If you’ve bought something from Suit Supply and need to send it back, understanding the Suit Supply return policy is the first step. This guide will walk you through everything you need to know, from time limits to condition requirements, so you can handle your return or exchange smoothly and confidently.
We’ll cover the standard policy for online orders, the rules for in-store purchases, and what to do with made-to-measure items. You’ll also find clear instructions on how to start a return, pack your items, and get your refund.
Suit Supply Return Policy
The core Suit Supply return policy is designed to be straightforward for online purchases. Here are the most important points you should remember.
Key Timeframes and Conditions
You have 30 days from the date you received your order to initiate a return. The items must be in perfect, unworn condition with all original tags and packaging attached.
- 30-Day Window: The clock starts the day your package arrives.
- Original Condition: Items must not show any signs of wear, alteration, or damage.
- Tags and Packaging: All garment tags, labels, and protective bags (like suit bags) must be included.
What Can and Cannot Be Returned
Most full-price items from the online store are eligible for return. However, there are important exceptions.
- Returnable: Suits, jackets, trousers, shirts, knitwear, and accessories from the main collection.
- Non-Returnable: Made-to-measure and custom items, final sale merchandise (clearly marked), and gift cards.
- Special Cases: Swimwear and underwear for hygiene reasons, unless faulty.
Refund Method and Timing
Refunds are issued to the original payment method used for the purchase. Processing times can vary.
- Once the return is received and inspected at the warehouse, it takes about 10 business days for the refund to be processed.
- You will recieve an email confirmation when your refund is on its way. The time it then takes to appear on your bank or credit card statement depends on your financial institution.
Return Shipping Costs
Suit Supply provides a pre-paid return label for online orders within the return window. This means it’s free for you to send items back, as long as your return meets the policy conditions.
How to Return an Online Order Step-by-Step
Returning an online order involves a few simple steps. Follow this process to ensure your return is handled quickly.
Step 1: Initiate Your Return Online
Start the process through your Suit Supply account. Go to the “My Orders” section, select the item(s) you wish to return, and provide a reason for the return. The system will then generate your pre-paid return label and instructions.
Step 2: Prepare Your Package
Carefully repack the item in its original packaging. Attach all tags and ensure it’s in the same condition as when you received it. Include any accessories like garment bags or hangers. Securely place the return form inside the package.
Step 3: Attach the Label and Ship
Attach the provided pre-paid return label clearly on the outside of the box, covering any old labels. Drop the package off at the designated carrier location (usually UPS or DHL). Be sure to get a drop-off receipt for your records until the return is confirmed.
Step 4: Track and Confirm
Use the tracking number on your drop-off receipt to monitor the return’s journey. Suit Supply will notify you via email once they receive and process your return, and again when the refund is issued.
In-Store Purchase Returns and Exchanges
The policy for items bought in a physical Suit Supply store differs from online returns. You cannot return an in-store purchase by mail.
Bring It Back to Any Store
To return or exchange an item purchased in a store, you must take it to a Suit Supply retail location. The same 30-day condition rules apply—items must be unworn with tags attached. Bring your original receipt or the credit card used for purchase.
In-Store Exchange Process
Exchanges are often simpler in person. You can immediately select a different size, color, or item. If the new item costs more, you’ll pay the difference. If it costs less, you’ll recieve the difference as a refund to your original payment method or as store credit, depending on the store’s preference.
Made-to-Measure and Custom Items
This is a critical area of the policy. Suit Supply’s made-to-measure service involves garments tailored specifically to your measurements.
- Strictly Non-Returnable: Due to their personalized nature, made-to-measure suits, shirts, and other custom items cannot be returned or exchanged for fit reasons.
- Exceptions for Faults: They are only eligible for return if there is a clear manufacturing defect or fault. In such cases, you must contact Suit Supply directly to discuss the issue.
- Double-Check Measurements: It is essential to ensure your measurements are accurate before confirming a made-to-measure order, as adjustments after delivery are handled through alterations, not returns.
International Returns
If you are returning an item to Suit Supply from outside the country you ordered from, the process can involve extra steps.
Duties and Taxes
You are responsible for any import duties or taxes incurred on the returned goods. Suit Supply cannot refund these charges. It’s advisable to mark the package as a “return of goods” with the provided commercial invoice to potentially minimize fees.
Longer Processing Times
International shipping and customs clearance can significantly delay the return process. It may take several weeks for the package to reach the returns center and for your refund to be issued.
Exchanges vs. Refunds
Understanding your options helps you decide the best path forward.
Opting for an Exchange
If you want a different size or color, an exchange is efficient. For online orders, you often need to process a return and then place a new order. However, contacting customer service can sometimes streamline this. For in-store purchases, exchanges are done directly at the shop.
Requesting a Full Refund
A standard return for a refund is the default process for online returns. Remember, the refund goes back to your original payment method. Store credit is not typically offered unless there is an exception or as a solution for an in-store exchange where a direct refund isn’t possible.
What to Do If Your Return Is Outside the Policy
Sometimes, the 30-day window passes or an item has a minor issue. Here’s what you can try.
- Contact Customer Service: Explain your situation politely. In some cases, they may offer a one-time exception or a store credit solution, especially if you’re a loyal customer.
- Consider Alterations: For fit issues on a non-custom item, Suit Supply offers alteration services. While there’s a cost, it can be a better option than being stuck with an unwearable garment.
- Sell or Donate: If the item is in excellent condition but simply doesn’t work for you, selling it through a reputable platform or donating it are alternative options.
Tips for a Smooth Return Experience
A few simple habits can make the return process hassle-free.
Inspect Items Immediately
When your order arrives, try on items promptly on a clean surface. Check for any manufacturing flaws right away. This gives you the full 30 days to decide and avoids discovering a fault too late.
Keep All Packaging
Store the original box, tissue paper, garment bags, and all tags until you are certain you are keeping the item. Having everything on hand makes repacking for a return simple and ensures you meet the policy conditions.
Document Everything
Take photos of the items with tags attached before you send them back. Keep your email confirmations, return tracking number, and drop-off receipt until the refund is complete. This provides proof if any questions arise.
Frequently Asked Questions (FAQ)
How long does a Suit Supply refund take?
After Suit Supply receives your return, it takes about 10 business days to process the refund. The funds may then take an additional 3-5 business days to appear on your credit card or bank statement, depending on your institution.
Can I return a suit to Suit Supply without the tag?
No, all original tags must be attached for a return to be accepted. The tags are a key part of proving the item is in new, unworn condition. Returns without tags are typically rejected.
Is the Suit Supply return policy different for sale items?
Most sale items follow the standard return policy unless they are marked as “Final Sale.” Always check the product description page before buying a discounted item, as final sale purchases are non-returnable.
Can I return an online order to a Suit Supply store?
Yes, you can return online purchases to a physical Suit Supply store for your convenience. This often leads to a faster refund or immediate exchange. Bring your online order confirmation and ensure the item meets all return conditions.
What if my Suit Supply item is faulty?
If you receive an item with a manufacturing defect (like a broken stitch or fabric flaw), contact Suit Supply customer service immediately. They will guide you through a separate process for faulty items, which is handled outside the standard return window and may involve a replacement or repair.
Does Suit Supply offer free returns?
Yes, Suit Supply provides a pre-paid return shipping label for online orders that are within the 30-day return window and meet the condition requirements. This makes the return process free for the customer.
Final Thoughts on Navigating Returns
Knowing the details of the Suit Supply return policy empowers you to shop with confidence. The key is to act within the 30-day window, keep items in pristine condition with all tags, and use the provided pre-paid labels for online returns. For in-store purchases, remember to visit a physical location.
Special care should be taken with made-to-measure orders, as they are final. By following the step-by-step guides and tips outlined here, you can ensure that any necessary return or exchange is as smooth and quick as possible. Always double-check your order upon arrival and don’t hesitate to reach out to their customer service team if you have any unique situations or questions.