Starlink Return Policy

If you’re thinking about trying Starlink, understanding the Starlink return policy is a smart first step. This policy gives you a safety net, allowing you to test the service at your home with minimal risk. We’ll break down everything you need to know about returns, refunds, and the important details so you can make a confident decision.

Getting internet from space is a big change from traditional providers. The setup is different, and the performance can vary based on your location. That’s why having a clear return option is so valuable. It lets you see if Starlink works for you, without being locked in if it doesn’t meet your expectations.

This guide will walk you through the entire process. We’ll cover the eligibility rules, how to start a return, what happens with shipping, and how long refunds take. You’ll also learn about common situations, like what happens if your kit is damaged or if you change your mind after a few weeks.

The core Starlink return policy is straightforward. You have 30 days from the date you receive your kit to return it for a full refund. This applies to both the hardware and your first month of service. It’s designed as a trial period for you to evaluate the performance at your specific address.

There are some key conditions to be aware of. The hardware must be in like-new condition, with all original parts and packaging. You are responsible for the cost of return shipping, which Starlink will arrange. Once they receive and inspect the kit, they will process your refund to the original payment method.

What’s Included in the 30-Day Window?

The clock starts ticking the day your Starlink kit is delivered. This 30-day period is your only opportunity for a full, no-questions-asked refund under the standard policy. It covers:

The Starlink kit (dish, router, cables, stand).
Any accessories purchased directly from Starlink at the same time.
Your first month of service charges.

Condition Requirements for a Successful Return

To get your full refund, the equipment must be returned in resalable condition. This means:

All components are present and undamaged.
The kit is placed back in its original packaging.
There are no significant scratches, dents, or cosmetic issues on the dish or router.
All cables and power supplies are included and unmodified.

Common Reasons Returns Get Rejected

Most returns go smoothly, but issues can arise. To avoid problems, make sure you don’t:

Use mounting hardware that damages the dish or its stem.
Lose the original box or internal packing materials.
Cut or permanently alter the cables for installation.
Exceed the 30-day return period before initiating the request.

How to Initiate a Starlink Return

You must start the return process through your Starlink account. You cannot just ship the box back. Follow these steps:

Log into your Starlink account on the Starlink website.
Go to “Manage Your Order” or “Your Starlinks” section.
Find the option for “Return Equipment” or “Cancel Service.”
Follow the prompts to confirm your return and provide a reason (optional).
Starlink will then email you a prepaid return shipping label and instructions.

Packing and Shipping Your Return

Once you have your label, careful packing is crucial. Here’s how to do it right:

Power off and unplug all equipment.
Disassemble the dish from its mount if you used one.
Neatly coil all cables, using the original ties if possible.
Place every component back in the molded foam inserts.
Close the box securely and attach the provided shipping label.
Drop the package at the designated carrier (usually UPS or DHL).

Always get a drop-off receipt! This is your proof that you returned the package on time. Keep this receipt until your refund is complete.

Refund Timeline and What to Expect

Refunds are not instant. The process has several stages:

Return Transit: It can take 5-10 business days for the package to reach Starlink’s warehouse.
Inspection: Once received, Starlink inspects the kit. This can take 3-7 business days.
Processing: After a successful inspection, they issue the refund. This step can take another 5-10 business days.

In total, expect 2-4 weeks from the day you drop off the box to see the refund on your credit card or original payment method. The refund will be for the full purchase price of the hardware and your first service fee, minus any outstanding balances.

Starlink’s Warranty vs. The Return Policy

It’s important to not confuse the 30-day return policy with the standard warranty. They are two different things.

Return Policy: A 30-day, no-fault trial period. You can return the kit for any reason.
Limited Warranty: Covers defects in materials or workmanship for a longer period (usually 12 or 24 months). If your kit fails after 30 days but within the warranty period, you can request a replacement, not a refund.

Special Cases and Important Exceptions

While the policy seems simple, a few special scenarios require extra attention.

Returning Accessories

Accessories like mounts, cable routing kits, or longer cables follow the same 30-day return policy. They must be unused and in original packaging. If you return a main kit, you should return any accessories purchased with it at the same time to ensure a full refund.

Business or Maritime Service Plans

Higher-tier service plans (like Starlink Business or Maritime) may have different terms. The hardware return window is often still 30 days, but the service plans themselves might have different cancellation rules. Always check the specific terms of service for your plan in your account.

What If You Bought From a Retailer?

Starlink kits are sometimes sold through authorized retailers like Best Buy. If you bought from a retailer, you cannot return the kit through Starlink. You must follow the return policy of the store where you made the purchase. Their return window may be different (e.g., 14 days instead of 30).

International Returns

If you are returning a kit from outside the United States, the process is similar but can involve longer shipping times and potentially higher return shipping costs. Starlink will provide a label, but customs forms are usually required. The refund timeline will be extended due to longer transit.

Tips for a Smooth Starlink Return Experience

A little preparation can make your return hassle-free. Here are some pro tips:

Save Everything: The box, foam inserts, cable wraps, and manuals. Store them safely during your trial.
Test Quickly: Don’t wait until day 29 to set it up. Give yourself time to evaluate performance over several days and weather conditions.
Document Everything: Take photos of the serial numbers and the kit’s condition when you unbox it and again when you pack it. This provides evidence if there’s a dispute.
Initiate Early: Start the return process on day 28 if you’re unsure. You usually have a few days after initiating to actually ship it, but starting the process locks in your eligibility.

What Happens After You Return?

Once your return is finalized, your Starlink account will be fully closed. The specific dish ID (serial number) will be deactivated and cannot be reused by you or anyone else. If you decide to try Starlink again in the future, you will need to place a completely new order.

Frequently Asked Questions (FAQ)

Can I return Starlink after 30 days?

No, the full refund option ends at 30 days after delivery. After that, you can only cancel your monthly service. The hardware is yours, though it may be covered by the warranty if it stops working due to a defect.

How much does it cost to return Starlink?

Starlink provides a prepaid return shipping label, so you do not pay for postage upfront. However, the cost of return shipping is deducted from your final refund amount. This fee is typically around $50-$100, depending on your location.

What is Starlink’s refund policy for cancelled orders?

If you cancel your order before it ships, you’ll receive a full refund within 1-2 billing cycles. If the kit has already shipped, you must refuse delivery or receive it and then initiate a standard return within the 30-day window.

Can I return a used Starlink?

Yes, you can return a Starlink kit you’ve used for testing. “Like-new” condition means it’s fully functional and shows no significant physical damage from use. Normal wear from careful setup and takedown is acceptable.

Does Starlink have a restocking fee?

Starlink does not call it a restocking fee, but they do deduct the cost of return shipping from your refund. There is no additional penalty fee for returning the equipment.

What if my Starlink is damaged when it arrives?

If the kit is damaged on arrival, do not initiate a standard return. Instead, contact Starlink Support immediately through your account to file a damage claim. They will likely send a replacement unit at no cost to you.

How do I contact Starlink about a return?

The only way to start a return is through your online Starlink account. For specific questions after initiating a return, you can submit a support ticket through the same portal. They do not offer phone support for return inquiries.

Understanding the Starlink return policy gives you the freedom to test this new technology. By knowing the 30-day deadline, keeping the equipment in good condition, and following the correct steps, you can ensure a straightforward process. Remember, the goal of the policy is to let you verify that the service works well for your home or business. If it doesn’t, you have a clear path to get your money back and look for other options. Always double-check the latest policy in your Starlink account, as terms can occasionally be updated.