Staud Return Policy

Understanding the Staud return policy is the first step to shopping with confidence. Whether you’re investing in one of their iconic bags or a ready-to-wear piece, knowing the rules helps you make the best choice. This guide breaks down everything you need to know about returns, exchanges, and more. We’ll cover timeframes, condition requirements, and how to start a return. Our goal is to make the process simple and clear for you.

The Staud return policy is designed to be straightforward. It allows you to return full-price items within a set period for a refund. The item must be in its original, unworn condition with all tags attached. This policy applies to purchases made directly from the Staud website or their official stores. It’s important to note that final sale items cannot be returned. Always check your receipt or order confirmation for the exact return deadline.

Key Timeframes and Deadlines

You have 14 days from the date you receive your item to initiate a return. This is a standard window for many contemporary fashion brands. Once Staud receives your return package, it can take 7-10 business days for them to process it. After processing, your bank may take an additional 3-5 business days to post the refund to your account. Mark your calendar when your order arrives so you don’t miss the cutoff.

Initiate Return Within: 14 days of delivery.
Processing Time After Receipt: 7-10 business days.
Refund Posting: Additional 3-5 business days after processing.

Condition Requirements for a Successful Return

For a return to be accepted, the item must be in perfect, resalable condition. This means it looks exactly as it did when it was sent to you. Any signs of wear or use will likely result in your return being denied.

All original tags must be attached and intact.
The item must be unworn, unwashed, and unused.
It should be returned in its original packaging, including any dust bags or boxes.
There should be no stains, odors, or damage of any kind.

What Items Are Final Sale?

Not everything at Staud is eligible for return. Certain items are marked as final sale at the time of purchase. Buying these items means you agree they cannot be sent back for a refund or exchange. This is common across the retail industry.

Items marked “Final Sale” on the product page or in your cart.
Gift cards and e-gift cards.
Personalized or monogrammed items.
Items purchased during special promotion or clearance events may be final sale.

Step-by-Step Return Process

Follow these steps to ensure your return goes smoothly. Doing it correctly helps avoid delays or issues with your refund.

Log into Your Account: Visit the Staud website and go to the “Returns & Exchanges” page. You’ll need your order number and email address.
Initiate the Return: Select the item(s) you wish to return and provide a reason. The system will generate a return authorization.
Pack Your Item Securely: Place the item with all tags and original packaging into a shipping box. Include the return form if one is provided.
Ship the Package: Use the provided return label. Drop off the package at the designated carrier (usually UPS or USPS) and get a receipt for proof of shipment.
Track Your Return: Use the tracking number from your drop-off receipt to monitor the package’s progress back to the Staud warehouse.

Understanding Refunds and Credit

Refunds are issued to the original payment method used for the order. If you used a gift card, the refund will be issued as store credit. Store credit is typically issued as an e-gift card sent to your email. Remember, shipping charges are usually non-refundable unless the return is due to a Staud error. International orders may have additional deductions for duties and taxes, which are often non-refundable.

How Store Credit Works

If you choose store credit or are issued it for a final sale return, it will arrive via email. The credit does not expire, which is a nice benefit. You can use it during checkout on the Staud site. Store credit is a great option if you think you’ll shop with them again in the future.

Exchanging an Item

Staud’s policy primarily focuses on returns for refunds. For an exchange, the standard procedure is to return the original item for a refund and then place a new order for the desired item. This ensures you get the correct size or color as quickly as possible, especially if stock is low. Contact customer service directly if you have a specific exchange request; they may be able to assist you on a case-by-case basis.

International Return Considerations

If you’re shopping from outside the United States, the return process has a few extra steps. You are still subject to the 14-day return window. You are responsible for the cost of international return shipping and any applicable customs duties or taxes on the returned goods. These fees are rarely refundable. The refund will be issued in US Dollars, so currency conversion rates may affect the final amount you see.

What to Do If Your Return is Denied

If Staud denies your return because the item doesn’t meet their condition policy, they will notify you. The item will typically be shipped back to you at your expense. To avoid this, double-check the item’s condition before you send it. If you believe the denial was a mistake, you can contact customer service with your photos of the packaged item to discuss the situation.

Tips for a Hassle-Free Return Experience

A little preparation makes the return process much easier. Here are some practical tips based on common customer experiences.

Take photos of the item before you pack it, showing the condition and attached tags.
Use the provided return label and don’t forget to get that drop-off receipt.
Keep an eye on your email for confirmation that Staud has received your return.
Read the product description carefully before buying, especially for final sale notices.

Staud’s Warranty and Damage Claims

The Staud return policy is for change-of-mind returns. If your item arrives damaged or defective, that’s a different situation. You should contact Staud customer service immediately—ideally within 48 hours of receipt. Provide clear photos of the damage and the packaging. They will guide you through a separate process for a replacement, repair, or refund. This is usually handled with more urgency than a standard return.

Frequently Asked Questions (FAQ)

How long does it take to get a refund from Staud?

After Staud receives your return, processing takes 7-10 business days. The refund then appears on your original payment method within 3-5 business days after that. The whole process can take up to 15 business days from when you mail the package.

Can I return a Staud bag if I’ve used it?

No, you cannot. The Staud bags return policy requires items to be in unworn, unused condition with all tags and protective packaging intact. A used bag, even once, will not qualify for a return.

What is Staud’s exchange policy?

Staud does not have a direct exchange program. To get a different item, you should return the original for a refund and place a new order. This is often faster and guarantees you get the item you want before it sells out.

Are Staud sale items returnable?

It depends. Items purchased during a seasonal sale or promotion are often marked as final sale, which means they are not returnable. Always check the product page and your cart before completing the purchase for any final sale notices.

Does Staud offer free returns?

Staud does not typically offer free return shipping for change-of-mind returns. The cost of return shipping will be deducted from your refund unless the return is due to their error, like sending the wrong item.

Can I return a gift from Staud?

If you received a gift, you need the order number to initiate a return. The refund will be issued back to the original form of payment used by the purchaser. For a simpler option, you can request store credit, which will be emailed to you.

What if I lost my return label?

You can log back into the returns portal on the Staud website to re-print your label. If you’re having trouble, their customer service team can help resend the label to your email address.

Contacting Staud Customer Service

For questions not covered here, reaching out to Staud directly is your best bet. You can contact them via the email form on their website’s “Contact Us” page. Response times vary but are usually within a few business days. Having your order number ready will help them assist you faster. While they don’t have a public phone number, their email support is thorough.

Knowing the Staud return policy inside and out makes you a smarter shopper. You can buy with assurance, knowing exactly what to expect if an item doesn’t work out. Always remember the key points: the 14-day window, the importance of original condition, and the final sale exceptions. Keep your proof of shipment and be patient during the refund processing period. With this knowledge, you can focus on enjoying your Staud pieces that you love.