Thinking about buying a Saatva mattress but worried about the commitment? You’re not alone. Understanding the Saatva mattress return policy is a key part of feeling confident in your purchase. This guide breaks down everything you need to know, from the trial period to the pickup process, in simple terms.
We’ll cover the important details and clear up common questions. Our goal is to give you the facts so you can decide if a Saatva mattress is right for your home.
Saatva Mattress Return Policy
The core of Saatva’s return offer is their “Sleep Trial.” It’s designed to let you test the mattress in your own bedroom, not just for a few minutes in a store.
Here are the basic facts of the policy:
- Trial Length: You get 365 nights to sleep on your Saatva mattress.
- Mandatory Break-in Period: You must keep the mattress for at least 30 nights before starting a return. This gives your body time to adjust to the new feel.
- Return Window: You can initiate a return anytime between night 31 and night 365.
- Full Refund: If you return the mattress, you get a full refund of the purchase price, minus any shipping or setup fees you originally paid.
- Free Pickup: Saatva arranges and pays for someone to come pick up the mattress from your home.
What Does the 365-Night Trial Really Mean?
It means you have a full year to decide. This is much longer than the industry standard of 100 nights. You can go through all seasons, ensuring the mattress feels good in both summer heat and winter cold.
Remember, the trial starts the day your mattress is delivered. Saatva will send you reminders about the trial timeline, but it’s a good idea to mark your calendar too.
The Important 30-Day Break-In Rule
You cannot return the mattress in the first 30 days. This rule is in place because your body needs time to get used to a new sleep surface, especially if you’re comming from an old, worn-out mattress.
Initial stiffness or soreness is common. It usually fades as your spine realigns. Give it a full month before making any final judgements.
Who is the Trial For?
The trial is for the original purchaser who bought the mattress directly from Saatva, their showroom, or an authorized retailer. It applies to most Saatva mattresses, but there are a few exceptions we’ll cover later.
Step-by-Step: How to Return Your Saatva Mattress
If you’ve passed the 30-day break-in and still want to return, here is the process.
- Contact Saatva: Start by calling their customer service or using the online chat on their website. You cannot initiate a return by email alone.
- Answer Questions: A representative will likely ask about your reasons for returning. This feedback helps them, but you don’t need a specific reason beyond not being satisfied.
- Schedule Pickup: Saatva will coordinate with a local partner to schedule a pickup from your home. You’ll need to provide a preferred date and a 4-hour window for the pickup team to arrive.
- Prepare the Mattress: On pickup day, you must have the mattress ready. For boxed mattresses, you need to repack it. For white-glove delivery mattresses, just have it accessible. The pickup team will not disassemble bed frames or move other furniture.
- Get Your Refund: Once the pickup is confirmed, Saatva processes your refund. It can take 5-10 business days to appear on your original payment method.
Understanding the Costs: What is Free and What Isn’t
The return pickup itself is free. However, Saatva does deduct some initial fees from your refund total.
- Deducted: The original shipping fee ($99-$139) and any white-glove setup fee ($99-$169) are non-refundable. These are service fees for delivery, not part of the mattress cost.
- Fully Refunded: The entire price you paid for the mattress, any taxes, and any add-ons like mattress protectors or sheets (if returned with the mattress) are refunded.
For example, if your order total was $1,500 including a $139 delivery fee, your refund would be $1,361. The $139 service fee is kept to cover the cost of both delivery and pickup.
What About Foundation or Frame Returns?
If you bought an adjustable base or foundation directly from Saatva, it has its own 120-night trial. You can return it under similar terms, though setup fees may still apply. Check your specific order confirmation for details on these items.
Exceptions and Special Cases to the Policy
While the policy is generous, it doesn’t cover everything. Be aware of these limits.
- Clearance or Final Sale Items: These are marked as non-returnable at purchase.
- Mattress Toppers: Saatva’s mattress toppers have a separate 45-night trial period.
- International Orders: The policy only applies to orders within the contiguous United States.
- Gifted or Transferred Mattresses: The trial is non-transferable.
- Damage from Abuse or Neglect: Stains, tears, or burns from improper use can void your return eligibility. Using a mattress protector is highly recommended.
The Mattress Pickup and Donation Process
You don’t need to worry about disposing the mattress. Saatva’s logistics partner will pick it up directly from your bedroom or designated spot.
In most cases, the mattress is then donated to a local charity or recycling center. Saatva handles all the logistics behind this. You will get a confirmation once it’s been collected.
What Condition Does the Mattress Need to Be In?
The mattress must be in “gently used” condition. It should be free of any significant stains, rips, or other damage that would make it unsanitary or unfit for donation. Normal wear from sleeping is expected and acceptable.
Comparing Saatva’s Policy to Other Brands
Saatva’s policy is strong. Let’s see how it stacks up.
- Saatva (365 nights): Full year trial, 30-day break-in, free pickup, fee deductions.
- Many Online Brands (100 nights): Standard trial length, often free returns with full refund including fees.
- Traditional Stores (Varies): Often have strict restocking fees (up to 20%) and may require you to transport the mattress yourself.
Saatva’s longer trial is a major advantage, though some brands offer fee-free returns which can be simpler.
Tips for a Smooth Saatva Return Experience
Follow these tips to make the process easy if you need it.
- Use a Mattress Protector: From day one. This protects your investment and ensures the mattress stays in donatable condition.
- Keep Your Paperwork: Have your order number and original receipt handy when you call.
- Be Patient During Break-in: Really try to give the mattress the full 30 days, even if it feels different at first.
- Communicate Clearly: When scheduling pickup, be specific about where the mattress is located in your home (e.g., “second floor bedroom, queen mattress on frame”).
- Note the Deadlines: Don’t wait until day 364 to start the process. Initiate the return well before your trial year ends.
What Happens After a Return? Choosing Your Next Mattress
If you return your Saatva, you might wonder what to try next. Saatva may offer guidance based on your feedback. Perhaps a firmer or softer model in their line would work better.
Take note of what you didn’t like. Was it too firm? Too soft? Did you sleep hot? This information is valuble for your next search, whether with Saatva or another company.
Can You Exchange Instead of Return?
Saatva does not offer direct one-for-one exchanges under the trial. The standard process is to return your current mattress for a refund. Then, you place a new order for a different model. This ensures the new mattress comes with its own full 365-night trial and warranty.
Frequently Asked Questions (FAQ)
How long do I have to return a Saatva mattress?
You have a total of 365 nights to sleep on it. But you must keep it for at least the first 30 nights. Your return window is from day 31 to day 365.
Is it really free to return a Saatva?
The pickup is free. But Saatva does not refund the original shipping and setup fees. These are deducted from your total refund amount.
Do I have to box up the mattress for return?
It depends on how it arrived. If it came compressed in a box, you need to repack it. If it was delivered by white-glove service already expanded, you leave it as is. The pickup team will handle it from there.
Where does the returned mattress go?
Saatva arranges for it to be donated to charity or recycled whenever possible. You do not need to arrange disposal.
How long does the Saatva refund take?
After the mattress is picked up, please allow 5 to 10 business days for the refund to post to your original payment method. Credit card timing can vary by bank.
Can I return a Saatva mattress to a store?
No. Saatva mattresses are only sold online or in their few showrooms. All returns must be coordinated through their customer service for home pickup.
What if my Saatva mattress has a defect?
The return policy is for satisfaction. If there is a manufacturing flaw, that’s covered by the separate warranty. Contact Saatva immediately for warranty service, which may include repair or replacement.
Does the return policy apply to all Saatva products?
Mostly. The 365-night trial is for their main mattresses. Adjustable bases have a 120-night trial. Mattress toppers have a 45-night trial. Always check the product page for the specific policy before you buy.
What’s the difference between the trial and the warranty?
The Sleep Trial is about satisfaction and lasts one year. The Warranty is about defects in materials and workmanship and lasts much longer (often 15 years to a lifetime). They are two completely separate programs.
Can I return a mattress if I just don’t like the feel?
Yes. You do not need a “valid” reason like a defect. If the mattress isn’t comfortable for you after the 30-day break-in, that is a perfect reason to use the trial.
Understanding the Saatva mattress return policy gives you the freedom to shop with confidence. The year-long trial is a testament to their product quality, and the process is designed to be as hassle-free as possible. By knowing the steps, the costs, and the rules, you can focus on what really matters: finding a mattress that gives you a great night’s sleep.
Remember to use the break-in period, protect your mattress, and keep your order information. With this knowledge, you’re well-equipped to make a decision that’s right for your sleep needs.