers (like Amazon, department stores, or authorized dealers). You must follow that specific retailer’s return policy.

Understanding Refunds and Restocking Fees

Once your return is received and inspected, Travelpro will process your refund. It’s important to manage your expectations about timing and any potential fees.

Refunds are issued to the original form of payment. If you paid by credit card, the refund goes back to that card.
Processing can take several business days after they receive your return, and then your bank may take additional days to post the credit.
Travelpro does not typically charge a restocking fee for standard returns that meet all conditions. However, they may deduct fees if items are returned used, damaged, or without all original parts.
Original shipping charges are usually non-refundable, unless the return is due to a Travelpro error or a defective product.

International Return Considerations

If you are returning an item from outside the United States, different rules may apply. You are generally responsible for any customs duties, taxes, and international shipping costs incurred for the return. These costs are rarely reimbursed. It’s best to contact Travelpro customer service directly before initiating an international return to understand the full process and potential expenses.

Step-by-Step Return Process

Following the correct steps is the best way to ensure a quick and full refund. Here is a numbered guide to returning an item to Travelpro.com.

Initiate Your Return Online: Start at the Travelpro.com website. Go to the “Returns & Exchanges” section or your order history. You’ll need your order number and email address to begin.
Select Items and Reason: Choose the item(s) you wish to return from your order. You will be asked to select a reason for the return from a dropdown menu (e.g., size, style, changed mind).
Review and Accept Terms: The system will display the return policy terms. You must acknowledge that your item meets the conditions (unused, with tags, etc.).
Print Your Return Label: Once authorized, you will receive a prepaid return shipping label via email. Print this label clearly. If you don’t have a printer, you can often have the label scanned at a carrier drop-off location.
Pack the Item Securely: Place the item in its original packaging, if available. Include all tags and the original proof of purchase inside the box. Securely attach the return label to the outside of the package, covering any old labels.
Ship the Package: Drop off your packaged item at the designated carrier (typically UPS or USPS). Keep your drop-off receipt until your refund is processed, as it contains your tracking number.
Track and Confirm: Use the tracking number on your receipt to monitor the return’s progress. Travelpro will send you an email confirmation once they receive and inspect your return.

What to Do If Your Luggage is Defective

The standard return policy is for “change of mind” returns. If your Travelpro luggage arrives damaged or with a manufacturing flaw, you should follow the warranty process instead. Travelpro luggage comes with a limited lifetime warranty for materials and workmanship.

For a defective item, do not use the standard return portal. Instead, contact Travelpro Customer Service directly. They will guide you through a warranty claim, which may involve repair or replacement of the bag rather than a simple refund. Have your model number, proof of purchase, and photos of the defect ready.

Exchanges vs. Returns

Travelpro’s website primarily facilitates returns for refunds. If you want a different color or model, the most efficient method is to process a return for the original item and then place a separate order for the new item. This ensures you get the new bag quickly and can use any current promotions on the new purchase.

Attempting to do a direct exchange can often take much longer, as the return must be fully processed before the new item is shipped. The buy-new/return-old method is usually faster.

Tips for a Hassle-Free Return Experience

A little preparation makes the return process effortless. Keep these tips in mind:

Inspect Immediately: When your luggage arrives, open the box and inspect it right away. Check zippers, wheels, handles, and fabric. Don’t remove tags until you’re sure you’re keeping it.
Keep All Packaging: Store the original box and packing materials in a closet during the return window. It makes repacking so much easier.
Document Everything: Take a photo of your packed return box with the label attached before you drop it off. This provides proof of the condition and how it was shipped.
Know the Deadline: Mark the 30-day return deadline on your calendar. Don’t let the window close because you forgot.
Use the Correct Label: Only use the official return label provided by Travelpro. Using your own shipping method may void the return authorization or delay your refund.

Returns for Items Bought from Other Retailers

This is a crucial point. If you bought your Travelpro bag from a store like Macy’s, Amazon, or an authorized luggage dealer, you cannot return it directly to Travelpro. You must follow the return policy of the retailer where you made the purchase.

Those policies can vary widely. Some department stores offer 90-day returns, while online marketplaces might have different condition requirements. Always check the sellers policy before you buy, especially during sales events where terms might change.

Checking Retailer Policy Details

When buying from a third party, look for their return policy page. Note the return window, condition requirements, and whether they offer refunds or only store credit. Some retailers have restocking fees for luggage, which Travelpro itself typically does not. This research upfront can influence where you decide to make your purchase.

Travelpro Platinum Elite and Crew Returns

Travelpro’s main consumer lines, Platinum Elite and Crew, follow the standard 30-day return policy when bought from Travelpro.com. The high-quality materials and construction of these lines mean they are thoroughly inspected upon return. Ensure there are no scuffs on the wheels or dirt in the lining, as these can be grounds for a reduced refund or rejection.

The return process is identical across product lines, but be extra meticulous with premium bags to ensure they are in pristine, unused condition.

Frequently Asked Questions (FAQ)

How long does it take to get a refund from Travelpro?

After Travelpro receives your return, it can take 5-10 business days for them to inspect it and process the refund. Once processed, it may take an additional 3-5 business days for the credit to appear on your original payment method. Allow for up to two weeks total from the day you mail the package.

Can I return a used Travelpro suitcase?

No, the standard return policy requires items to be unused and in like-new condition with all tags attached. If you’ve traveled with the bag, it is considered used and is not eligible for a return. For issues that arise after use, you would need to file a warranty claim if the problem is due to a defect.

What if I lost my receipt or order number?

Your order number is essential for initiating a return online. If you can’t find it, check your email for the original order confirmation. If you still can’t locate it, contact Travelpro Customer Service with your name, shipping address, and the email used for the purchase. They may be able to look up your order for you.

Does Travelpro offer free return shipping?

Travelpro typically provides a prepaid return shipping label for returns that are not due to customer error. However, they may deduct the cost of return shipping from your refund in some cases, or for international returns. The return portal will clarify any charges before you finalize your return.

Can I return a Travelpro bag without the original box?

While it is strongly recommended to use the original packaging, you can use a suitable alternative box that protects the luggage from damage during transit. The key is that the item itself must be in perfect, unused condition with all its tags. A missing box alone might not void your return, but damage during shipping due to poor packaging could.

What is Travelpro’s warranty vs. its return policy?

The 30-day return policy is for any reason—you simply changed your mind. The limited lifetime warranty covers defects in materials or workmanship for the functional life of the product. Warranty claims can be made years after purchase, while returns must occur within the first 30 days. They are two separate processes.

My return was denied. What are my options?

If your return is denied because the item was used, damaged, or missing tags, Travelpro will typically ship the item back to you at your cost. Your main option at that point is to keep the item or pursue a warranty claim if there is a legitimate manufacturing defect. Always ensure your item meets all conditions before sending it back to avoid this situation.

Understanding the Travelpro return policy gives you confidence as a shopper. By following the guidelines—acting within 30 days, keeping the item pristine, and using the official return process—you can shop knowing you have a clear path if the product isn’t right for you. Always double-check policy details on their official website, as terms can be updated. With this knowledge, you’re ready to choose your perfect luggage.