Understanding the Staples return policy can save you time, money, and frustration when you need to bring an item back. Whether you bought a printer that didn’t work out or ordered too many supplies, knowing the rules is key. This guide breaks down everything you need to know in simple, clear steps.
We’ll cover return timeframes, what items are eligible, and how to process your return both in-store and online. You’ll also learn about exceptions, restocking fees, and how to handle returns without a receipt. Let’s get started.
Staples Return Policy
The core Staples return policy is designed to be fairly flexible for most customers. In general, you have a generous window to return items you’re not satisfied with. However, the specifics can change depending on what you bought and how you paid for it. The main thing to remember is that having your proof of purchase makes the process incredibly smooth.
For most items purchased from Staples, you have 14 days to return them for a full refund to your original payment method. This is the standard policy. But there’s a big and important exception that many shoppers appreciate.
If you are a Staples Rewards member, you get a much longer return period. Rewards members typically have 180 days to return most items. This is a huge benefit and one of the best reasons to sign up for the free rewards program. It gives you plenty of time to truly test out a product.
What You Need for a Successful Return
To make any return go quickly, you should gather a few things before heading to the store or starting an online return. Here’s your checklist:
* The original receipt: This is the easiest and fastest way to process your return. The receipt has all the necessary information like the SKU, price, and date of purchase.
* The original packaging and accessories: Try to return the item with all its parts, manuals, cables, and the box it came in. While not always strictly required for a refund, it is often required for a full refund and is essential for some electronics.
* The credit card you used (if applicable): If you paid with a card, bringing it can help speed up the refund process, as the refund is usually issued back to that same card.
* A government-issued ID: For returns without a receipt or for certain high-value items, Staples may ask for your ID. This is standard practice to help prevent fraud.
How to Return an Item to a Staples Store
Returning an item in-person is often the quickest way to get your refund. Follow these simple steps:
1. Gather the item, its packaging, and your receipt (or packing slip for online orders).
2. Bring everything to the customer service desk at any Staples store. You don’t have to go to the same store where you made the purchase.
3. A store associate will inspect the item and process your return using your receipt.
4. You’ll receive your refund to the original payment method. If you paid with a credit card, remember it can take a few business days for the refund to appear on your statement.
How to Return an Item You Bought Online
Returning an online purchase gives you a couple options. You can usually choose what’s most convenient for you.
Option 1: Return by Mail
1. Log into your Staples.com account and go to your order history.
2. Select the item(s) you want to return and follow the prompts to generate a return authorization and a prepaid shipping label.
3. Pack the item securely in its original box if possible, include the return label, and drop it off at the designated carrier (like UPS or FedEx).
4. Once the return is received and processed at the warehouse, your refund will be issued. This method takes the longest.
Option 2: Return in Store
You can also bring your online purchase to a physical Staples store. This is usually faster for getting your refund. Just bring the item and your packing slip or order confirmation email. The store associate can look up your order using your phone number or rewards account.
Understanding Restocking Fees
One important part of the Staples return policy that catches people by surprise is the restocking fee. Not all items have one, but for some specific products, a fee will apply.
Typically, a 15% restocking fee may be charged on items like:
* Special order furniture
* Certain electronics (like printers or computers)
* Custom printing orders
* Opened software
The fee is deducted from your refund amount. Always check the product details or ask a associate at the time of purchase if you’re unsure whether a restocking fee applies. Sometimes, if the item is defective, the fee may be waived.
Special Category Return Rules
Not all products follow the standard 14-day or 180-day rule. Some have their own specific timelines and conditions.
Technology and Electronics
Electronics often have stricter return policies due to their value and sensitivity.
* Computers, Tablets, and Laptops: These usually must be returned within 14 days (or 180 days for Rewards members). They must be in like-new condition with all original components and packaging.
* Printers and Monitors: Also follow the 14/180 day rule. Be prepared for a possible restocking fee if the box is opened.
* Ink and Toner Cartridges: Unopened, sealed cartridges can usually be returned. Once opened, they are generally not returnable unless they are defective.
Furniture and Large Items
Returning furniture can be more complex because of the size.
* In-Stock Furniture: Can typically be returned within 14 days (180 for Rewards) and must be in new, unassembled condition.
* Special Order Furniture: Often has a 15% restocking fee and may not be returnable at all if it was custom-made. Always confirm before ordering.
* Delivery & Pickup: If Staples delivered the item, you might need to schedule a pickup for the return, which could involve a fee.
Office Supplies and Ink
Everyday supplies are usually straightforward.
* Basic Supplies (pens, paper, folders): These can be returned within the standard periods with receipt.
* Copy & Print Services: Custom printing orders are generally final sale once production has begun. Mistakes made by Staples are, of course, corrected for free.
Returns Without a Receipt
What if you lost your receipt? The Staples return policy does allow for returns without a receipt, but there are limitations.
* You will likely need to provide a valid government-issued ID.
* The return will be processed at the item’s current selling price, which might be lower than what you paid.
* Instead of a cash or card refund, you will usually receive the refund on a Staples merchandise credit card.
* There may be limits on the number or value of no-receipt returns you can make.
Defective or Damaged Items
If your item is broken or faulty when you receive it, the process is a bit different. Contact Staples customer service or bring it to a store immediately. For defective items, Staples will typically offer a replacement, repair (if under warranty), or a full refund without any restocking fees, even if the standard return window has passed slightly. Always keep your proof of purchase for these situations.
Staples Rewards Membership Benefits
We mentioned the 180-day return window, but being a Rewards member offers other perks related to returns. The program is free to join and highly recommended for anyone who shops at Staples regularly.
* Extended 180-Day Return Window: The biggest benefit for returns.
* Easier Lookups: Associates can often find your purchase in the system using your rewards phone number, making returns smoother even if you lost the paper receipt.
* Earn Rewards on Purchases: You get cash back on qualifying purchases, which is a nice bonus.
Exchanges vs. Refunds
Sometimes you don’t want your money back—you just want a different color, size, or model.
* Exchanges: You can usually do a direct exchange for the same item if it’s defective, or for a different item. If the new item costs more, you’ll pay the difference. If it costs less, you’ll get the difference refunded.
* Refunds: As discussed, refunds go back to your original payment method for receipted returns, or as store credit for non-receipted returns.
Seasonal and Holiday Return Policy
During the winter holiday season, Staples often extends its return policy for purchases made in November and December. This is to accomodate gift-givers. For example, items bought during this period might be returnable until the end of January. Always check the current year’s holiday policy on their website or your receipt during this time, as dates can change.
Common Mistakes to Avoid
Here are a few pitfalls that can slow down your return:
* Waiting too long: Mark your calendar if you’re close to the 14-day limit (if you’re not a Rewards member).
* Not bringing everything: Missing accessories or manuals can lead to a partial refund or a denied return for electronics.
* Assuming all items are the same: Always check the policy for furniture, tech, and custom print jobs—they’re different.
* Forgetting your ID: If there’s any chance you lost the receipt, bring your driver’s license or other ID.
Tips for a Smooth Return Experience
To make sure your return is hassle-free, keep these tips in mind:
* Sign up for a free Staples Rewards account before you shop to get the 180-day window.
* Keep your receipt in a designated place until you’re sure you’re keeping the item.
* Save the original packaging for at least the return period, especially for electronics.
If you’re unsure about an item’s policy, call the store or check online before you buy.
* Be polite and patient with customer service staff—they can often help find solutions.
Frequently Asked Questions (FAQ)
Q: How long do I have to return something to Staples?
A: For most items, standard customers have 14 days. Staples Rewards members get a much longer 180-day return period.
Q: Can I return an online Staples order to a physical store?
A: Yes, you can. Bring the item and your packing slip or order confirmation email to the customer service desk at any Staples store for a faster refund.
Q: Does Staples charge a restocking fee?
A: Sometimes. A 15% restocking fee may apply to opened electronics, special order furniture, and some other items. The fee is waived for defective products.
Q: What if I don’t have my receipt?
A: You can still make a return, but you’ll need a valid ID. The refund will be given at the item’s current price as a Staples merchandise credit, not cash.
Q: Can I return opened software or ink cartridges?
A: Opened software is generally not returnable unless defective. Unopened ink cartridges are returnable; opened ones are only returnable if they are defective.
Q: What is Staples’ return policy for computers?
A: Computers, laptops, and tablets must be returned within 14 days (180 for Rewards) in like-new condition with all original packaging and accessories. A restocking fee may apply.
Q: How are refunds processed?
A: Refunds are issued to your original payment method if you have a receipt. For returns without a receipt, you get store credit. Card refunds can take 3-5 business days to post.
Q: Can I return a gift I received from Staples?
A: Yes, but you’ll need a gift receipt for a full refund to a gift card. Without a gift receipt, you may receive store credit for the item’s current selling price.
Knowing the ins and outs of the Staples return policy gives you confidence when you shop. The key takeaways are to sign up for Rewards for the longest window, always try to keep your receipt and packaging, and be aware of the special rules for technology and furniture. With this guide, you can handle any return quickly and get back to what matters most.