You’ve opened an item from Target, and now you need to return it. Understanding the target return policy for opened items is your first step. It can feel confusing, but don’t worry. This guide breaks it down into simple, clear steps. We’ll cover what you can return, how to do it, and what to expect.
Target is generally known for its customer-friendly approach. But rules for opened merchandise are specific. Knowing them saves you time and hassle. Let’s get right into the details.
Target Return Policy for Opened Items
This is the core rule. Target accepts returns on most opened items within 90 days of purchase. You will need your receipt or the payment card used for the buy. For items without a receipt, Target may offer an exchange or a merchandise voucher. The final amount is based on the lowest recent selling price.
However, some product categories have different rules or cannot be returned at all once opened. It’s crucial to check these exceptions before you attempt a return.
What You Need for a Successful Return
Gathering the right items makes the process smooth. Here’s what you should have ready:
- The item in its original packaging, if possible.
- All parts, pieces, and accessories that came with it.
- Your original receipt. This is the best and fastest way.
- The credit/debit card, Target gift card, or the Target app with your Wallet used for the purchase.
- A valid government-issued photo ID for returns without a receipt.
Step-by-Step Return Process
Follow these steps to return your opened item.
- Check Eligibility: First, confirm your item is returnable. Review the exception list later in this article.
- Gather Everything: Collect the item, its parts, and your proof of purchase (receipt or card).
- Visit the Service Desk: Go to the Guest Services desk at any Target store. You cannot return opened items by mail.
- Explain the Reason: Briefly tell the team member why you are returning the item. For electronics, a reason is often required.
- Receive Your Refund: The refund will typically be issued to your original payment method. Gift card purchases get a new gift card.
Major Exceptions and Special Rules
Some items have strict policies. Opened returns are often not allowed or have shorter windows.
Electronics and Entertainment
This category has the most important exceptions. Pay close attention.
- Opened Video Games, Software, and Movies: These can only be exchanged for the same title if defective. You cannot return an opened game just because you didn’t like it.
- Opened Music and Books: Similar to movies, these are final sale once opened.
- Major Electronics: Items like opened tablets, smartwatches, mobile phones, and GPS devices have a 30-day return window. They must be in like-new condition with all components.
- Apple Products: Opened Apple products also fall under the 30-day rule.
Personal Care and Wellness
For health and safety reasons, these items are final sale once opened.
- Opened cosmetics
- Opened skincare products
- Opened vitamins and supplements
- Opened personal care appliances (like electric toothbrushes) if used
Other Notable Exceptions
- Opened Trading Cards and Sports Cards: These are final sale.
- Opened Diapers: Target has a generous exchange policy for unopened packages, but opened packages may be handled on a case-by-case basis for quality issues.
- Customized or Personalized Items: These cannot be returned, even if unopened.
- Opened Airbeds: For hygienic reasons, these are non-returnable once the package is opened.
- Swimwear with the hygienic liner removed: This is considered final sale.
The 90-Day Rule and Receipt Details
The 90-day clock starts on the day you purchased the item. Your receipt is the best proof of this date. If you used the Target app or have a RedCard, your purchase history is digitaly stored. This can serve as your receipt.
For returns without a receipt, Target’s system will check your ID. They track these returns to prevent abuse. You are limited to $100 in non-receipted returns within a 12-month period. The refund will be given as a merchandise return card.
Returning Opened Items from Online Orders
The process is similar but you have an extra option. For items bought on Target.com, you can start the return online. However, the physical item must still be brought to a store.
- Go to “Your Orders” on Target.com or in the app.
- Select the item you wish to return.
- Choose the reason and select “Return to Store.”
- You’ll get a QR code. Bring this code, the item, and your ID to the store.
Starting online can sometimes speed up the in-store process. But you can also just walk in with the item and your packing slip.
Defective or Damaged Opened Items
What if your opened item is broken or doesn’t work? Target’s policy is generally good here. If an item is defective, you can return or exchange it within the applicable return window (90 days, or 30 for electronics).
You should explain the defect clearly at the service desk. For complex electronics, they might test it. Having all the cables and manuals is extra helpful in these situations. If the item is within its manufacturer’s warranty, Target may direct you to contact the manufacturer after their return window closes.
Target’s Exchange Policy for Opened Items
Sometimes, you just want a different size or color. Exchanges are usually straightforward for opened items that are eligible for return. You can exchange the item for another of the same price or higher (paying the difference).
Exchanges often follow the same rules as returns. So an opened video game can only be exchanged for an identical copy if it’s defective. An opened shirt, however, can usually be exchanged for a different size without issue.
Tips for a Hassle-Free Experience
- Keep your receipt for at least 90 days. Take a picture with your phone as a backup.
- If you’re unsure about an item, keep the packaging neat when you open it.
- Be polite and clear with the Guest Services team member. They can often help find solutions within the policy.
- Check the return policy on Target.com for specific items before you buy, especially for big-ticket electronics.
- Use a Target RedCard or the app for automatic digital receipt tracking.
What Happens to Your Returned Item?
You might wonder where your opened item goes. Target, like many retailers, has a process. Most returned items in sellable condition are restocked. Items that are opened or damaged are often sent to liquidators or recycling partners. Some are repackaged for resale if possible. Target aims to minimize waste, but for hygiene and safety, some opened items cannot be resold.
Frequently Asked Questions (FAQ)
Can I return an opened item to Target without a receipt?
Yes, but with limits. You’ll need a valid ID, and the return is subject to a store approval. You may receive a merchandise card for the lowest recent selling price, up to $100 annually per ID.
What is Target’s return policy on opened makeup?
Opened cosmetics and skincare are final sale for health reasons. Target does not accept returns on these once they are opened. An exception might be made if the product was defective and unopened, but policies are strict here.
How long do I have to return an opened item at Target?
For most items, you have 90 days from the purchase date. The key exceptions are major electronics and Apple products, which have a 30-day return window even if opened.
Can you return opened toys to Target?
Generally, yes. Most opened toys can be returned within 90 days with a receipt, as long as all major parts are included. It’s always a good idea to keep the packaging if you think a return is possible.
Does Target take back opened video games?
Only for an identical exchange if the game is defective. You cannot return an opened game simply because you didn’t enjoy it. This is a standard policy across most retailers.
What is the policy for returning opened electronics at Target?
Opened electronics like tablets, phones, and smartwatches must be returned within 30 days. They need to be in like-new condition with all original accessories and packaging. The policy for opened movies and music is more strict, often allowing only exchanges for the same title if faulty.
Final Thoughts on Navigating the Policy
Knowing the target return policy for opened items gives you confidence as a shopper. The 90-day window is generous for most things. The key is to be aware of the big exceptions: electronics, media, and personal care items. Always try to have your receipt or payment card. When in doubt, a quick call to your local Target store’s Guest Services can provide clarity before you make the trip.
Returning an opened item is usually a simple process at Target. By following the guidelines and preparing your items, you can ensure a quick resolution. Remember to check specific product details online if your purchase is expensive or falls into a tricky category. This way, you can shop with peace of mind.