Rock Auto Return Policy

If you’re buying car parts online, understanding the return process is key. Knowing the Rock Auto return policy before you order can save you time and hassle if something isn’t right. It’s a practical part of the shopping experience that every DIY mechanic or car owner should review. This guide will walk you through everything you need to know about returning items to RockAuto.

We’ll cover the step-by-step process, time limits, restocking fees, and how to handle incorrect or defective parts. Our goal is to give you clear, actionable information so you can shop with confidence.

The Rock Auto return policy is designed to be straightforward, but it has specific rules you must follow. It is not a blanket “any reason” policy. Returns are generally accepted for parts that are defective, damaged, or incorrect. They also accept returns if you simply ordered the wrong part, but that scenario often involves a restocking fee.

It’s crucial to start the return process through their website before shipping anything back. Sending a part back without authorization will likely mean your return gets lost or rejected.

Key Points of the Return Policy

Return Window: You typically have 30 days from the ship date to return a part. This is a firm deadline.
Return Authorization (RMA): You must obtain a Return Merchandise Authorization (RMA) number from their website. No returns are accepted without this number clearly marked on the outside of the box.
Condition of Parts: Parts must be returned in new, unused, and resalable condition with all original packaging, manuals, and hardware. If a part was installed or tried to be installed, it may not be eligible for a full refund.
Restocking Fees: For returns that are not due to a RockAuto error (like you ordered wrong), a restocking fee of 15% to 20% usually applies. The exact percentage is shown when you generate the RMA.
Shipping Costs: You are almost always responsible for the cost of return shipping. RockAuto will not provide a pre-paid label for customer-error returns.

Parts That Often Have Different Rules

Some items have special return conditions. Always check the product page for notes.

Electrical Parts: Many cannot be returned once the package is opened due to the inability to verify if they were used or not.
Oversized Items: Things like exhaust systems, body panels, or large engines components may have higher return shipping costs and handling fees.
Special Order Items: These are typically marked as “Non-Returnable” or “Special Order” and cannot be sent back unless they arrive defective.
Closeouts: These are final sale and cannot be returned for any reason, so double-check your selection.

How to Start a Return: A Step-by-Step Guide

Follow these steps carefully to ensure your return is processed smoothly and quickly.

Step 1: Log Into Your RockAuto Account

Go to the RockAuto website and log into the account you used to place the order. Navigate to “Order History & Returns.” Find the specific order containing the part you wish to return.

Step 2: Initiate the Return Request

Click on the “Return Part” link next to the item. You will be asked to select a reason for the return from a dropdown menu. Your reason (e.g., “Defective,” “Wrong Part Shipped,” “Ordered Wrong Part”) will determine if fees apply. The system will then show you any potential restocking fees and return shipping charges.

Step 3: Obtain Your RMA Number

After reviewing the charges, you can finalize the return request. The website will generate a unique RMA number. You must print this page or write down the number clearly. This RMA number must be on the outside of your return package. Packages without an RMA cannot be processed.

Step 4: Package the Part Securely

Place the part back in its original packaging with all accessories, paperwork, and warranty cards. Seal the box securely. On the outside of the box, write or attach a label with the RMA number in large, clear characters. It’s a good idea to also include a copy of the return instructions inside the box.

Step 5: Ship the Package

You are responsible for shipping the item back to the warehouse address provided with your RMA instructions. Use a trackable shipping service (like USPS, UPS, or FedEx) and retain your tracking number. This is your proof of shipment in case there’s any question about the package arriving.

Step 6: Wait for Processing

Once RockAuto receives the package, they will inspect it. Processing can take several business days after arrival. You will recieve a credit to your original payment method once the inspection is complete. The refund amount will be the item price minus any applicable restocking fees. Original shipping charges are not refundable.

What to Do If You Recieved a Defective or Incorrect Part

This is one of the most common reasons for returns. If RockAuto made the mistake, you generally won’t face any fees.

Incorrect Part Shipped: If the part you received doesn’t match what you ordered, select “Wrong Part Shipped” as your reason. RockAuto should cover the return shipping costs in this case—they will often provide a pre-paid return label or instructions for a refund of your shipping cost.
Defective Part (DOA): If a new part is dead on arrival, select “Defective” as your reason. You may need to contact the manufacturer’s warranty department directly for some items, but starting the return on RockAuto’s site is the first step. They will guide you.

Understanding Restocking Fees

The restocking fee is the part of the policy that catches many people off guard. It’s not a penalty, but a fee to cover the cost of processing the return, inspecting the part, and relisting it for sale.

The fee is typically 15% for most parts if you simply changed your mind or ordered incorrectly.
It can be 20% for larger or more cumbersome items.
No Restocking Fee: Usually waived if the return is due to RockAuto’s error (wrong part shipped) or a verified defect.
The fee is calculated on the item price, not including tax or original shipping.

Tips for a Smooth Return Experience

A little preparation goes a long way in making the return process easy.

Verify Fitment Twice: Always double-check your year, make, model, and engine size before ordering. Use the vehicle selector tool and cross-reference part numbers.
Inspect Upon Delivery: Open your package as soon as possible after delivery. Check for obvious shipping damage and verify the part number matches your order. The 30-day clock starts ticking when the item ships, not when you open it.
Keep All Packaging: Do not throw away any boxes, plastic bags, or instruction sheets until you are sure the part is correct and working. Returns require all original materials.
Act Quickly: If you think you need to return something, don’t wait. Start the RMA process well before the 30-day deadline to avoid any issues.
Use Trackable Shipping: Always, always get a tracking number for your return package. It’s your only proof you sent it.

Frequently Asked Questions (FAQ)

How long does it take to get my refund from RockAuto?

After they recieve and inspect the return, it usually takes 3-5 business days for the refund to be issued to your card. The time it takes for the credit to appear on your statement depends on your bank, often adding another 3-5 business days.

Can I return a part I installed that didn’t fix my problem?

Generally, no. Once a part is installed or attempted to be installed, it is considered used and is not in resalable condition. The return would likely be refused. It’s critical to diagnose your car’s problem accurately before ordering parts.

What if my return is past the 30-day window?

RockAuto is very strict about the 30-day return window. Returns initiated after 30 days from the ship date will almost certainly be rejected. Your RMA request will be denied if its past the deadline.

Does RockAuto offer free return shipping?

Only if the return is due to their error, such as shipping the wrong item. For returns due to customer error (ordered wrong part, changed mind), you are responsible for the return shipping costs.

How do I contact RockAuto customer service about a return?

RockAuto primarily handles returns through the automated system on their website. For complex issues that the system can’t resolve, you can use the “Contact Us” form on their site. Be ready to provide your order number and RMA number. They do not have a public phone number for general customer service.

What happens if I forget to put the RMA number on the box?

This can cause significant delays or lead to your return being lost. The warehouse processes thousands of packages. Without the RMA, they cannot identify your return. If you’ve already shipped it, contact them immediately through the website with your tracking number.

Common Mistakes to Avoid

Here are a few pitfalls that can complicate your return.

Assuming a “No Questions Asked” Policy: RockAuto’s policy is more conditional than big box stores. Don’t assume you can return used or installed items.
Throwing Away Packaging: This is the number one reason returns are denied or subject to higher fees. The part must be resalable as new.
Waiting Until Day 29: Starting a return on the last day leaves no room for error. Give yourself plenty of time to get the part shipped back.
Not Checking for Notes: Always read the “Return Policy” note on the product page before adding an item to your cart, especially for electrical components or closeouts.

Understanding the Rock Auto return policy is an essential step in shopping for car parts online. By knowing the rules upfront—the 30-day window, the need for an RMA, potential restocking fees, and the importance of original packaging—you can make informed decisions. This knowledge protects your investment and ensures that if a part isn’t right, you can handle the return efficiently and effectively. Always double-check your vehicle information and review product notes to minimize the chance of needing a return in the first place.