Understanding the Revolve return policy is key to shopping with confidence. Whether you’re eyeing a new dress or a pair of shoes, knowing the rules makes everything easier. This guide breaks down everything you need to know in simple terms. We’ll cover time limits, condition requirements, and how to actually send things back. Our goal is to make sure your experience is smooth and stress-free.
Revolve Return Policy
The Revolve return policy is designed to be straightforward. It allows you to return most items within 90 days of purchase. That’s a generous window compared to many other retailers. However, there are important conditions and exceptions you must follow. Not every item can be sent back, and it must be in like-new condition. Let’s get into the specific details so you can shop without worry.
What Items Can You Return?
Most clothing, shoes, and accessories from Revolve are eligible for return. This includes full-price and sale items. As long as you follow the guidelines, you should be fine. But there are some clear exceptions you should be aware of.
* Final Sale Items: Any product marked “Final Sale” at checkout cannot be returned or exchanged. This is non-negotiable.
* Swimwear and Bodysuits: These items must have the hygienic liner attached and be unworn. If the liner is removed, the return will be refused.
* Beauty Products: For health and safety reasons, opened beauty and fragrance items cannot be returned.
* Jewelry and Intimate Apparel: These often have strict hygiene rules. They typically must be unused and in their original packaging.
* Gifted Items: These have there own set of rules, which we’ll cover later.
Condition Requirements: The Golden Rule
This is the most important part. To get a refund, your return must be in resellable condition. What does that mean exactly? The item should look exactly as it did when it arrived to you.
* All original tags must be attached and not cut or removed.
* The item must be unworn, unwashed, and free of any stains, smells, or damage.
* It should be returned in its original packaging or a suitable substitute.
* Shoes must be tried on indoors only, with no marks on the soles.
If an item fails to meet these conditions, Revolve may send it back to you or issue a partial refund. They inspect every return carefully.
The 90-Day Return Window
You have 90 days from the date your order was delivered to initiate a return. This is a hard deadline. The return must be initiated in your account within this period. Once you start the process, you usually have a few more days to get the package to the carrier. It’s best not to wait until the last minute. Mark your calendar when you get a delivery!
How to Start a Return (Step-by-Step)
Starting a return is done entirely online. You can’t just pack a box and mail it. Follow these steps:
1. Log into your Revolve account on their website or mobile app.
2. Go to “My Account” and find your order history.
3. Select the item(s) you wish to return from the specific order.
4. Choose a reason for the return from the dropdown menu.
5. Select your preferred refund method (original payment or store credit).
6. Print the provided return label and packing slip. You must use this label.
Packing Your Return Correctly
How you pack the return matters. A messy package can lead to delays or issues.
* Use the original Revolve packaging if possible. If not, a sturdy box or mailer is fine.
* Securely attach the printed return label to the outside of the package. Cover any old labels.
* Include the printed packing slip inside the package.
* Make sure all tags are still attached to the clothing.
* For shoes, include the original shoe box inside the shipping box.
Return Shipping and Costs
Revolve offers free return shipping for customers in the United States. This is a huge perk. Your prepaid label won’t cost you anything to use. For international returns, you are typically responsible for the return shipping costs and any applicable customs duties. These charges are not refundable. Always check the international returns page on Revolve’s site for your specific country’s rules.
Refund Methods and Timing
Once Revolve receives and inspects your return, they will process your refund. The timing depends on your original payment method.
* Store Credit: Issued immediately as Revolve “Rewards” once the return is scanned by the carrier. This is the fastest option.
* Credit Card/Debit Card: Can take 7-14 business days to appear on your statement after processing.
* PayPal: Refunds are usually processed within 3-5 business days.
* Apple Pay/Google Pay: Timing varies, but generally similar to credit cards.
Remember, shipping costs on the original order are not refundable unless the return is due to a Revolve error (like a wrong item sent).
Exchanges: What Are Your Options?
Revolve does not offer direct exchanges. The process is to return the item you have for a refund, and then place a new order for the correct size or color. This is actually often faster, as you get your new item shipped out immediately instead of waiting for the return to be processed first. Using store credit (Rewards) from your return can make this new purchase instant.
International Return Considerations
If you’re shopping from outside the U.S., the process has extra steps. You are responsible for the cost of return shipping and must fill out a customs form declaring the contents as a “returned good” with zero value. Failure to do this can result in customs charges for Revolve, which they may deduct from your refund. Always contact their customer service before sending an international return to get the correct paperwork.
The Revolve Gift Return Policy
Returning a gifted item is different. You will need the order number from the gift receipt. Returns for store credit (Rewards) are usually straightforward. For a refund to the original payment method, Revolve often requires the original purchaser to initiate the return. It’s best for the gift-giver to handle this or to contact customer service together for a solution.
What Happens If Your Return Is Denied?
If your return is denied for not meeting the conditions, Revolve will contact you. They will typically either ship the item back to you at your cost or offer you a partial refund if the item is still sellable but not in perfect condition. You can try to discuss the situation with customer service, but the policy is usually strictly enforced.
Tips for a Smooth Return Experience
To avoid any headaches, keep these tips in mind:
* Try items on carefully over a clean surface, especially shoes.
* Keep all tags and packaging until you’re sure you’re keeping the item.
* Initiate your return online as soon as you decide.
* Use the provided label and get a drop-off receipt from the carrier.
* For expensive items, consider using a tracked shipping service even if it’s not free.
Common Mistakes to Avoid
Shoppers sometimes run into trouble by making simple errors.
* Removing tags before being sure. Once the tag is off, the item is yours.
* Waiting until day 89 to start the return. Give yourself plenty of time.
* Using the wrong box or no box, leading to damaged goods.
* Forgetting to include the packing slip inside the package.
* Not checking the final sale notice before clicking “buy.”
How to Contact Revolve Customer Service
If you have questions not covered here, reaching out is easy. The best way is through the “Contact Us” form in your account. This links your query directly to your order history. You can also try their email support. Response times are generally good, often within 24-48 hours. Having your order number ready will speed things up considerably.
Revolve Return Policy vs. Other Retailers
How does Revolve stack up? Their 90-day window is much longer than the standard 30 days offered by many stores. The free U.S. return shipping is also a major advantage over retailers who charge a return fee. The strict condition policy is similar to high-end retailers, ensuring quality for all customers. Overall, it’s a consumer-friendly policy if you follow the rules.
Final Thoughts on Navigating Returns
The Revolve return policy is clear and generous in its timeframe. The key is respecting the condition requirements. By treating your purchases with care until you’re certain, you protect your right to a full refund. Shopping online always involves a bit of guesswork with sizing and style, so a good return policy is essential. Revolve’s policy provides that safety net, letting you shop their great collection with peace of mind.
Frequently Asked Questions (FAQ)
Q: How long does Revolve take to refund?
A: Store credit is instant once the return is scanned. Refunds to credit cards take 7-14 business days after Revolve receives and processes the return.
Q: Can I return Revolve items to a store?
A: No, Revolve is an online-only retailer. All returns must be mailed back using their online return process.
Q: What if I lost my return label?
A: You can log into your account and re-print the label from your order history. If you have trouble, contact customer service.
Q: Are Revolve returns really free?
A: Yes, for customers in the United States, return shipping is free with the prepaid label. International customers usually pay return shipping costs.
Q: What is Revolve’s policy on returning sale items?
A: Sale items can be returned unless they are specifically marked “Final Sale” at checkout. Always check your cart before purchasing.
Q: Can I return something after 90 days?
A: The 90-day limit is firm. Returns initiated after 90 days will likley be rejected and sent back to you.
Q: Do I need the original box for returns?
A: For shoes, the original shoe box is required. For clothing, the original garment bag is nice but not mandatory; a clean, secure package is fine.
Q: How do I check my return status?
A: Track your return using the tracking number on your carrier receipt. The status will also update in your Revolve account once they receive and inspect the package.