Tory Burch Return Policy

If you’ve ever bought something that didn’t quite work out, you’ll want to understand the Tory Burch return policy. Knowing the rules can make the process smooth and ensure you get your money back or find a perfect exchange. This guide breaks down everything you need to know, from time limits to condition requirements, so you can shop with confidence.

The core Tory Burch return policy is designed to be straightforward for customers. Most items purchased directly from Tory Burch, including online orders and boutique buys, can be returned within 30 days of receipt. The items must be in their original, unworn condition with all tags and packaging intact. Final sale items, however, are not eligible for return or exchange, so it’s crucial to check your receipt.

What Items Are Eligible for Return?

Not everything can be sent back. Here’s a quick list of what typically qualifies:

Ready-to-wear clothing (dresses, tops, pants, etc.)
Handbags and wallets
Shoes (must be tried on indoors)
Accessories like belts and scarves
Home decor items
Unused beauty products

What is Considered Final Sale?

Some purchases are marked as final. These cannot be returned under any circumstances. Always double-check before buying. Common final sale items include:

Items marked “Final Sale” at checkout or on the receipt.
Monogrammed or personalized products.
Gift cards and e-gift cards.
Items purchased from third-party retailers (like department stores).

Condition Requirements: The Golden Rule

The most important part of the policy is condition. Tory Burch will only accept returns if the merchandise is in its original state. This means:

All original tags are attached and labels are in place.
The item has not been worn, washed, or altered.
Shoes show no signs of wear on the soles and were only tried on carpet.
All packaging, like dust bags and boxes, are included and undamaged.

If an item arrives with a defect, you should contact Customer Service immediately instead of initiating a standard return.

Timeframe: How Long Do You Have?

You have 30 days from the date you received the item to start a return. The clock starts ticking the day the package is delivered, not the day you ordered it. It’s a good idea to initiate the return as soon as you know you don’t want to keep something, as processing can take a few days.

Step-by-Step Return Process

Returning an item to Tory Burch is a simple process. Follow these steps to ensure it goes smoothly.

For Online Purchases

Returns for items bought on the Tory Burch website are easiest to manage online.

Log into your account: Go to the Tory Burch website and sign in. Navigate to “My Orders” or “Order History.”
Select the item: Find the order containing the item you wish to return. Click on “Return Item” or a similar link.
Choose a reason: Select your reason for the return from the dropdown menu. This helps the company improve.
Print your label: A prepaid return shipping label will be generated. Print it out. If you don’t have a printer, you can often have the QR code scanned at a drop-off location.
Pack the item: Securely pack the item in its original packaging, include all tags and accessories, and seal the box.
Attach the label: Attach the printed return label over the original shipping label on the box.
Drop it off: Drop the package at the designated carrier (usually UPS or FedEx). Keep your tracking number!

For In-Store Purchases

You can also return items directly to a Tory Burch boutique.

Bring your items: Take the item, along with all original packaging and tags, to any Tory Burch store.
Bring your proof of purchase: Have your receipt, packing slip, or the credit card you used ready. If you don’t have it, they may try to look up the purchase with your ID.
Complete the transaction: A sales associate will process the return. You’ll typically receive your refund on the spot if you have the original payment method.

Remember, you can return online purchases to a store, which is often faster. However, you cannot return boutique purchases via mail; those must go back to a store.

International Returns

If you’re outside the United States, the process may vary slightly. Generally, you still have 30 days, but you must use the returns portal specific to your region. Duties and taxes are often non-refundable, and you might be responsible for return shipping costs. Always check the website for your country’s specific policy.

Refunds and Exchanges

Understanding how and when you’ll get your money back is key.

How Refunds Are Issued

Tory Burch will refund the purchase price to the original form of payment. Here’s what to expect:

Credit/Debit Card: Refunds appear on your statement within 7-14 business days after they receive and process the return.
PayPal: The refund goes back to your PayPal balance, usually within a few days of processing.
Gift Card: The amount is credited back to a new Tory Burch e-gift card.

Shipping charges are typically non-refundable, unless the return is due to a Tory Burch error.

Exchange Process

Tory Burch does not offer direct exchanges through their online system. The standard method is:

Process a return for the item you don’t want.
Once the refund is initiated, place a new order for the desired item.

For a quicker exchange, visiting a Tory Burch boutique is your best bet. They can often handle the return and new purchase in one transaction, subject to item availability.

Sale Item Refunds

Items purchased on sale are refunded at the sale price paid. The same 30-day and condition rules apply, unless the item was a final sale markdown.

Common Issues and How to Solve Them

Sometimes, returns don’t go as planned. Here are solutions to frequent problems.

Missing Tags or Packaging

If you’ve lost a tag or the dust bag, your return may be rejected. It’s worth contacting Customer Service to explain the situation—they might offer a one-time courtesy or a store credit instead of a full refund, but this is not guaranteed. Prevention is the best policy: keep everything together until you’re sure you’re keeping the item.

Past the 30-Day Window

The 30-day policy is firm. If you’re past the deadline, your return will not be accepted through standard channels. Your only option is to contact Customer Service directly. In rare cases, they may offer a merchandise credit, but do not count on this.

Defective or Damaged Items

If your item arrives damaged or has a manufacturing flaw, do not use the standard return portal. Instead, call or email Tory Burch Customer Service immediately. They will provide special instructions and usually cover all shipping costs for the replacement. Take photos of the defect as soon as you notice it.

Incorrect Refund Amount

If your refund seems lower than expected, check if the original shipping fee was deducted. If it still seems wrong, review your receipt to confirm the price paid, including any promotions. Then, contact Customer Service with your order number and return tracking number for clarification.

Tips for a Hassle-Free Return Experience

Act Quickly: Don’t let the item sit in your closet. The 30 days goes by fast.
Save Everything: Keep the original box, tissue paper, tags, and dust bags until you’re certain.
Try On Carefully: When trying on shoes, do so on a clean, carpeted surface. For clothing, be mindful of makeup or deodorant.
Understand Final Sale: Always read the product description and checkout page carefully for final sale notices.
Use Tracked Shipping: If returning by mail, always use the provided label and keep the tracking number. This is your proof of return.
Consider In-Store: If you live near a boutique, returning in person is often the fastest way to get your refund resolved.

FAQs About Tory Burch Returns

Can I return a Tory Burch item without a receipt?

Possibly. In stores, they may try to look up the purchase with your ID or the credit card used. For online returns, you need your order number. If you have no proof, they may offer the lowest recent selling price as a merchandise credit, if they accept it at all.

Does Tory Burch offer free returns?

Yes, for purchases made within the United States, Tory Burch provides a prepaid return shipping label. You can also return for free at any boutique. International customers should check their regional site for details, as fees may apply.

How long does it take to get a refund from Tory Burch?

After they receive your return at their warehouse, it takes about 7-14 business days for the refund to post to your original payment method. Refunds to gift cards or from in-store returns are often faster.

Can I return a gift to Tory Burch?

Yes, you can return a gift. You’ll need the gift receipt. Without a receipt, the return may be issued as a merchandise credit at the current selling price. The refund will go to the gift giver if the original payment method is traceable.

What is Tory Burch’s exchange policy?

As mentioned, direct exchanges aren’t done online. You need to return the original item and then place a new order. For an immediate exchange, visit a Tory Burch store where associates can assist you directly.

Are Tory Burch outlet returns different?

Yes, items purchased at a Tory Burch Factory Outlet store or website have a different policy. The return window is often shorter (sometimes 14 days) and terms may vary. Always check the receipt from an outlet purchase for its specific policy.

What if I received a wrong item?

Contact Customer Service right away. They will arrange a prepaid return label for the incorrect item and expedite shipping for the correct one. You shouldn’t incur any costs for their mistake.

Can I return customized items?

No. Any product that has been monogrammed, engraved, or otherwise personalized is considered final sale and cannot be returned or exchanged. Be absolutely sure before you order these items.

Knowing the ins and outs of the Tory Burch return policy makes you a smarter shopper. By following the time limits, keeping items in perfect condition, and using the right return method, you can shop their collections with peace of mind. Always double-check your items upon arrival and don’t hesitate to reach out to their friendly customer service team if you have any unique situations. With this knowledge, you’re ready to enjoy your Tory Burch purchases, knowing you’re covered if something isn’t just right.