Understanding the Soft Surroundings return policy is the first step to shopping with confidence. This guide will explain everything you need to know about returning items, so you can focus on finding pieces you love.
We’ll cover the timeframes, condition requirements, and different methods for sending items back. Whether you bought something online or in a store, the process is straightforward. Let’s get started with the key details.
Soft Surroundings Return Policy
The core Soft Surroundings return policy allows you to return most items within 60 days of purchase. Your items must be in new, unworn, and unwashed condition with all original tags attached. This gives you a generous two-month window to decide if your purchase is right for you.
You have two main options for returns: by mail or in a physical store. The method you choose might depend on what’s most convenient for you. Original shipping fees are non-refundable, but returns themselves are free if you use the provided label.
What Items Can Be Returned?
Most items from Soft Surroundings are eligible for return. This includes clothing, shoes, accessories, and home decor items. As long as the item meets the condition requirements, you shouldn’t have a problem.
- Apparel (tops, pants, dresses, etc.)
- Footwear
- Jewelry and accessories
- Bedding and home textiles
- Decorative home items
What Items Are Final Sale?
Some products are marked as final sale and cannot be returned. It’s crucial to check the product description before you buy these items. All sales are final for:
- Items marked “Final Sale” on the website or receipt.
- Gift cards (these are non-refundable).
- Any item that has been worn, washed, or altered.
- Items without their original tags and packaging.
Condition Requirements for Returns
To get a full refund, your return must look like it just left the warehouse. The staff will inspect items when they are recieved. Here’s exactly what they look for:
- Tags Attached: All original manufacturer tags and labels must be fixed to the item.
- Unworn & Unwashed: No signs of wear, perfume, deodorant, or washing.
- Original Packaging: Shoes must be in their original box, and home goods should have any protective packaging.
- Complete Sets: All parts of a set (like bedding or pajamas) must be returned together.
How to Return an Online Order
Returning an online order by mail is a simple process. Soft Surroundings provides a prepaid return label to make it easy. Just follow these numbered steps to ensure your return is processed quickly.
Step-by-Step Mail-In Return Process
- Initiate Your Return Online: Log into your Soft Surroundings account. Go to “Order History” and select the item(s) you wish to return. If you checked out as a guest, you’ll need your order number and email address.
- Choose Your Reason: Select a reason for the return from the dropdown menu. This helps the company improve their products.
- Print Your Label & Packing Slip: A prepaid USPS return label and a return packing slip will be generated. Print both documents.
- Pack Your Item Securely: Place the item in its original packaging, if possible. Include the return packing slip inside the box. Securely attach the shipping label to the outside.
- Drop at USPS: Drop your packaged return at any United States Postal Service location. You can get a receipt for your records if you want.
Important Notes for Mail Returns
- Returns must be postmarked within 60 days of the original purchase date.
- Please allow 10-14 business days for your return to be processed after it is received by the warehouse.
- You will recieve an email confirmation once your return is processed.
- Refunds are issued to the original form of payment.
How to Return an Item In-Store
If you live near a Soft Surroundings retail location, an in-store return is often the fastest option. You can return both online purchases and in-store purchases at any physical store. This is great for getting your refund or exchange immediately.
- Bring Your Items: Gather the items you wish to return, ensuring they are in new condition with all tags.
- Bring Your Proof of Purchase: This can be your original receipt, the packing slip from your online order, or the credit card you used to buy it.
- Visit the Store: Take your items and proof of purchase to any Soft Surroundings store. A sales associate will help you complete the return.
The benefit of in-store returns is the instant resolution. Your refund will be processed to your original payment method on the spot, or you can choose an exchange. Store associates are usually very helpful with this process.
Understanding Refunds and Exchanges
Knowing how and when you’ll get your money back is important. The Soft Surroundings refund policy is clear, but the timeline depends on your bank.
Refund Timelines and Methods
Once your return is approved, Soft Surroundings will initiate your refund. The time it takes to see the funds depends on your financial institution.
- Credit Card Refunds: Appear on your statement within 5-10 business days after processing.
- Debit Card Refunds: Can take up to 10 business days to post to your account.
- PayPal Refunds: Are usually available in your PayPal balance within 3-5 business days.
Original shipping charges are not refundable. If you paid for expedited shipping, that cost will not be returned. However, return shipping is free with the prepaid label.
How to Request an Exchange
Soft Surroundings does not offer direct exchanges through the mail. Their system is designed for returns and new purchases. Here’s the easiest way to get a different size or color:
- Return the original item using the standard return process (by mail or in-store).
- Once your return is initiated, place a new order online for the desired item.
- This ensures you get the correct item quickly and secures your refund for the first one.
For in-store exchanges, you can simply swap the item during your return visit. The associate will handle the transaction as a return and a new purchase in one step.
Special Circumstances and Exceptions
A few situations require special attention. Handling these correctly will make your return go smoothly.
Returning Gifted Items
If you received a Soft Surroundings item as a gift, you can still return it. You’ll need the gift receipt that came with the item. The refund will be issued in the form of a merchandise credit or gift card, sent to you, the recipient. Without a gift receipt, returns generally cannot be accepted for gifted items.
Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect, contact Soft Surroundings Customer Service immediately. Do not use the standard return portal. They will likely provide a prepaid return label and expedite a replacement or refund for you. It’s a good idea to take photos of the damage as soon as you open the package.
International Returns
For orders shipped to addresses outside the United States, different return rules apply. International customers are typically responsible for the cost of return shipping. It’s best to contact customer service before sending an international return to get specific instructions and avoid unexpected charges.
Tips for a Smooth Return Experience
A little preparation can prevent delays. Follow these best practices to ensure your return is processed without a hitch.
- Keep Your Packaging: Hold onto original boxes, bags, and tags until you’re sure you’re keeping the item.
- Act Within the Window: Don’t wait until day 59 to start your return. Initiate it well before the 60-day deadline.
- Use the Provided Label: Using the prepaid label ensures your return goes to the correct facility and is tracked.
- Track Your Package: Keep the USPS tracking number from your drop-off receipt so you can confirm delivery.
- Be Accurate: Double-check that you’ve packed all pieces of an outfit or set and included the packing slip.
Frequently Asked Questions (FAQ)
How long is the Soft Surroundings return period?
You have 60 days from the date of purchase to return most items for a refund or store credit.
Can I return Soft Surroundings items without a receipt?
For in-store returns, having your receipt, packing slip, or original credit card is highly recommended. Without any proof of purchase, the store may offer the lowest recent selling price as a merchandise credit, if they can locate the transaction. It’s not guaranteed.
Does Soft Surroundings have a return policy for sale items?
Yes, sale items follow the same 60-day return policy unless they are specifically marked “Final Sale.” Always check the product description for final sale notices before buying discounted items.
What is Soft Surroundings’ return policy for worn items?
Items must be unworn and unwashed. If an item shows any signs of wear, it will not be accepted for a refund and may be sent back to you.
How do I start a Soft Surroundings return online?
Log into your account, go to Order History, select the item, and follow the prompts to generate a return label and packing slip. Guest checkout users can use the order lookup tool.
Are there any return fees with Soft Surroundings?
Return shipping is free when you use the prepaid label. Original shipping fees are non-refundable, and there are no restocking fees for standard returns.
Can I return a online order to a Soft Surroundings store?
Yes, you can return online purchases to any physical Soft Surroundings retail location for your convenience. Bring the item and your packing slip or order confirmation.
Contacting Customer Service
If you have a unique situation or your return is past the 60-day window, it’s best to contact customer service directly. They can sometimes make exceptions or offer solutions like store credit. You can reach them through the “Contact Us” page on the Soft Surroundings website or by calling their published phone number. Having your order number ready will speed up the process.
Knowing the Soft Surroundings return policy inside and out removes the worry from shopping. You can try their comfortable clothing and lovely home goods with the knowledge that you have a full two months to make a decision. By following the simple condition guidelines and using the free return label, you can ensure a positive experience every time. Remember to check for final sale items, keep your tags on, and enjoy the process of finding pieces that truly fit your style and home.