Understanding the return policy for your favorite clothing brand is key to a stress-free shopping experience. If you’ve recently bought something from Runaway The Label and have questions, you’ve come to the right place. This guide breaks down everything you need to know about the Runaway The Label return policy, making it simple to navigate.
We’ll cover the timeframes, conditions, and step-by-step instructions to ensure your return or exchange goes smoothly. Knowing the policy inside and out helps you shop with confidence and makes any necessary returns a breeze.
Runaway The Label Return Policy
At its core, the Runaway The Label return policy is designed to be straightforward for customers. They offer returns and exchanges on most full-priced items within a specific period, provided the goods are in their original, unworn condition. It’s important to act quickly and keep your tags attached.
The policy has some standard exclusions, like sale items or certain product categories, which we’ll detail below. Always double-check your items as soon as they arrive to ensure you’re happy with the fit and quality.
What Items Can You Return?
You can generally return or exchange regular-priced clothing and accessories. This includes dresses, tops, bottoms, and outerwear. The items must meet a few key conditions to be eligible.
* They must be returned within the stated return window (typically 14 days from delivery).
* All original tags must be attached and intact.
* The item must be unworn, unwashed, and in its original condition with no signs of use.
* It should be in the original packaging if possible.
What Items Are Final Sale?
Some items cannot be returned under any circumstances. This is a common practice in fashion retail to protect the company from losses on heavily discounted stock.
* Items marked as “Sale” or purchased at a discounted price.
* Gift cards are non-returnable and non-refundable.
* Any item that does not have its original tags attached.
* Products that show signs of wear, washing, or damage.
* Undergarments or bodysuits for hygiene reasons.
Return Timeframe: How Long Do You Have?
Timing is crucial. Runaway The Label typically requires returns to be initiated within 14 days of you receiving the package. This is a fairly standard window, but it passes quickly.
The clock starts ticking from the day your delivery is confirmed. Don’t wait until the last minute to decide, as you’ll need to arrange the return shipment within this period. Always refer to the latest policy on their website for the most current timeframe, as it can occasionally change.
Condition Requirements for Returns
The condition of the item is non-negotiable. To have your return accepted, the garment must look exactly as it did when it left their warehouse. This means no exceptions for minor wear or removed tags.
* Tags: All garment tags, including the fabric content and size tag, must be securely attached.
* Unworn: The item cannot have any stains, makeup marks, deodorant traces, or scents.
* Packaging: While not always mandatory, returning items in their original polybag or packaging shows it hasn’t been used.
How to Return an Item to Runaway The Label
The return process involves a few clear steps. Following them correctly prevents delays and ensures you get your refund or exchange as quickly as possible.
Step-by-Step Return Instructions
1. Log Into Your Account: Visit the Runaway The Label website and log into the account you used to make the purchase. This links your order and simplifies the process.
2. Navigate to Order History: Find the “My Orders” or “Order History” section in your account dashboard.
3. Select the Item: Locate the specific order containing the item you wish to return. Click on it to view order details.
4. Initiate the Return: Look for a button that says “Start Return” or “Return Item.” You will be asked to select a reason for the return (e.g., size, fit, change of mind).
5. Choose Refund or Exchange: Select whether you want a refund to your original payment method or an exchange for a different size or color.
6. Print Your Label: The system will generate a prepaid return shipping label. You must print this label. Some brands offer digital options, but always have the printed version ready.
7. Package the Item: Securely pack the item with all tags attached in a suitable shipping box or mailer. Attach the printed label clearly on the outside, covering any old labels.
8. Drop Off the Package: Take your sealed package to the designated courier drop-off point (e.g., Australia Post, if in Australia). Get a proof of postage receipt—keep this safe until your return is processed.
Understanding Return Shipping Costs
Return shipping costs can vary depending on your location and the reason for the return. Typically, customers are responsible for covering the cost of return shipping for “change of mind” returns.
* If the return is due to a fault, error on the brands part, or a damaged item, Runaway The Label will usually provide a prepaid label and cover the cost.
* For size exchanges or simply not wanting an item, you will likely pay the return postage fee. This cost is often deducted from your refund total if a prepaid label is used, or you pay it upfront at the post office.
Processing Time for Refunds
Once your return is received at their warehouse, it undergoes a quality check. This process can take several business days. After approval, your refund is initiated.
* Refunds to Credit/Debit Cards: Can take 5-10 business days to appear on your statement after processing.
* Refund to Store Credit: This is often faster, sometimes issued within 24-48 hours of approval.
* You will recieve an email notification once your return is received and again when the refund is issued.
How to Exchange an Item
Exchanging for a different size or color is a common request. The process is very similar to a return, but with one key difference in the outcome.
The Exchange Process
1. Follow steps 1-5 from the return instructions above, but select “Exchange” as your preferred resolution.
2. You will be prompted to select the new size or color you want. Note that exchanges are subject to stock availability. If your desired item is out of stock, you may need to choose an alternative or opt for a refund instead.
3. Print the provided return label and send your original item back.
4. Once the return is received and inspected, Runaway The Label will ship out your new item. You typically will not be charged additional shipping for the exchange item to be sent to you.
Important: You usually cannot exchange a sale item for a different sale item or a full-priced item. Exchanges are often for the same style in a different size or color.
International Returns & Duties
If you’re shopping from outside Runaway The Label’s home country (Australia), international return rules apply. These can be more complex and costly.
* Return Shipping: International customers are almost always responsible for the cost of return shipping, which can be significant.
* Customs Duties: Importantly, any customs duties or import taxes you paid on the original shipment are generally non-refundable. Your refund will be for the item’s value only.
* Processing Time: International returns take longer due to transit and customs clearance.
* Advice: It’s highly recommended to be sure of your size and purchase before buying internationally to avoid these costly and time-consuming processes.
Tips for a Smooth Return Experience
A little preparation goes a long way in ensuring your return is hassle-free.
* Try On Promptly: As soon as your order arrives, try everything on. This gives you the full return window to make a decision.
* Keep All Packaging: Keep the garment tags on and retain any original bags or boxes until you’re sure you’re keeping the item.
* Take Photos: If you’re returning an item because it’s faulty, take clear, well-lit photos of the issue before you send it back. This provides evidence if needed.
* Use a Tracked Service: Always use a tracked shipping method and keep your drop-off receipt. This allows you to prove the item was returned.
* Read the Fine Print: Policies do update. Always check the “Returns & Exchanges” page on the Runaway The Label website right before you initiate a return for the most current information.
Common Issues & How to Solve Them
Sometimes, things don’t go perfectly. Here’s how to handle common return problems.
My Return Was Denied
If your return is denied, it’s usually due to the condition or timeframe. The warehouse team checks items thoroughly.
* Reason: Missing tags, signs of wear, or being outside the return window.
* Solution: The item will likely be sent back to you at your cost. If you believe it was a mistake, contact customer service with your order number and photos for clarification.
I Haven’t Received My Refund
If it’s been more than 10 business days since your return was approved and you haven’t seen the refund, take these steps.
* First, check your bank statement again; sometimes the descriptor is different.
* Contact Runaway The Label customer service with your return tracking number and order details.
* If you paid with PayPal or a similar service, also check the activity within that account.
The Item I Want to Exchange Is Out of Stock
This is a frustrating but common situation. If the size or color you want is unavailable during an exchange, your options are:
* Choose a different available color or style of equal value.
* Opt to receive a refund to your original payment method instead.
* Take store credit for future use.
FAQ: Runaway The Label Returns & Exchanges
Q: How long does Runaway The Label take to process returns?
A: Once the warehouse receives your return, it can take 3-7 business days to inspect the items. After approval, refunds take 5-10 business days to reach your account, depending on your bank.
Q: Can I return sale items to Runaway The Label?
A: No, items purchased on sale are typically marked as final sale. This is clearly stated at the point of purchase and in their policy. Always double-check before buying discounted items.
Q: What is Runaway The Label’s exchange policy?
A: They offer exchanges for full-priced items within the return window, provided the item is in new condition with tags. You initiate an exchange through your online account, and they ship the new item after receiving your return.
Q: Do I have to pay for return shipping?
A: For change-of-mind returns and size exchanges, yes, customers are usually responsible for return shipping costs. If the item is faulty or there was an error in your order, they should cover the return postage.
Q: Can I return an item I bought as a gift?
A: Gift returns can be tricky without the original order number. The best course of action is to contact their customer service team directly with the gift recipient’s details and any proof of purchase you have. They may offer store credit.
Q: What if my item arrives damaged or faulty?
A: Contact customer service immediately with your order number and clear photos of the damage. Do not initiate a standard return. They will guide you through a separate process and will cover all return costs for faulty items.
Q: How do I contact Runaway The Label about a return?
A: The best method is through the contact form on their official website under “Contact Us.” Have your order number, details of the issue, and any relevant photos ready to include in your message.
By understanding the Runaway The Label return policy details, you can shop smarter and handle any post-purchase needs with ease. Remember, the key is to act quickly, keep items pristine, and always use the official return portal for the best results.