We’ve all been there. You order a cool new jacket or a pair of shoes online, and when they arrive, they just aren’t what you expected. Maybe the fit is a little off, or the color looks different in person. It happens to the best of us. That’s why knowing the ins and outs of a store’s return process before you buy is one of the smartest shopping habits you can develop. It gives you the confidence to shop, knowing you have options if something isn’t quite right.
When it comes to a popular retailer like Tillys, famous for its laid-back California style and surf and skate brands, having a clear understanding of the Tillys return policy is key to a stress-free shopping experience. Whether you’re a loyal customer or considering your first purchase, this guide will walk you through everything you need to know about making returns and exchanges, so you can get back to enjoying your gear.
What You Need to Know About the Tillys Return Policy
The foundation of the Tillys return policy is a straightforward 30-day window. This means you have 30 days from the date your order was shipped to initiate a return. It’s a good idea to check your shipping confirmation email for that exact date. For a return to be accepted, the items must be in their original condition—unworn, unwashed, and with all original tags attached. This is pretty standard for clothing retailers, as it ensures the item can be resold to another customer.
One of the most important things to remember is to include the original packing slip with your return. This slip is crucial because it contains the information Tillys needs to process your refund accurately and efficiently. If you can’t find it, don’t worry just yet—we’ll cover what to do in that situation a bit later.
How to Return Your Tillys Purchase
Tillys offers a couple of convenient ways to send back items you don’t want to keep. The method you choose might depend on whether you have your original packing slip and how quickly you need your refund or exchange processed.
Making a Return by Mail
This is the most common method for online returns. The process is designed to be simple. First, locate your original packing slip. On the back, you’ll find a pre-printed return form. Fill this out, indicating whether you want a refund or an exchange. Then, pack your items securely in a box or mailer, enclose the completed form and the packing slip, and affix the pre-paid return shipping label that came with your order. Drop it off at your local post office or USPS mailbox, and you’re all set.
What If I Lost My Packing Slip?
It happens! If you’ve misplaced your packing slip, you can still process a return, but you’ll need to start online. Log in to your Tillys account on their website or mobile app. Navigate to your order history, select the item(s) you wish to return, and follow the prompts to generate a new return label and packing slip. This ensures your return is linked to your original order, preventing any delays.
Returning Items to a Tillys Store
If you’re lucky enough to live near a Tillys retail location, this is often the fastest and easiest option. You can bring your online purchase directly to the store for a return or exchange. Just remember to bring the items you’re returning, the original packing slip, and the form of payment you used. The store associates can process your return right at the register, and if you’re doing an exchange, you can walk out with your new items the same day.
Getting Your Money Back: Refunds and Exchanges
Once Tillys receives your return, it typically takes about 7-10 business days for them to process it. After processing, your refund will be issued to your original form of payment. Keep in mind that it can take an additional few business days for your bank or credit card company to post the refund to your account. If you used a gift card, the refund will be issued back to a new Tillys eGift Card.
Exchanges are also a breeze, especially if you do them in-store. For mail-in exchanges, you’ll indicate your desired new item on the return form. If the exchange item is a different price, Tillys will either charge or refund you the difference.
Special Considerations and Exceptions
While the Tillys return policy is quite generous, there are a few special cases worth noting. For hygiene and safety reasons, all face masks, swimwear, and intimates are considered final sale and cannot be returned unless they are defective. This is a common practice across the retail industry.
Also, be mindful of final sale items. These are often products that have been heavily discounted during clearance sales. They will be clearly marked as “Final Sale” on the product page and on your receipt, and they are not eligible for return or exchange.
Tips for a Smooth Return Experience
A little preparation can make the return process incredibly easy. First, try on your items as soon as they arrive. This ensures you’re still within the 30-day window if something doesn’t fit. When you’re ready to return, double-check that all original tags are still attached and that the item is in the same condition as when you opened the box. Finally, always keep your packing slip with your order until you’re sure you’re going to keep everything. Storing it in the bag with your receipt is a great habit.
Knowing the details of the Tillys return policy empowers you to shop with confidence. With a clear 30-day window and multiple return options, you can focus on finding the perfect styles without the worry. Just remember to keep those tags on and hold onto your packing slip, and you’ll be set for a seamless experience every time.