Buying a new TV is exciting, but what if it doesn’t meet your expectations? Understanding the target return policy for TVs is the key to a stress-free purchase and ensuring you get the perfect set for your home. This guide will walk you through everything you need to know, from time limits and condition rules to navigating restocking fees and exceptions.
We’ll break down the fine print so you can shop with confidence. Knowing your rights and the store’s requirements saves you time, money, and hassle.
Target Return Policy for TVs
Target’s standard return policy is quite generous, but it has specific rules for larger electronics like televisions. In most cases, you have 90 days from the purchase date to return a TV for a refund or exchange. This is a longer window than many other retailers offer, giving you ample time to test the screen.
However, there are important conditions and details you must follow. Your success depends on having the right items and meeting the store’s criteria.
Key Requirements for Returning a TV to Target
To ensure your return goes smoothly, you’ll need to gather a few things before heading to the store. Missing one of these can result in a denied return, so it’s crucial to be prepared.
- Original Receipt or Proof of Purchase: This is the most important item. Have your physical receipt, the packing slip from an online order, or the barcode from your Target app ready. If you paid with a credit or debit card, Target can often look up the purchase that way.
- All Original Packaging and Accessories: You need the TV’s original box, all styrofoam inserts, remote controls, power cords, stands, and any included documentation (manuals, warranty cards). The packaging is vital for protecting the TV during the return process.
- The TV Itself in Like-New Condition: The television must be in resellable condition. This means no scratches, dents, or damage to the screen or body. It should be factory reset, with all your personal accounts logged out.
- A Valid ID: For returns without a receipt or above a certain dollar amount, Target will ask for a government-issued ID. This is to track return activity and prevent fraud.
The 90-Day Return Window Explained
The 90-day period is standard for most items at Target, but it’s especially helpful for TVs. It allows you to live with the TV through different viewing scenarios—sports, movies, gaming—to truly judge its performance.
Mark your calendar from the date of purchase, not delivery. For online orders, the purchase date is when you clicked “buy,” not when it arrived at your door. If you’re a Target RedCard holder, you get an extended 120-day return window on most items, which may apply to TVs—always double-check your specific purchase details.
What If You’re Outside the Return Window?
If more than 90 days have passed, Target’s standard policy states the return will not be accepted. Your options become more limited.
- Manufacturer’s Warranty: Contact the TV’s manufacturer. Most new TVs come with a one-year limited warranty that covers defects in materials or workmanship. This is for repairs, not returns.
- Target Protection Plans: If you purchased a Target Protection Plan, it may offer coverage beyond the return period for specific issues like accidental damage. Review your plan’s terms.
- Customer Service Exception: In rare cases, and at the manager’s discretion, an exception might be made for a store credit. This is not guaranteed and should not be relied upon.
Understanding Restocking Fees for TVs
This is a critical part of the policy that catches many people off guard. Unlike most other items, Target typically charges a restocking fee for television returns.
The fee is usually 15% of the TV’s purchase price. For example, on a $1,000 TV, the restocking fee would be $150. This fee is deducted from your refund total. The reason for this fee is the significant handling and repackaging required for large, fragile electronics to make them ready for resale again.
How to Avoid the Restocking Fee
There are a couple of scenarios where the restocking fee may be waived:
- Defective or Damaged on Arrival: If the TV is broken, has a faulty screen, or was damaged during delivery, you should not be charged a restocking fee. The return is processed as a defective exchange or refund.
- Policy Override by Manager: In cases of exceptional customer service situations, a store manager might have the authority to waive the fee. Again, this is not standard procedure.
Step-by-Step Guide to Returning Your TV to Target
Follow these steps to make your return process quick and efficient.
- Gather Everything: Collect the TV, all accessories, and all original packaging materials. Don’t forget the remote and power cable!
- Factory Reset the TV: Go into the TV’s settings menu and perform a factory data reset. This removes all your personal information, apps, and settings.
- Repack the TV Securely: Carefully place the TV back into its original box using all the original styrofoam supports. This is crucial to prevent damage in transit.
- Bring Proof of Purchase: Have your receipt, packing slip, or app barcode ready. Also, bring the payment card you used and a valid ID.
- Go to the Service Desk: Take everything to the Guest Services desk at your local Target store. For very large TVs, you may need to pull your car to a specific loading area; call the store ahead to ask about procedure.
- Process the Return: The team member will inspect the TV and your items, process the return, and explain any deductions (like a restocking fee). You’ll receive your refund to your original payment method.
Online Purchase vs. In-Store Purchase Returns
The process differs slightly depending on where you bought the TV.
TVs Purchased In-Store: These must be returned to a physical Target store. You cannot mail back a TV bought in a store. Bring everything to the service desk as outlined above.
TVs Purchased Online at Target.com: You have two options for online purchases. You can return the TV to any Target store, following the in-store steps. Alternatively, you can initiate a return through your Target.com account and schedule a pickup via a carrier. Important: For large TVs, the pickup option may involve hefty shipping fees deducted from your refund, often making in-store return the more economical choice.
Special Considerations and Exceptions
Some situations require extra attention.
- Open-Box TVs: TVs purchased as “open-box” from Target have a different, often shorter, return window. This is typically 30 days. Check your receipt for the specific terms at the time of purchase.
- Holiday Season Extension: Purchases made between November and December often qualify for an extended return window, sometimes into January. This policy changes yearly, so verify the current year’s holiday return dates on Target’s website.
- Damaged During Return: If the TV is damaged because it was not packed correctly for return, Target may refuse the return or offer a reduced refund. Proper packing is your responsibility.
What About Exchanges?
If you want to exchange your TV for a different model, the process is essentially a return followed by a new purchase. The original TV is returned (subject to the 90-day rule and restocking fee), and then you buy the new one. Ensure the TV you want is in stock before processing the return to avoid being without a set.
For a direct even exchange (same model for same model, often due to a defect), the restocking fee is usually waived, and the process is more straightforward.
Tips for a Successful TV Return at Target
- Keep the box and packaging for at least the first 90 days. It’s the safest way to transport the TV back.
- Test your TV thoroughly within the first week. Don’t wait until day 89 to discover an issue.
- Take pictures when you unbox the new TV. This provides proof of the original condition if a dispute arises.
- Always check the latest policy on Target’s official website before making a return, as policies can be updated.
Frequently Asked Questions (FAQ)
Q: Can I return a TV to Target without the box?
A: It’s highly recommended to have the original box. While not always an absolute requirement, returning a large TV without its protective packaging is risky. The store may refuse it if they cannot safely handle or resell it, or they may deduct a larger fee for missing packaging.
Q: Does Target’s TV return policy have a restocking fee?
A: Yes, in most cases. Target typically charges a 15% restocking fee for television returns unless the item is defective or damaged upon arrival. This is clearly stated in there return policy details.
Q: How long do I have to return a TV to Target?
A: The standard return period for TVs at Target is 90 days from the purchase date. RedCard holders may receive a 120-day window. Always confirm based on your specific reciept.
Q: Can I return an online TV purchase to a store?
A: Yes, you can. Returning a TV bought on Target.com to a physical store is often the easiest and cheapest method, as you avoid potential return shipping costs.
Q: What if my TV is broken when it arrives?
A: Contact Target immediately. For online orders, use the “Help” section in your order details. For in-store, call the store. Do not attempt a standard return; you need to report it as damaged/defective to avoid fees and get a proper replacement or refund.
Q: Will I get a full refund for my TV?
A: Your refund will be for the purchase price, minus any applicable restocking fee (usually 15%). If you are missing accessories or the packaging, further deductions could occur.
Q: Does Target price match after purchase?
A> Target has a price match policy. If you buy a TV and the price drops at Target or a qualifying competitor within 14 days, you can request a price adjustment. This is separate from the return policy and can save you a trip.
Final Thoughts on Navigating the Policy
Knowing the details of the target return policy for TVs empowers you as a shopper. The 90-day window is a great benefit, but the restocking fee and packaging requirements are key factors to plan for. Always keep your receipt and the original box during the return period.
By following the steps and tips outlined here, you can handle your TV return confidently. The goal is to ensure you end up with a television you love, and a clear understanding of the process makes that much more likely. If your ever in doubt, the quickest source of accurate information is Target’s own customer service or their official policy page online.