If you’re thinking about buying a rug from Revival Rugs, understanding the Revival Rugs return policy is a smart first step. It gives you confidence to shop, knowing you have options if your new rug isn’t quite right for your space. This guide will walk you through every detail, from time limits to condition requirements, so you can make your purchase with peace of mind.
We’ll cover the step-by-step process for initiating a return, what to expect with refunds, and how exchanges work. You’ll also find clear answers to common questions about damaged items, custom orders, and return shipping costs. Our goal is to make this information simple and easy to find, so you can spend less time worrying about policies and more time enjoying your home.
Revival Rugs Return Policy
The core of the Revival Rugs return policy is designed for standard, in-stock rugs. You have 30 days from the date you receive your shipment to initiate a return for a full refund to your original payment method. It’s important to note that the clock starts ticking the day the rug is delivered, not the day you order it.
To be eligible for a return, the rug must be in its original, unused, and resalable condition. This means no signs of wear, dirt, or installation. All original tags and packaging materials should be kept if possible. Revival Rugs inspects all returned items, and refunds may be adjusted if the product shows any use.
What Items Are Final Sale?
Not every item qualifies for a return. Knowing these exceptions upfront can prevent disappointment later. The following purchases are typically considered final sale:
- Custom-made or bespoke rugs designed to your specifications.
- Rugs purchased during a clearance, flash sale, or final sale event.
- Items marked as “Final Sale” on the product page at the time of purchase.
- Antique or one-of-a-kind vintage rugs, due to their unique nature.
Always double-check the product listing before you buy, especially during sales periods. The final sale status should be clearly displayed.
The Step-by-Step Return Process
If your rug is eligible, follow these steps to ensure a smooth return process. Skipping a step or providing incomplete information can cause delays.
- Contact Revival Rugs Customer Service within the 30-day window. You can do this via email or the contact form on their website. Have your order number ready.
- You will recieve a Return Merchandise Authorization (RMA) number and instructions. Do not ship the rug back without this authorization.
- Carefully repackage the rug using the original packaging if available. If not, use sturdy materials to ensure it is well-protected during transit. Include the RMA number inside the package.
- Ship the package using the carrier method outlined in your instructions. You are responsible for the cost of return shipping unless the return is due to an error on Revival’s part or a defective product.
- Once the returned rug is received and inspected by the warehouse, your refund will be processed. This usually takes 5-10 business days after they get the package.
Packaging Your Rug for Return
Proper packaging is crucial. A rug damaged in return transit due to poor packing may not be eligible for a full refund. Roll the rug tightly with the pile facing inward. Secure it with tape or twine (avoid tape directly on the rug surface). Use the original tube or box, or a new sturdy one. The goal is to prevent crushing, bending, or moisture damage during its journey back.
Understanding Refunds and Timelines
After you ship your return, it’s natural to wonder when your money will be back. Here’s the typical timeline:
- Transit Time: The rug must travel back to the Revival Rugs warehouse. This can take 5-10 business days depending on your location and shipping method.
- Inspection Period: Once received, the team needs to inspect the rug to verify its condition. This usually takes 2-3 business days.
- Refund Processing: After approval, the refund is issued to your original payment method. Processing can take 5-10 business days to appear on your bank or credit card statement.
In total, from the day you mail it, expect the full process to take 2-4 weeks. You will get a confirmation email when your refund is initiated. Note that shipping charges paid on the original order are typically non-refundable, unless the return is due to a company error.
Exchange Policy and Procedures
Sometimes, you love the quality but need a different size, color, or style. Revival Rugs handles exchanges a bit differently than simple returns. An exchange is essentially processed as a return followed by a new purchase.
To start an exchange, you must first initiate a return for the original rug as described above. Once the return is approved and processed, you can place a new order for the rug you want. This ensures you secure the new item, especially if it’s popular, without waiting for the entire return cycle to complete. Keep in mind you will be responsible for any price difference and new shipping charges on the second order.
What About Damaged or Incorrect Items?
If your rug arrives damaged, defective, or if you recieved the wrong item entirely, the process changes. In these cases, contact Revival Rugs customer service immediately—preferably within 48 hours of delivery. Provide photos clearly showing the damage or the incorrect product. For issues that are their fault, Revival will usually cover the cost of return shipping and send a replacement or issue a full refund promptly. They have excellent customer service for these situations.
Tips for a Hassle-Free Experience
A little preparation can make the whole process much smoother. Here are some tips based on common customer experiences:
- Unbox and inspect your rug as soon as possible after delivery. Don’t let it sit in the box for weeks.
- Place the rug in its intended space with furniture moved, if you can, to truly judge the size and color in your light.
- Keep all packaging materials until you are certain you are keeping the rug. It’s much harder to repackage safely without the original materials.
- Read the product descriptions carefully before buying, paying close attention to dimensions, color variations (especially for vintage pieces), and care instructions.
- If you’re unsure between two options, reach out to their customer service team for advice. They can often provide more details or photos.
International Returns and Special Cases
For customers outside the main shipping regions, policies may vary. International returns are often more complex and expensive. Typically, you are responsible for all duties, taxes, and shipping costs associated with the return. The 30-day window still applies, but the return shipping process and refund timeline will be longer. It’s essential to contact customer service directly for specific instructions tailored to your country.
Frequently Asked Questions (FAQ)
How long do I have to return a rug to Revival Rugs?
You have 30 days from the date of delivery to initiate a return for a standard, in-stock rug. The return must be authorized within this period.
Does Revival Rugs offer free returns?
Generally, no. The customer is responsible for the cost of return shipping unless the return is due to an error made by Revival (like shipping a damaged or incorrect item). Return shipping costs are deducted from any store credit issued if that is your refund method.
Can I return a custom rug or a vintage rug?
Custom-made rugs, built to your specific size and color requests, are final sale. Most antique and vintage rugs are also considered final sale due to their unique, one-of-a-kind nature. Always check the product listing for final sale notices.
What condition does my rug need to be in for a return?
The rug must be in new, unused, and resalable condition. It cannot show any signs of installation, wear, dirt, or odors. All original tags and labels should be attached, and it’s best to have the original packaging.
How are refunds from Revival Rugs processed?
Refunds are issued to the original payment method used for the purchase. After they receive and inspect your return, processing can take 5-10 business days. You will receive an email confirmation once the refund is initiated.
What if I want to exchange my rug for a different one?
Exchanges are handled as a return and a separate new purchase. Start the return for your current rug, and once it’s initiated, place a new order for the rug you want. This ensures you get the new item quickly.
Who pays for return shipping?
In most cases, you do. You will arrange and pay for the return shipment unless the return reason is a company error. The instructions provided with your RMA number will clarify the shipping method to use.
My rug arrived damaged. What should I do?
Contact Revival Rugs customer service right away, within 48 hours if possible. Provide clear photographs of the damage and the packaging. They will guide you through a replacement or return process, and they will cover the shipping costs for issues that are their responsibility.
Are there any restocking fees?
Revival Rugs does not typically charge a separate restocking fee. However, the cost of original and return shipping is not refunded, and refunds may be reduced if the returned item is not in resalable condition.
How do I contact customer service about a return?
Use the email address or contact form on the Revival Rugs “Contact Us” page. Have your order number and details about your reason for return ready. Response times are usually within 1-2 business days.
Can I return a rug I bought on sale?
It depends. Rugs purchased during clearance or final sale events are not returnable. If the rug was simply on a seasonal or promotional discount and not marked “Final Sale,” the standard 30-day return policy likely still applies. Always check the terms at time of purchase.
What is the best way to pack my rug for return?
Roll the rug tightly with the pile facing inwards. Use the original packaging if you have it. Secure the roll with tape or twine, place it in a sturdy box or tube, and include the RMA number inside. Good packing prevents damage and ensures your refund.
How long until I get my money back after a return?
From the day you ship the return, allow 2-4 weeks for the entire process. This includes transit back to the warehouse, inspection, and bank processing time for the refund.
What if I miss the 30-day return window?
Returns initiated after 30 days are generally not accepted. Your request may be considered on a case-by-case basis, but approval is not guaranteed. It’s crucial to decide and contact them within the policy timeframe.
Understanding the Revival Rugs return policy helps you shop with confidence. By knowing the 30-day window, condition requirements, and the clear steps for returns and exchanges, you can focus on finding the perfect rug for your home. Always inspect your rug promptly and keep the packaging during the decision period. If you have any unique situations, reaching out to their customer service team directly is the best way to get personalized help and ensure a positive experience with your Revival Rugs purchase.