Saks Off 5th Return Policy

Understanding the Saks Off 5th return policy is key to a stress-free shopping experience. Whether you found a better deal or the item just wasn’t right, knowing the rules helps you shop with confidence.

This guide breaks down everything you need to know. We’ll cover time limits, condition requirements, and the steps for both online and in-store returns. You’ll also learn about exceptions for final sale items and how to handle returns without a receipt. Let’s get started.

The standard return policy is designed to be straightforward. Most items can be returned within 30 days of purchase. They must be in new, unused, and resalable condition with all original tags and packaging attached.

This applies to purchases made both online and in their physical stores. It’s a good idea to start the return process as soon as you know an item won’t work for you. Waiting until the last minute can sometimes lead to issues if there are mail delays.

What Is the Return Timeframe?

You have 30 days from the date of purchase to return most items. The clock starts on the day your order ships for online purchases. For in-store buys, it starts on your receipt date.

Some product categories have different rules, which we’ll detail later. Always check your receipt for the exact purchase date, as that is what their system uses.

Condition of Items for Return

Items must be in perfect, resalable condition. This means:

All original tags are attached and not removed.
The item has not been worn, washed, or altered in any way.
All original packaging, like dust bags for handbags or boxes for shoes, is included.
Any security tags or stickers are still in place.

If an item shows any signs of use, the return may be refused or a restocking fee could apply. Its important to try items on carefully over a clean surface.

What You Need for a Smooth Return

To process your return, you’ll need one of the following:

The original receipt: This is the fastest and easiest method.
The packing slip: From your online order.
The credit card used for purchase: They can often look up the transaction.
A government-issued ID: For returns without a receipt, subject to approval and a possible merchandise credit.

Having these documents ready will speed things up considerably, whether your at home or in the store.

How to Return Online Purchases

Returning something you bought online is simple. You have two main options: by mail or in a store. The method you choose can affect how quickly you get your refund.

Return by Mail (Prepaid Label)

This is the most common method for online returns. Follow these steps:

Log into your Saks Off 5th account online or go to their returns portal.
Find the order containing the item(s) you wish to return.
Select the items and reason for return, then print the prepaid return label and packing slip.
Place the items securely in their original shipping box or a similar sturdy box. Attach the return label over the old shipping label.
Include the completed packing slip inside the box.
Drop the package at any USPS location or schedule a pickup.

Remember to get a drop-off receipt from USPS as proof you mailed the package. Refunds are usually processed within 10-14 business days after the return is received at their warehouse.

Return In-Store

You can also return online purchases to any Saks Off 5th physical store. This is often the fastest way to get your refund.

Bring the item(s) in their original condition.
Bring the packing slip or your order confirmation email.
Bring the credit card used for the purchase, if possible.
A store associate will process the return at the register.

Your refund will typically post to your card within 3-5 business days. This method avoids shipping delays and the worry of a package getting lost in transit.

How to Return In-Store Purchases

If you bought something in a store, you should generally return it to a store. This is the most direct method. You can return to any Saks Off 5th location, not just the one where you made the purchase.

Gather the item(s) with all tags and packaging.
Locate your original receipt.
Bring the credit or debit card you used.
Visit the customer service or returns desk.

The associate will inspect the items and process the refund. If you don’t have the receipt, they may be able to look it up with your card. Without any proof of purchase, you may receive a merchandise credit at the current selling price, which is often lower than what you paid.

Exclusions and Special Cases

Not everything follows the standard 30-day rule. Some items have stricter policies due to hygiene, safety, or manufacturer restrictions.

Final Sale Items

This is the most important exception. Items marked “Final Sale” at the time of purchase cannot be returned or exchanged for any reason. This is non-negotiable.

Final sale items are often deeply discounted clearance merchandise.
They will be clearly labeled online and on in-store price tags.
Always double-check before buying a heavily discounted item.

Beauty and Fragrance Products

For health and safety reasons, opened beauty, skincare, or fragrance products cannot be returned. If a product is defective or unopened, returns are usually accepted within 30 days with proof of purchase.

Swimwear and Intimate Apparel

These items must have the original hygienic liner attached and be in obviously unworn condition. If the liner is removed or the tags are detached, the return will not be accepted.

Electronics and Fine Jewelry

Electronics often have a shorter return window, sometimes as little as 14 days. Fine jewelry may have specific requirements and should be returned in its original, undamaged presentation box. Always ask for the specific policy at the time of purchase for these categories.

Understanding Refunds and Credits

How you get your money back depends on how you paid and how you returned the item.

Refund Methods and Timing

Credit/Debit Card: Refunds go back to the original card. This takes 3-5 business days for in-store returns and 10-14 business days after warehouse processing for mail returns.
PayPal: Refunds are issued back to your PayPal account.
Gift Card/Merchandise Credit: You will receive a new electronic gift card.
Cash: For in-store purchases returned with the original receipt, cash refunds may be issued if you paid with cash. For card purchases, the refund must go back to the card.

The refund timing starts once the return is fully processed, not when you mail it. Be patient during busy seasons like after the holidays.

Return Shipping Fees

Saks Off 5th typically provides a prepaid return label for online orders. However, they may deduct a return shipping fee from your refund amount. This should be stated in the return instructions. For in-store returns, there is never a fee.

Restocking Fees

Generally, Saks Off 5th does not charge restocking fees for standard returns. However, they may assess a fee if an item is returned in used or damaged condition, or for certain large electronics. This is evaluated on a case-by-case basis.

Tips for a Hassle-Free Return Experience

A little preparation can make the whole process much smoother.

Keep the original packaging and tags on the item until you’re sure you’re keeping it. Don’t remove tags just to try something on over your clothes.
File your receipts digitally or in a folder. Take a photo with your phone right after you purchase.
Return items promptly. Don’t let them sit in your closet until day 29.
Inspect online orders immediately upon arrival. Check for damage and try items on right away.
For mail returns, use a traceable shipping method. The prepaid label usually includes tracking. Keep the tracking number until you see the refund.

If you’re unsure about fit, consider buying two sizes with the intention of returning one. Just make sure you understand the policy timeframe.

Frequently Asked Questions (FAQ)

Can I return items without a receipt?

Yes, but it’s subject to approval. You’ll need a valid government-issued ID. The refund will be issued as a merchandise credit at the item’s current selling price, which may be lower than what you paid.

What is Saks Off 5th’s return policy for gifted items?

If you received a gift from Saks Off 5th, you can return it with the gift receipt. You will receive a merchandise gift card for the amount paid by the gifter. Without a gift receipt, you may be offered a credit at the current sale price.

How long do Saks Off 5th returns take to process?

In-store returns typically reflect on your card in 3-5 business days. Mail returns take longer: allow 10-14 business days after the warehouse receives and processes your package.

Does Saks Off 5th offer exchanges?

Direct exchanges are not always offered. The standard process is to return the unwanted item for a refund and then purchase the new item separately. This ensures you get the correct size or color while its still in stock.

What if my item is defective or damaged?

Contact Saks Off 5th customer service immediately if you receive a damaged or defective item. They will often provide a prepaid return label and expedite a replacement or refund. Its best to do this within the first few days of receipt.

Can I return to Saks Fifth Avenue?

No. Saks Off 5th and Saks Fifth Avenue are separate companies with different systems. You cannot return Saks Off 5th merchandise to a Saks Fifth Avenue store, and vice versa.

What about holiday returns?

Saks Off 5th often extends its return window for purchases made during the peak holiday season (e.g., November and December). The policy will be clearly announced on their website during that time, so always check for seasonal updates.

Contacting Customer Service

If you have a unique situation or a problem with a return, it’s best to contact customer service directly.

Phone: Call the number listed on their website’s “Contact Us” page.
Email/Online Form: Use the contact form on their site for less urgent inquiries.
Social Media: Reaching out via direct message on platforms like Twitter or Facebook can sometimes get a quick response.
In-Store: Speaking with a manager at a physical store can help resolve complex in-person transaction issues.

Have your order number, receipt, and any relevant details ready when you contact them. Being polite and clear about the issue will help them assist you faster.

Knowing the Saks Off 5th return policy inside and out removes the guesswork from shopping their great deals. By following the guidelines on timeframes, item condition, and having your paperwork ready, you can ensure your returns are processed quickly and without any headaches. Always remember to check for final sale labels and note the special rules for categories like beauty and swimwear. With this knowledge, you can shop their sales confidently, knowing exactly how to handle any purchase that doesn’t work out perfectly.