If you’re looking to make a return, you’re in the right place. Let’s show you your Mumu return policy so you know exactly what to expect. We’ll cover everything from time limits and conditions to step-by-step instructions. Our goal is to make the process as simple and clear as possible for you.
Understanding a store’s policy before you buy gives you peace of mind. It means you can shop with confidence. We’ve broken down all the key details you need right here.
Show Me Your Mumu Return Policy
This section provides the complete overview of the official policy. The standard return window for full-price items is 30 days from the date your order was delivered. Items must be unworn, unwashed, and have all original tags attached.
Final sale items are not eligible for return or exchange. This typically includes items marked “Final Sale,” swimwear with hygiene liners removed, and any customized pieces. Always double-check your receipt or the product page for final sale notes.
What Items Can You Return?
Most full-price merchandise qualifies for a return. Here’s a quick list of what’s generally acceptable:
- Dresses, tops, and bottoms with tags attached.
- Accessories like bags and scarves in original packaging.
- Outerwear that hasn’t been worn.
- Items purchased at full retail price.
What Items Are Final Sale?
Some items cannot be returned under any circumstance. Knowing this helps avoid disappointment.
- Any product marked “Final Sale” on the website or receipt.
- Swimwear if the hygiene liner has been removed or tampered with.
- Any item that has been worn, washed, or altered.
- Customized or personalized items.
- Items purchased during certain promotional events (this will be clearly stated).
Condition Requirements for Returns
For a return to be accepted, the item must be in resellable condition. This means:
- All original tags and labels are attached and intact.
- The item has not been worn, washed, or styled.
- There is no damage, stains, or odors on the product.
- It is returned in its original packaging if possible.
Step-by-Step Return Process
Follow these steps to ensure your return is processed smoothly and quickly. Doing it right the first time prevents delays.
Step 1: Initiate Your Return Online
Start the process on the brand’s website. You’ll usually need your order number and email address. Log into your account if you have one, or use the guest return portal. Select the items you wish to return from your order history.
Step 2: Choose Your Return Method
You will likely have two options: a prepaid return label or an in-store return. A prepaid label might have a fee deducted from your refund. Returning to a physical boutique is often free, but check if there’s one near you.
Step 3: Package Your Items Securely
Place the items securely in a shipping box or mailer. It’s best to use the original packaging if you still have it. Attach the provided return label clearly on the outside. Remove any old labels.
Step 4: Ship or Drop Off Your Package
If using a label, drop the package at the designated carrier (like USPS or UPS). Get a drop-off receipt for your records—this is your proof of return. For in-store returns, bring the items and your receipt to the boutique.
Step 5: Track Your Return and Refund
Use the tracking number from your drop-off receipt to monitor the return. Once the warehouse receives and inspects your items, your refund will be issued. Processing times can vary.
Refund Details and Timelines
Understanding how and when you’ll get your money back is crucial. Here’s what you can anticipate.
How Will You Get Your Refund?
Refunds are typically issued to the original form of payment. If you paid with a credit card, the refund goes back to that card. For gift card purchases, the refund is usually reissued as a new gift card. Store credit may be offered in some cases, especially for final sale items returned due to defect.
How Long Do Refunds Take?
This timeline starts after your return is delivered to the return center.
- Processing Time: 5-10 business days after arrival.
- Credit Card Refund Posting: 5-10 additional business days after processing, depending on your bank.
- Total Timeline: Expect 10-20 business days total from when you ship it to seeing the credit.
Are There Any Return Fees?
A return shipping fee is often deducted from your refund when using a prepaid label. This fee is usually around $6 to $8. In-store returns are typically free of charge. Some promotions may offer free returns, so always check the current policy.
Exchanges and Store Credit
Sometimes you want a different size or color instead of a refund. Here’s how exchanges work.
How to Request an Exchange
The fastest method for an exchange is often to process a return for a refund and then place a new order for the desired item. This ensures you get the size or color before it sells out. Some companies offer direct exchanges; check the website for this option during the return initiation.
Using Store Credit
If you accept store credit, it’s usually issued as an electronic gift card. This credit often doesn’t expire, but confirm the terms when issued. It’s a great option if you plan to shop with the brand again soon.
International Returns
Returning items from outside the United States involves additional steps. Be prepared for longer timelines and extra costs.
Key Differences for International Orders
- You are often responsible for the cost of return shipping, which can be high.
- Customs duties and taxes are generally non-refundable.
- The return window may be the same, but shipping transit times are much longer.
- You might need to fill out a customs form declaring the return.
Tips for a Smooth Return Experience
A little preparation goes a long way. These tips can help you avoid common hangups.
Inspect Items Upon Delivery
Try on items as soon as you get them. Check for any manufacturing flaws or damage immediately. This way, you’re still well within the return window if there’s an issue.
Keep All Packaging and Tags
Until you’re sure you’re keeping an item, leave all tags on and keep the packaging. It makes repacking for a return much simpler. Don’t remove the hygiene liner from swimwear until your certain.
Take Photos for Your Records
If you’re returning an item due to a defect, take clear photos before you send it back. This provides evidence if there’s any dispute about the condition. Include photos of the tag and any labels too.
Understand the Holiday Policy
Many retailers extend their return windows for purchases made during the holiday season. For example, items bought in November or December might be returnable until January. Always verify the specific holiday policy dates each year.
What to Do If Something Goes Wrong
Sometimes returns don’t go as planned. Here are steps to resolve common issues.
Your Refund is Delayed
First, use your tracking number to confirm the return was delivered. Then, allow the full processing time to pass. If it’s been longer than stated, contact customer service with your order and return tracking numbers ready.
Your Return Was Denied
If your return is denied due to condition, you should recieve an email explaining why. You can usually request the item be sent back to you, though you might have to pay for return shipping. Ask customer service for clarification if the reason is unclear.
You Lost Your Return Label
You can usually log back into the return portal to reprint a label. If you can’t find it, contact customer service. They can often email you a new one, though there might be a small fee for a replacement label.
Frequently Asked Questions (FAQ)
How long is the Mumu return period?
The standard return period is 30 days from the delivery date. Holiday purchases may have an extended window, so check the website for announcements.
Can I return a Mumu dress without the tag?
No, items must have all original tags attached to be eligible for a return. Removing the tag makes the item non-returnable unless there is a manufacturer defect.
Does Show Me Your Mumu offer free returns?
They often deduct a return shipping fee from your refund when using their prepaid label. Free returns are sometimes offered during promotions or for in-store returns.
What is the policy on returning sale items?
Only items marked “Final Sale” are non-returnable. Other sale items can typically be returned within the standard window, provided they meet all condition requirements.
How do I start a Mumu return?
Initiate your return through the “Returns” section on their official website. You’ll need your order number and email address to begin the process.
Can I exchange an item for a different size?
The most reliable method is to return the original item and place a new order for the correct size. This ensures you get the new item quickly before it sells out.
What if my item arrives damaged?
Contact customer service immediately with photos of the damage and your order number. They will guide you through a replacement or return for the defective item, often with a prepaid label provided by them.
Final Thoughts on the Policy
Knowing the return policy inside and out makes you a smarter shopper. The key points are the 30-day window, the importance of tags, and the final sale restrictions. Always review the specific policy on the website at the time of your purchase, as details can change.
When in doubt, reach out to their customer service team for clarification before you buy or return. Keeping your receipts, tags, and packaging until your sure about an item is the best practice. A smooth return process starts with understanding the rules, and now you have them.