If you’ve recently bought a pair of boots from Tecovas and they’re not quite right, understanding the Tecovas return policy is your first step. This guide breaks down everything you need to know about returns, exchanges, and warranty claims in simple, clear terms.
Shopping for quality boots and western wear should feel confident, not confusing. That’s why a clear return policy is so important. We’ll cover the timeframes you have to make a return, the condition items need to be in, and how to start the process. You’ll also learn about their exchange options, warranty for repairs, and some helpful tips to ensure a smooth experience. Let’s get into the details so you can shop with peace of mind.
Tecovas Return Policy
The core of the Tecovas return policy is designed to be straightforward and customer-friendly. In essence, they offer a 30-day window for full refunds on unworn items. This applies to purchases made both online and in their physical retail stores.
It’s important to note that the 30-day period begins from the day you receive your order, not the day you placed it. This gives you a reasonable amount of time to try items on at home and decide if they’re keepers. All returned merchandise must be in its original, new condition with all tags attached and packaging included.
What Items Are Eligible for Return?
Most items from Tecovas are eligible for return within the 30-day period. This includes their famous boots, apparel, accessories, and leather care products. However, there are a few key conditions and exceptions to be aware of:
* Boots and Shoes: Must be completely unworn, with no scuffs, marks, or dirt on the soles or uppers. The original shoe bags and box should be included if possible.
* Apparel (Shirts, Belts, Hats, etc.): All original tags must be attached. Items must not show any signs of wear, washing, or alteration.
* Final Sale Items: Any product marked as “Final Sale” at the time of purchase is not eligible for return or exchange. This is often the case for heavily discounted or clearance items.
* Monogrammed or Personalized Products: Custom items created specifically for you, like monogrammed belts or bags, cannot be returned unless they arrive defective.
The Step-by-Step Return Process
Initiating a return to Tecovas is a digital-first process, even if you bought your item in a store. Here’s how to do it:
1. Start Online: Go to the Tecovas website and navigate to their Returns & Exchanges page. You’ll need your order number and the email address used for the purchase.
2. Initiate the Return: Enter your details to access your order. Select the item(s) you wish to return and choose your reason.
3. Choose Your Method: You can opt for a full refund to your original payment method or an exchange for a different size/color. You’ll also choose between a prepaid return label or a QR code for in-store drop-off.
4. Package Your Item: Securely pack the item in its original packaging. Include all tags, accessories, and shoe bags. Attach the provided return label to the outside of the box.
5. Ship or Drop Off: You can drop the package at the designated carrier (typically UPS) or, for added convenience, bring the item and your QR code to any Tecovas retail store.
6. Wait for Confirmation: Once Tecovas receives and inspects your return, they will process it. You’ll get an email confirmation. Refunds usually appear in your account within 5-10 business days.
Returning In-Store Purchases
If you bought your item at a physical Tecovas store, you have two options. You can return it directly to any Tecovas retail location with your receipt. This is often the fastest way to get a refund or do an exchange on the spot.
Alternatively, you can follow the online return process described above to generate a prepaid label. This is useful if you don’t live near a store. Remember, the same 30-day and condition policies apply to in-store purchases.
What About International Returns?
Tecovas does ship internationally, but their return policy for orders outside the United States is different. International customers are responsible for the cost of return shipping, and the original shipping fees are non-refundable. It’s crucial to contact Tecovas Customer Experience team directly before sending an international return to get specific instructions and avoid any surprises.
Understanding Exchanges
If you love your Tecovas product but need a different size or color, an exchange is a great option. The process starts the same way as a return. You can initiate an exchange through the online portal or by visiting a store.
For online exchanges, Tecovas will often ship the new item to you once your return is initiated, before they even receive the original item back. This is called an “advanced exchange” and gets your new size to you much faster. They may place a temporary authorization hold on your card for the new item until the return is completed.
The Tecovas Warranty and Repair Program
Beyond the standard return window, Tecovas stands behind the craftsmanship of their boots with a warranty. This is separate from the return policy and covers defects in materials and workmanship for the life of the product.
What the Warranty Covers
The warranty is specifically for manufacturing flaws, not for normal wear and tear. Examples of covered issues include:
* Stitching that unravels prematurely.
* Sole separation that isn’t caused by extreme wear.
* Major leather defects that were present from manufacturing.
What is Considered Normal Wear and Tear?
Boots are meant to be worn, and some changes are natural. The warranty does not cover:
* Scuffs, scratches, or patina developed from use.
* Worn-down heels or outsoles.
* Damage from accidents, improper care, or exposure to harsh elements.
* Stretching or creasing of the leather.
How to Submit a Warranty or Repair Claim
If you believe your boots have a manufacturing defect, here’s what to do:
1. Contact Customer Experience: Reach out via email or phone. Describe the issue in detail and provide your original order number if possible.
2. Submit Photos: You will likely be asked to send clear, well-lit photographs of the problem area from multiple angles.
3. Get an Evaluation: The Tecovas team will review your claim. If it’s covered under warranty, they will provide you with a prepaid label to send the boots in for assessment or repair.
4. Repair or Replace: Their cobblers will evaluate the boots in person. They will either repair the issue free of charge or, if the damage is too severe, discuss replacement options.
What About Non-Warranty Repairs?
For issues related to normal wear, Tecovas offers a premium recrafting service for a fee. This can include resoling, reheeling, and general restoration. Contact their team for a current quote and to initiate a paid repair.
Tips for a Smooth Return or Exchange Experience
Following a few simple guidelines can make the process hassle-free and ensure you get your refund or new item quickly.
* Keep the Original Packaging: Try boots on on a clean, carpeted surface. Keep the box, tissue paper, and shoe bags until you’re sure you’re keeping them.
* Act Within the Timeframe: Mark your calendar. The 30-day window can pass quicker than you think, especially if your’e deciding between sizes.
* Inspect Items Immediately: When your order arrives, check it over right away. Look for any shipping damage or potential defects so you can address it immediately.
* Use the Right Return Method: If you have a store nearby, an in-store return is often the fastest resolution. For online returns, use the label they provide to ensure proper tracking.
* Be Patient During Peak Times: Around holidays and major sales, return processing can take a few extra days. Your refund will still be issued once the return is approved.
Common Questions and Concerns
Here are answers to some frequently asked questions that aren’t always covered in the main policy.
Do I have to pay for return shipping?
For standard returns within the U.S., Tecovas provides a prepaid return label. There are no deductions for return shipping from your refund, which is a nice benefit.
How long do refunds take?
After Tecovas receives and inspects your return, they issue the refund. It typically takes 5-10 business days for the funds to reappear in your bank or card account, depending on your financial institution’s processing times.
Can I return a gift?
Yes, but you’ll need the order number. The refund will go back to the original form of payment used by the gift-giver. Alternatively, Tecovas can often issue store credit in the form of an e-gift card to the recipient.
What if my item arrives damaged or defective?
Contact Tecovas Customer Experience immediately. They will make it right, usually by sending a replacement product promptly and providing a label to return the damaged item. This is handled separately from a standard return.
Frequently Asked Questions (FAQ)
Q: What is Tecovas’ return policy?
A: Tecovas offers a 30-day return policy for items in new, unworn condition with all tags attached. Full refunds are issued to the original payment method.
Q: How long do I have to return Tecovas boots?
A: You have 30 days from the date you receive your shipment to initiate a return for unworn boots.
Q: Are Tecovas returns free?
A: Yes, for standard U.S. returns, Tecovas provides a free prepaid return shipping label. International customers are responsible for return shipping costs.
Q: Can I exchange my Tecovas boots for a different size?
A: Absolutely. You can initiate an exchange online or in-store. Online, they often offer an advanced exchange to ship the new size to you faster.
Q: What is the Tecovas warranty?
A: Tecovas warranties its products against defects in materials and workmanship for life. This covers issues like premature stitching or sole separation, not normal wear and tear.
Q: How do I start a Tecovas return?
A: Visit the Returns & Exchanges page on the Tecovas website, enter your order number and email, and follow the prompts to generate a return label or QR code.
Q: Can I return items bought in a Tecovas store?
A: Yes, you can return in-store purchases to any physical Tecovas location with your receipt, or you can use the online process to mail it back.
Q: What items are final sale at Tecovas?
A: Items marked “Final Sale” at checkout, often clearance or deeply discounted products, cannot be returned or exchanged. Custom monogrammed items are also final sale.
Understanding the Tecovas return policy and warranty gives you the confidence to shop their collection. By following the simple steps and keeping items in new condition, you can ensure a positive experience whether you’re keeping your purchase or sending it back. Always remember to reach out to their friendly Customer Experience team if you have any unique situations or questions—they’re there to help.