If you’ve ever bought something from Sally Beauty that didn’t work out, understanding Sallys return policy is your first step to a smooth exchange or refund. This guide breaks down everything you need to know, from time limits to required receipts, so you can shop with confidence.
We’ll cover returns for in-store purchases, online orders, and even final sale items. You’ll learn the simple steps to follow and what exceptions to keep in mind. Let’s get started.
Sallys Return Policy
Sally Beauty’s return policy is designed to be straightforward for customers. In general, you can return most unused items within 60 days of purchase for a full refund or exchange. You will need your original receipt or the credit card used for the transaction.
This policy applies to products bought from both Sally Beauty retail stores and their official website. The key is that items should be in their original condition and packaging. This ensures the product can be resold.
What You Can Return
Most products from Sally Beauty are eligible for return. This includes:
- Unopened and unused hair color, styling products, and treatments.
- Beauty tools and appliances, like hair dryers or flat irons, that are in like-new condition with all original parts.
- Nail polish, makeup, and skincare that is sealed and untested.
- Professional salon equipment purchased by licensed stylists.
What You Cannot Return
For health and safety reasons, some items have stricter rules. These typically cannot be returned once opened:
- Earrings for pierced ears (due to hygiene concerns).
- Opened and used haircare or skincare products.
- Any product that has been used or tested, even once.
- Items marked as “Final Sale” on your receipt or online order confirmation.
The 60-Day Time Frame
The 60-day return window is standard. It starts from the original purchase date printed on your receipt. For online orders, the clock usually starts from the day the order was shipped or delivered.
It’s a good idea to initiate your return well before the 60 days are up. This gives you a buffer in case you need to locate your receipt or if there are any processing delays at the store.
Condition of Items
The condition of you’re return is crucial. Products must be in resellable condition. This means:
- All original packaging should be intact.
- Safety seals and wrappers must be unbroken.
- Tools should have all their attachments and manuals.
- The item cannot show any signs of wear or use.
How to Return an Item to a Sally Beauty Store
Returning an item in-person is often the fastest method. Here’s a step-by-step guide to ensure it goes smoothly.
Step 1: Gather Your Items
Collect the item you wish to return. Make sure it’s in its original condition with all parts and packaging. Don’t forget any free gifts that came with the purchase, as they may need to be returned too.
Step 2: Find Your Proof of Purchase
Locate your original receipt. If you paid with a credit card, bring that same card with you. The store can often look up the transaction using the card. If you’re a Beauty Club member, your purchase might be linked to your account.
Step 3: Visit Your Local Store
Take your item and proof of purchase to any Sally Beauty retail location. It does not have to be the same store where you made the purchase. Any staff member at the register can assist you with the return process.
Step 4: Complete the Transaction
The associate will inspect the item and process your return. You can typically choose between a refund to your original payment method, store credit, or an exchange for a different product. Refunds to credit cards can take a few business days to appear on your statement.
How to Return an Online Sally Beauty Purchase
Returning an item you bought online involves a few more steps, but it’s still simple. You have two main options: return by mail or return in-store.
Option 1: Return by Mail
This is the best option if you don’t live near a physical store.
- Log into your Sally Beauty account online and navigate to your order history.
- Select the item(s) you want to return and initiate a return request. You’ll need to provide a reason.
- Print the return authorization label and packing slip that are provided. You must use this label.
- Securely package the item in its original box if possible, include the packing slip, and attach the label.
- Drop the package off at the designated carrier (usually UPS or USPS). Keep your tracking number.
Once the return is received and inspected at the warehouse, your refund will be processed. This can take up to 10-14 business days after they get the package.
Option 2: Return an Online Order In-Store
This is usually quicker for receiving a refund. You can bring your online order to any Sally Beauty store.
- Bring the item in its original condition.
- Bring your packing slip or the order confirmation email (digital or printed).
- The store associate will use the order number to process your return directly in the store.
You will receive your refund immediately in the form of store credit or, in some cases, back to your original payment method if you have all the documentation.
Special Considerations and Exceptions
While the core policy is clear, there are some special cases that are important to understand.
Returns Without a Receipt
If you’ve lost your receipt, don’t panic. Sally Beauty may still be able to help. The store can often look up your purchase if you used a credit card, debit card, or are a Beauty Club member. If they cannot verify the purchase, you may be offered store credit for the item’s current selling price, which might be lower than what you paid.
Returns of Opened or Used Products
The official policy states items must be unused. However, if a product is defective or caused an adverse reaction, you should contact Sally Beauty customer service immediately. They may make an exception on a case-by-case basis, especially with a receipt. It’s always worth explaining the situation politely to a manager.
Final Sale and Clearance Items
Items marked as “Final Sale” at the time of purchase are not eligible for return or exchange. This is common for deeply discounted clearance merchandise. Always check the receipt or product page online for this designation before buying final sale items.
Hair Appliances and Tools
Returns for tools like curling wands or clippers are subject to closer inspection. They must be in perfect working order with no signs of use, all protective stickers intact, and include every accessory. Due to the cost, these returns are often handled with more scrutiny.
Sally Beauty Club Members and Returns
Being a Beauty Club member can simplify the return process. Your membership tracks your purchase history, which acts as a digital receipt. When you go to make a return, the associate can look up your transaction using your phone number linked to the account. This is a huge benefit if you tend to misplace paper receipts.
Also, members sometimes get extended return privileges during special promotions, though the standard 60-day rule is the norm. It’s a good perk that adds value to the free membership.
Refund Methods and Timing
How you get your money back depends on how you paid and where you return the item.
- Original Credit/Debit Card: Refunds are issued back to the card. This can take 3-10 business days to post to your account after the return is processed.
- Cash Purchase: You will likely receive cash back for an in-store return. For mail returns, you may receive a check or store credit.
- Store Credit/Gift Card: You will receive a new Sally Beauty gift card or e-gift card with the refund amount. This is usually instant in-store or quick online.
- PayPal or Other Online Payment: Refunds are issued back to that original payment method through the online system and follow similar timing to credit card refunds.
Tips for a Hassle-Free Return Experience
A little preparation makes the process effortless. Here are some pro tips:
- Keep Your Receipts: File them in an envelope or take a photo with your phone immediately after purchase.
- Test Products Quickly: If you’re unsure about a color or formula, do a small patch test soon after buying so you’re within the return window if it doesn’t work.
- Return Online Orders In-Store: If possible, this is the fastest way to get your money back and avoid shipping hassles.
- Be Polite and Patient: Store associates are following company policy. A friendly attitude goes a long way if you need help with a special situation.
- Check the Policy Online: Policies can be updated, so it’s wise to check the official Sally Beauty website for the most current return information before you head to the store.
Frequently Asked Questions (FAQ)
How long does I have to return something to Sally Beauty?
You have 60 days from the original purchase date to return most items for a refund or exchange, provided you have your receipt and the item is unused.
Can I return opened hair dye to Sally Beauty?
Generally, no. For health and safety reasons, opened hair color products cannot be returned unless they are defective. You should contact customer service directly if you have a defective product.
What is Sally Beauty’s return policy without a receipt?
Without a receipt, Sally Beauty may offer store credit for the item’s current lowest selling price if they can verify the purchase through your payment card or Beauty Club account. It is not guaranteed.
Does Sally Beauty accept returns on used hair tools?
Hair tools must be in new, unused condition with all original packaging and accessories to be eligible for return. Used tools are typically not accepted due to hygiene and resale restrictions.
Can I return Sally Beauty online orders in store?
Yes, you can. Bring the item in its original condition along with your packing slip or order confirmation to any Sally Beauty retail store for a faster return.
What items are final sale at Sally Beauty?
Items marked “Final Sale” at checkout, often including clearance and certain promotional items, cannot be returned or exchanged. Always check the product description before buying.
How long do Sally Beauty refunds take?
In-store refunds to a card can take 3-10 business days. Online/mail-in refunds can take 10-14 business days after the return is received and processed at their warehouse.
Understanding Sallys return policy takes the worry out of trying new beauty products. By knowing the 60-day window, keeping your receipt, and ensuring items are unused, you can shop knowing that a satisfactory solution is available if your purchase isn’t quite right. Always remember to check the latest policy details on their official website for the most accurate and up-to-date information, as store guidelines can occasionally change.