If you’ve just bought something from Showpo and have questions, you’re in the right place. Understanding the Showpo return policy is the first step to a smooth experience if something isn’t quite right.
This guide breaks down everything you need to know. We’ll cover how to start a return, what items can be sent back, and how long refunds take. Our goal is to make the process clear and simple for you.
Showpo Return Policy
The core of the Showpo return policy is designed for customer satisfaction. It allows returns on most full-price items within 30 days of you receiving them. The items must be unworn, unwashed, and in their original condition with all tags attached.
This policy ensures you can shop with confidence. However, there are some important exceptions to be aware of, which we’ll detail in the next section.
What Items Are Final Sale?
Not everything can be returned. To avoid disappointment, know these exceptions before you buy. Final sale items are non-returnable and non-refundable.
- Swimwear and bodysuits (for hygiene reasons).
- Accessories like jewelry, hair accessories, and bags.
- All sale and clearance items.
- Gifted cards are also final sale and cannot be refunded.
- Any item marked as “Final Sale” on the product page.
The Condition Your Returns Must Be In
Showpo will inspect all returned items. To ensure your return is accepted, follow these condition guidelines carefully.
- Unworn & Unwashed: The item must show no signs of wear, perfume, or deodorant.
- Original Tags: All brand tags and labels must be attached and intact.
- Original Packaging: If the item came in a specific bag or box, it should be returned in that.
- Hygiene Liners: For clothing where applicable, the protective hygiene liner must be present and untouched.
How Long Do You Have to Return?
The return window is strict. You have 30 days from the date your order was delivered to initiate a return. It’s not 30 days from when you placed the order.
We recommend starting the process as soon as you know you want to return. This gives you plenty of time to get the package back to them before the deadline passes.
Step-by-Step Return Process
Returning an item to Showpo is an online process. You can’t return items to a physical store, as Showpo operates online. Here’s exactly what you need to do.
Step 1: Start Your Return Online
- Log into your Showpo account on their website.
- Go to “My Orders” and find the order containing the item you want to return.
- Click “Return Item” and select the specific products you’re sending back.
- Choose your reason for the return from the dropdown menu provided.
Step 2: Choose Your Refund Method
At this stage, you’ll select how you want to be refunded. Your main options are typically:
- Store Credit: This is often the fastest option and is sometimes issued as soon as the return is scanned by the carrier. No return shipping fee may be deducted.
- Original Payment Method: A refund back to your credit card, debit card, or PayPal. This process takes longer, as it requires the item to be received and inspected first. A return shipping fee might be taken from your refund amount.
Step 3: Package and Ship Your Return
- Once your return is authorized, you’ll receive a return confirmation email with a shipping label.
- Print this label and securely package your item(s) in their original condition.
- Attach the label to the package and drop it at the designated postal service location mentioned in your instructions.
- Keep your proof of postage receipt until you get confirmation that your refund has been processed!
Understanding Refunds and Store Credit
Knowing how and when you’ll get your money back is crucial. Here’s a breakdown of what to expect with each refund type.
Refund to Original Payment Method
If you choose a refund to your card or PayPal, the timeline starts once Showpo receives and checks your return. This usually takes 5-10 business days after they get it. Then, your bank may take an additional 5-10 business days to post the refund to your account.
A return shipping fee is often deducted from your refund total for this option. Always check the current fee on their policy page, as it can change.
Using Showpo Store Credit
Store credit is a great option if you plan to shop with Showpo again. The credit is usually issued electronically within 1-2 business days of your return parcel being scanned by the shipping carrier—not when it’s delivered.
Store credit typically does not have a return shipping fee deducted. It will be held in your Showpo account and can be applied at checkout on a future order. Remember, store credit may have an expiry date, so check the terms.
International Returns and Duties
If you’re shopping from outside of Australia, there are extra considerations. The return policy principles are the same, but logistics differ.
Shipping Your Return Back
International customers are responsible for the cost of return shipping. The pre-paid label provided in the return portal is usually only for Australian returns. You will likely need to arrange and pay for your own international tracked postage.
We strongly advise using a tracked and insured service. Showpo cannot be responsible for returns that get lost in the mail without proof of postage and tracking.
Import Duties and Taxes
This is very important: any import duties, customs fees, or taxes you paid when the package arrived in your country are generally non-refundable by Showpo. These were charged by your local government, not the retailer.
Additionally, Showpo cannot adjust customs documentation for returned items. You should contact your local customs office for advice on how to declare a return to potentially recover some fees, but this is not guaranteed.
Exchanges and Wrong Items
What if you got the wrong item or need a different size? Showpo’s policy does not offer direct exchanges. Here is the standard procedure you should follow.
The Exchange Workaround
Since direct swaps aren’t available, you need to process two separate transactions:
- Initiate a return for the item you have, following the standard return steps. Choose a refund method (store credit is fastest for re-ordering).
- Once your return is authorized (or your store credit is issued), place a brand new order for the correct item or size you want.
This ensures you secure the new item quickly, especially if it’s in low stock, while the return is being processed.
If You Received an Incorrect or Faulty Item
If Showpo made a mistake, contact their customer service team immediately. Do not initiate a standard return. Email them with your order number, photos of the wrong/faulty item, and a description of the issue.
For faulty items, they will usually cover all return shipping costs and expedite a correct replacement or full refund. Acting quickly helps resolve these problems faster.
Tips for a Hassle-Free Return
A little preparation makes the return process smooth. Keep these tips in mind from the moment your order arrives.
- Try On Promptly: Try items on as soon as you can after delivery. This ensures you’re within the 30-day window.
- Keep All Packaging: Don’t remove tags or throw away any original bags, boxes, or tags until you’re sure you’re keeping the item.
- Take Photos: If you’re returning something because it’s faulty, take clear photos or a video before you send it back as evidence.
- Use the Correct Label: Always use the specific return label generated for your order. Don’t reuse old labels.
Frequently Asked Questions (FAQ)
How long does a Showpo refund take?
Store credit refunds are often issued within 1-2 days of the return being scanned. Refunds to your original payment method take longer, usually 5-10 business days after Showpo receives the return, plus additional bank processing time.
Does Showpo offer free returns?
Free returns are not standard. A return shipping fee is typically deducted from refunds to your original payment method. Returns for store credit may not have this fee, and returns for faulty/wrong items are usually free.
Can I return sale items to Showpo?
No, all sale and clearance items are marked as final sale. These purchases are non-returnable and non-refundable, so please choose carefully.
What is Showpo’s return policy for swimwear?
Due to hygiene reasons, swimwear and bodysuits cannot be returned unless they are faulty. Make sure you check size guides carefully before ordering these items.
How do I contact Showpo about a return?
The best way is through the contact form on their website or via email at support@showpo.com. Have your order number and details ready for a quicker response.
Can I return a Showpo dress if I’ve removed the tag?
Unfortunately, no. All original tags must be attached for a return to be accepted. Removing the tag makes the item ineligible for a refund or exchange.
What happens if my return is late?
Returns initiated or received after the 30-day window are usually denied. The package may be sent back to you, or the item may be returned to you without a refund. Always check the delivery date and act quickly.
We hope this detailed guide gives you a clear understanding of the Showpo return policy. By following the steps and condition requirements, you can ensure a straightforward process. Always refer to the official Showpo website for the most current policy information, as terms can be updated.