Sally Return Policy

If you’ve ever bought something from Sally Beauty, you might wonder about their rules for returns. Understanding the Sally return policy is key to a smooth experience if your purchase doesn’t work out. This guide breaks down everything you need to know, from time limits to required documents. We’ll make it simple so you can shop with confidence.

Knowing the policy saves you time and hassle. Whether you changed your mind or got a faulty product, we’ve got the details. Let’s get started.

The core Sally return policy is designed to be fair and straightforward. In most cases, you can return items within 60 days of purchase. You need your original receipt or the credit card used for the transaction. The items should be in new, unused, and resalable condition for a full refund.

This 60-day window applies to most products sold in Sally Beauty stores and online. It gives you a reasonable amount of time to try a product and decide if it’s right for you. Always check your receipt, as it will have the exact purchase date.

What You Can Return

Sally Beauty accepts returns on a wide variety of products. Here’s a general list:

Unopened and unused hair color, styling tools, and skincare.
Products that are defective or damaged upon arrival.
Items that where the wrong shade or item was shipped by mistake.
Most accessories and appliances with all original packaging.

What You Cannot Return

For health and safety reasons, some items are final sale. It’s important to know these exceptions before you buy.

Opened or used hair color, chemical treatments, and perms.
Personal care items like tweezers, eyelash curlers, or makeup brushes if the hygiene seal is broken.
Custom-blended or special-order products.
Items that have been used or tested, even once.
Products purchased from a third-party seller, not directly from Sally.

Condition of Returns

The condition of your item is crucial for a successful return. “Resalable condition” means the product looks brand new. The original packaging should be intact and unopened. All tags, seals, and protective coverings must be in place.

If the product box is damaged or the safety seal is broken, the store may deny the return. This is especially true for items where hygiene is a concern. Always inspect products carefully when you receive them.

Required Proof of Purchase

You must provide proof of purchase. Without it, your return will likely not be accepted. Here are the accepted forms:

The original printed receipt from the store.
The packing slip from an online order.
The email confirmation for an online purchase.
The credit or debit card you used for the original transaction.

If you used your Sally Beauty Club card, the purchase can often be looked up in the system. This provides a good backup if you lost your paper receipt.

How to Return an Item to Sally Beauty

The return process is simple if you follow these steps. The method differs slightly for in-store and online purchases.

Returning an Item In-Store

This is the fastest way to get your refund. Follow these numbered steps.

Gather the item, all original packaging, and your proof of purchase.
Ensure the item is in new, unused, and resalable condition (or is defective).
Bring everything to any Sally Beauty retail store location.
Present the items to a store associate at the checkout counter.
The associate will process the return and issue your refund to the original payment method.

If you don’t have the original card, you may receive store credit instead. This is usually issued on a Sally Beauty gift card.

Returning an Online Purchase by Mail

You can also return online orders by mail. The process takes a bit longer. Here’s how to do it:

Log into your SallyBeauty.com account and go to “Order History.”
Find the order containing the item you want to return and select “Return Item.”
Follow the prompts to generate a return authorization and a prepaid return shipping label.
Pack the item securely with all original packaging and the packing slip (if available).
Attach the return label to the box and drop it at a designated shipping carrier location.
Once the return is received and inspected, your refund will be processed.

Keep your return tracking number! It lets you monitor the package’s progress. Refunds for mailed returns can take 5-10 business days after the warehouse processes your box.

Sally Return Policy Without Receipt

What if you lost your receipt? The policy is more strict, but options exist. A return without any proof of purchase is at the discretion of the store manager.

They may offer you an exchange for a similar item. Alternatively, they might provide a merchandise credit at the current selling price. This credit is typically issued on a store gift card.

If you used your Sally Beauty Club card, the associate can often find your purchase in the system. This serves as your receipt. It’s a major benefit of having and using the free loyalty card.

Sally Return Policy for Used or Defective Items

This is a common area of confusion. The policy treats “changed my mind” returns differently from “defective” returns.

Defective or Damaged Items

If an item is broken, malfunctioning, or arrived damaged, Sally will accept the return even if it’s been opened. You should contact customer service or bring it to a store as soon as you notice the problem.

You will still need your proof of purchase. For appliances like hair dryers or flat irons, the manufacturer’s warranty may also apply. Sally’s customer service can guide you on that process.

Used or Opened Products

Generally, used products are not returnable. This is a strict rule for sanitary reasons, especially with hair color, makeup, or tools that touch the skin. If you opened a hair dye and it didn’t work as expected, you usually cannot return it.

However, if you have a significant allergic reaction to a product, it’s best to contact Sally’s customer service directly. They may make an exception on a case-by-case basis, especially with a doctor’s note. It’s not guaranteed, but it’s worth explaining your situation.

Sally Beauty Return Policy Time Frame

The standard return period is 60 days from the original purchase date. This is consistent for both in-store and online buys. Mark your calendar so you don’t miss the window.

Some items, like electrical appliances, might have a different return timeframe or be covered by a separate manufacturer’s warranty. Always check the product packaging or documentation for specific details when you buy higher-ticket items.

Holiday seasons sometimes come with extended return periods. Purchases made in November or December might have a January return deadline. The policy details for this are usually posted in stores and on the website during the holidays.

Sally Beauty Club Member Return Benefits

Being a free Sally Beauty Club member simplifies returns. Your purchase history is linked to your account. This means even if you lose a paper receipt, the store can often find your transaction.

Members also earn points on every purchase. If you return an item, the points you earned for it will be deducted from your account. This is something to keep in mind if your close to earning a reward.

Refund Methods and Processing Time

How you get your money back depends on how you paid and how you returned the item.

In-Store Refunds

Original Credit/Debit Card: Refund appears on your statement in 3-7 business days.
Cash: Refund is given in cash immediately.
Check: Refund is given in cash or as a store check, depending on store policy.
Without Receipt: Typically results in store credit on a gift card at the current price.

Online Purchase Refunds

Credit/Debit Card or PayPal: Processed within 5-10 business days after the return is received at the warehouse.
Sally Beauty Gift Card: Refunded back to a new gift card.

You will recieve an email confirmation once your online return refund is issued. Contact customer service if you don’t see the refund on your statement after 10 business days.

Tips for a Smooth Sally Beauty Return

Follow these tips to make sure your return goes without a hitch.

Keep your receipt in a safe place until you’re sure you’re keeping the product.
Use your Sally Beauty Club card for every purchase to track your buys.
Inspect online orders as soon as they arrive. Report any damage immediately.
Don’t remove tags or break seals until you’re certain.
Return items as soon as you decide they aren’t right, don’t let them sit.
Bring your ID for returns without a receipt, as stores may require it.

Common Questions and Issues

Here are some typical problems people face and how to solve them.

Problem: The store won’t accept my return because I opened the box.
Solution: For non-defective items, this is standard policy. You can try speaking with a manager if you have a compelling reason, but be prepared for a no.

Problem: My online return was delivered, but I haven’t gotten my refund.
Solution: Check the return tracking to confirm delivery. Then, allow 5-10 business days for processing. If it’s been longer, call customer service with your return authorization number.

Problem: I bought something on sale. Will I get the sale price back?
Solution: Yes, your refund will be for the price you actually paid, not the original retail price.

Frequently Asked Questions (FAQ)

How long is the Sally Beauty return policy?

The standard return period is 60 days from purchase with a receipt.

Can I return opened hair dye to Sally Beauty?

No, for health and safety reasons, opened hair color and chemical products are generally not returnable unless they are defective.

What is Sally’s return policy without a receipt?

Without a receipt, you may recieve an exchange or store credit at the current selling price, subject to manager approval. Using your Beauty Club card helps avoid this.

Can I return Sally Beauty products to any store?

Yes, you can return items to any Sally Beauty retail store in the country. Online purchases can be returned to a store or by mail.

Does Sally Beauty accept returns on used styling tools?

Used tools are not accepted for “change of mind” returns. If the tool is defective and under warranty, it can be returned or replaced.

How do I return an online Sally Beauty order?

Start the process through “Order History” on their website to get a return label, or take the item and packing slip to a physical store.

How long do Sally Beauty refunds take?

In-store refunds to a card take 3-7 business days. Online return refunds take 5-10 business days after the warehouse processes the return.

Understanding the Sally return policy makes you a smarter shopper. Always keep your receipt, use your Beauty Club card, and return items promptly in their original condition. If you’re ever unsure, a quick call to your local store or customer service can provide the final answer for your specific situation. With this knowledge, you can shop at Sally Beauty knowing exactly what to expect if a product doesn’t meet your needs.