Thinking about buying a Sleep Number bed but worried about the commitment? Understanding the Sleep Number bed return policy before you purchase is the best way to shop with confidence. It’s a detailed process, but we’ll walk you through every step so you know exactly what to expect, from delivery day to the final decision.
This guide covers everything. We’ll explain the trial period, the return steps, and any potential costs. You’ll also learn how to prepare for your delivery and what makes the adjustment period so important. Knowing these details helps you focus on finding your perfect comfort setting without any stress.
Sleep Number Bed Return Policy
The core of the policy is the 100-Night Trial. This gives you just over three months to sleep on your new Smart Bed. The clock starts on the day your bed is delivered and set up in your home. It’s not just a return window; it’s intended to be a proper adjustment period for your body to get used to the new feel.
If you decide the bed isn’t right for you within those 100 nights, you can initiate a return. Sleep Number will arrange to pick up the bed from your home. It’s a full refund process, but it’s crucial to understand the specifics to avoid surprises.
Key Details of the 100-Night Trial
- Start Date: The trial begins on the day of delivery, not the purchase date.
- Full Refund: If you return the bed, you get your money back for the mattress and any Sleep Number® base (like a FlexFit™ adjustable base).
- Pickup Included: The company schedules and covers the cost of picking up the returned bed.
- Non-Returnable Items: Some items are final sale. This typically includes sheets, pillows, mattress protectors, and bedding accessories. Always check your receipt.
- One Trial Per Bed: The trial is usually for one bed per household, per year. This is to prevent abuse of the system.
What’s the Adjustment Period Really Like?
Your body needs time to adapt to a new sleep surface, especially one that’s adjustable. It’s common to feel different for the first few weeks. Don’t judge the bed after just one night. Use the Sleep Number® setting feature regularly. Try different firmness levels and give each setting a few nights.
Many people find their ideal setting changes as they get used to the bed. The trial is long for this exact reason. It allows for a genuine adjustment, not just a quick test.
The Importance of the Foundation
Your return must include the mattress and any Sleep Number® base you bought. You cannot return just the mattress on its own if you purchased a set. The bed must be returned in good condition, without any stains, tears, or damage. Using a mattress protector from day one is highly recommended for this reason.
Step-by-Step Guide to Returning Your Sleep Number Bed
If you’ve given it a fair shot and it’s still not working, here is the process you’ll follow.
Step 1: Contact Sleep Number Customer Service
You must call Sleep Number to start the return. You cannot initiate it online or just by taking it to a store. Have your order number and personal details ready. The representative will confirm you are within the 100-night window and explain the next steps.
Step 2: Schedule the Pickup
Sleep Number will arrange for a professional team to come to your home to pick up the bed. They handle all the disassembly and removal. You’ll need to be present to grant them access. They will take the mattress and the base.
Step 3: Prepare for Pickup Day
Before the pickup team arrives, strip all your bedding off the mattress. This includes your sheets, protector, and any mattress toppers. Make sure the path from your bedroom to the door is clear for safe removal.
Step 4: Receive Your Refund
Once the pickup is confirmed, Sleep Number processes your refund. It can take one to two billing cycles for the refund to appear on your original payment method. You will recieve a confirmation email with a tracking number for the refund status.
What About the Delivery and Setup Fees?
This is a critical part of the policy. The initial delivery and setup fee is typically non-refundable. Even if you return the bed, you will not get that fee back. It’s considered a service charge for the delivery team’s work. Always check the latest policy at time of purchase, as terms can evolve.
Frequently Asked Questions (FAQ)
Can I return a Sleep Number bed after 100 nights?
No, the return policy is strictly limited to the 100-night trial period. After that, the sale is considered final. There are limited warranties for defects, but these do not cover comfort preferences.
Are there any restocking fees for a Sleep Number return?
Sleep Number does not charge a traditional restocking fee. However, as mentioned, the initial delivery and setup fee is not refundable, which acts as a kind of service charge.
What is the Sleep Number mattress return policy for online purchases?
The policy is the same whether you buy online, over the phone, or in a store. All returns are handled through customer service and involve a home pickup. In-store purchases might have slight variations, so it’s best to ask directly at the store.
Do I need the original packaging to return my bed?
No, you do not. The pickup team brings all necessary materials to safely remove the bed from your home. You do not need to keep the huge boxes or plastic wraps.
Can I exchange my Sleep Number bed for a different model?
Yes, exchanges are possible during the trial period. You would contact customer service to discuss swapping your current bed for a different Sleep Number model. This may involve paying a price difference and potentially another delivery fee.
What if my Sleep Number bed is defective?
The 100-night trial is for comfort returns. If your bed has a manufacturing defect, it’s covered by a separate limited warranty. You would contact customer service for warranty support, which could involve repair or replacement, not necessarily a full refund.
Tips for a Successful Sleep Number Trial
To make the most of your 100 nights and avoid an unnecessary return, follow these tips.
- Use the Technology: Download the Sleep Number® app. Track your sleep and experiment with different settings. The data can help you find what works.
- Be Patient: Commit to at least 30 nights on the bed before making a judgement. Your back and joints need this time to adjust.
- Talk to Experts: If you’re struggling to find your number, call Sleep Number’s customer support. Their sleep experts can offer guidance based on common issues.
- Protect Your Investment: Use a waterproof mattress protector immediately. This keeps the mattress in returnable condition and is just good practice.
Understanding the Fine Print
Always read the most current Terms and Conditions at the time of your purchase. Policies can change. Pay special attention to sections on “Returns,” “Trials,” and “Warranties.” Note any state-specific laws that might affect your return rights.
For example, some locations have mandatory cooling-off periods for in-home purchases. The Sleep Number policy is generally more generous, but it’s good to know your local rights.
What Happens to Returned Sleep Number Beds?
You might wonder where your returned bed goes. Sleep Number states that returned products are not resold as new. They are often donated to charitable organizations or recycled through appropriate channels. The materials in the beds, like foam and air chambers, can be broken down and repurposed.
This is part of their sustainability efforts. So, while a return isn’t ideal, the bed doesn’t necessarily go to a landfill.
The Role of the Adjustable Base
If you purchased an adjustable base, remember it’s part of the sleep system. Returning the mattress means returning the base too, if bought together. If you keep a Sleep Number base but return the mattress, you may not be eligible for a full refund. They are considered a set.
Also, an adjustable base can significantly affect comfort. Make sure you’re trying different positions (like Zero Gravity or slight head elevation) during your trial. You might find the base solves the comfort issue you attributed to the mattress.
Final Checklist Before You Decide to Return
- Have you tried at least 4-5 different Sleep Number settings for multiple nights each?
- Have you used the bed for more than 30 nights to allow for adjustment?
- Did you consult with Sleep Number support for setting recommendations?
- Is your issue with comfort, or could it be a defect (loud pump, air loss)?
- Have you calculated the non-refundable delivery fee into your decision?
- Is the bed clean, unstained, and in good condition for pickup?
Knowing the Sleep Number bed return policy inside and out gives you the freedom to make a choice without fear. The 100-night trial is a generous opportunity to ensure a major investment is right for you. By following the steps, preparing for the adjustment period, and asking the right questions, you can navigate the process smoothly. Whether you end up keeping the bed or returning it, you’ll have made an informed decision based on your own sleep experience.