Returns Policy Apple

by

If you’ve just bought a new Apple product and have questions, understanding the returns policy Apple has in place is your first step. This guide breaks down everything you need to know about returning items to Apple, whether you bought online, in a store, or from an authorized reseller.

Apple’s policy is designed to be straightforward, but the details matter. Getting a full refund depends on the item’s condition, how long you’ve had it, and where you made the purchase. We’ll walk you through all the rules, deadlines, and exceptions so you can handle your return with confidence.

Returns Policy Apple

Apple’s standard returns policy gives you 14 calendar days to initiate a return for most items. The clock starts the day you receive your order. It’s important to note that this is a return window, not a refund window. As long as you start the return process within 14 days, you’re good.

This policy applies to purchases made directly from Apple, either through the Apple Online Store or at an Apple Retail Store. Items must be in like-new condition, in their original box with all accessories, manuals, and packaging. Apple is pretty strict about this, so it’s best to keep everything together until you’re sure you’re keeping the product.

What Items Are Eligible for Return?

Most new and unopened Apple products can be returned within the 14-day period. This includes:

  • iPhone, iPad, Mac, Apple Watch
  • AirPods and other Apple-branded accessories
  • Apple TV and HomePod
  • Software and apps (though digital purchases have very different rules)
  • Third-party accessories sold by Apple

Key Exceptions and Special Rules

Not everything follows the standard 14-day rule. Here are some important exceptions:

  • Opened Software: Once you open the seal on physical software, you generally cannot return it.
  • Apple Gift Cards: These are non-refundable by law.
  • Developer Program Memberships: These fees are non-refundable.
  • Personalized Items: Any product you engrave or customize is final sale.

The “Like-New” Condition Requirement

For a return to be accepted, Apple states the item must be “in its original condition.” In practice, this means:

  • No signs of wear, scratches, or damage.
  • All protective films and stickers are still in place.
  • The product hasn’t been modified in any way.
  • You include every single item that came in the box, even cables and paperwork.

How to Start a Return with Apple

Starting your return is simple, and you have a few options. The easiest way is usually online.

For Online Purchases

  1. Go to the “Order Status” page on Apple’s website. You’ll need your order number and email.
  2. Find the item you want to return and select “Return Items.”
  3. Choose your reason for return and follow the prompts.
  4. Apple will provide a prepaid return shipping label and instructions. You can drop the package off at the designated carrier.

For In-Store Purchases

Just bring the item and your receipt (or the credit card you used) to any Apple Retail Store. The specialist will help you process the return right there. If you don’t have a store nearby, you may need to process an online return even for an in-store purchase, so check the website first.

Understanding Refund Timelines

Once Apple receives your return, here’s when you can expect your money back:

  • Credit Card Refunds: Typically take 3–5 business days to appear on your statement after Apple processes it. The entire process can take up to 2 weeks from when you mail the item.
  • Debit Card Refunds: Can take up to 10 business days to show in your account.
  • Apple Account Balance: If you paid with an Apple Gift Card or store credit, the refund is usually issued back to your Apple Account within 24 hours of processing.
  • Wire Transfers: For large orders, refunds can take up to 10 business days.

Apple’s Holiday Return Policy

This is a very helpful extension. Items purchased between November and December often have an extended return deadline, usually until January 8 of the following year. Apple announces the exact dates each year, so always check their website during the holiday season. This policy is a lifesaver for Christmas gifts.

Returning Opened vs. Unopened Items

There’s a big difference between returning an unopened box and a product you’ve been using for a week. While Apple does accept opened items, the criteria are stricter.

Returning an Unopened Product

This is the simplest scenario. If the box is still sealed, you can return it for any reason within the window. The refund is usually processed quickly, and there are no restocking fees for direct Apple purchases.

Returning an Opened Product

You can open and use your Apple product and still return it. However, you must ensure it meets the “like-new” condition standards. Charge the device, set it up, and use it, but be careful not to cause any cosmetic damage. Remove all personal data before you send it back, as Apple is not responsible for your information left on the device.

Restocking Fees: Are There Any?

Apple does not charge restocking fees for items returned within the policy guidelines. This is a major advantage of buying directly from Apple. However, some authorized carriers or resellers might have their own fees, so always verify their policy before buying elsewhere.

Special Cases: iPhones, iPads, and Macs

Some products have additional considerations due to their nature or how they are financed.

Returning an iPhone with Carrier Financing

If you bought an iPhone through Apple but used your carrier’s installment plan (like AT&T Next or Verizon Device Payment), the return can be more complex. You must:

  1. Return the phone to Apple within the return period.
  2. Contact your carrier to cancel the associated financing agreement. Apple’s return does not automatically cancel your contract with the carrier.
  3. Keep documentation from both Apple and your carrier until the loan is cleared.

Returning a Device on Apple’s iPhone Upgrade Program

This is a loan through Citizens One. To return a device from this program:

  1. Initiate the return with Apple within 14 days.
  2. Apple will notify Citizens One to cancel your loan agreement.
  3. You must return all items included in the box, including the SIM card tray ejector tool.

Failing to return the item will result in the loan remaining active, and you’ll be responsible for payments.

Mac Custom Configurations

Custom-configured Macs (like those with more RAM or a different processor) bought online follow the same 14-day return policy. However, because they are built to order, they cannot be exchanged. You would need to return the custom Mac and place a new order for a different configuration, which can extend the wait time for the machine you actually want.

What About Software and Digital Purchases?

Digital goods have a much more restrictive policy, which is standard across the tech industry.

App Store, iTunes, and Apple Books

Generally, all sales are final. Apple makes rare exceptions for technical issues that prevent use, but you must report these promptly. You can request a refund by reporting a problem with your purchase on Apple’s website, but approval is not guaranteed.

Apple Music, TV+, and Other Subscriptions

You can cancel a subscription and stop future charges, but you typically cannot get a refund for time you’ve already used. If you cancel an annual subscription shortly after buying it, you might be eligible for a partial refund, but you need to contact support directly to ask.

Returns to Authorized Resellers and Carriers

If you didn’t buy directly from Apple, you are subject to the return policy of the store where you made the purchase. This is crucial.

Big-Box Retailers (Best Buy, Target, Walmart)

These stores have their own return windows and conditions. For example, many have a 15- or 30-day return window for electronics, but they often charge a restocking fee for opened items, especially smartphones. Always check the retailers policy before assuming it matches Apple’s.

Wireless Carriers (Verizon, AT&T, T-Mobile)

Carriers also have their own policies, usually around 14-30 days. They almost always charge a restocking fee (often up to $50) for opened phones returned. You must also return the device in good working condition and cancel any associated service changes.

International Returns and Purchases

Returning an item to a different country than where it was purchased is generally not possible. You must return the product to the Apple Store or online store for the country/region where it was purchased. For example, an iPhone bought from Apple.com in the United States cannot be returned to an Apple Store in Canada. You would need to ship it back to the U.S. return center.

Exchanges vs. Returns

Apple prefers a “return and repurchase” model rather than direct exchanges. Here’s how it works:

  1. You return the original item for a refund following the standard process.
  2. Once the return is initiated (or processed), you place a new order for the item you want.
  3. This means you need to have funds available to pay for the new item before the refund from the first item clears. It can be a cash-flow inconvenience.

In an Apple Retail Store, associates can sometimes facilitate an exchange more directly if the item is in stock, but it’s still technically processed as a return and a new sale.

Step-by-Step: Packing Your Return for Shipment

Proper packing is essential for your return to be accepted. Follow these steps:

  1. Back Up and Erase: Back up your device to iCloud or a computer. Then, go to Settings > General > Transfer or Reset [Device] and tap “Erase All Content and Settings.” For Macs, you need to restart in Recovery Mode and use Disk Utility.
  2. Include Everything: Place the device, all cables, power adapters, manuals, and even the small SIM ejector tool back in the original box.
  3. Use the Original Packaging: If possible, put that box inside another shipping box for protection. Use the label Apple provided.
  4. Get a Drop-Off Receipt: When you give the package to the carrier, get a receipt with the tracking number. This is your proof of return if anything gets lost.

Frequently Asked Questions (FAQ)

Can I return an Apple product after 14 days?

Outside of the 14-day window (or the extended holiday period), Apple is not obligated to accept a return for a change of mind. However, if the product is faulty, your consumer law warranty rights apply, which provide coverage for a longer period, typically one year.

What is Apple’s return policy for faulty items?

If your item is defective, Apple’s 1-year Limited Warranty or AppleCare+ coverage kicks in. You should contact Apple Support for a repair, replacement, or refund, even if the 14-day return window has passed. The process is different from a standard return.

How do I check my Apple return status?

You can track your return status online using the link on your return confirmation email or by visiting the “Order Status” page on Apple’s website. It will show when the item is received and when the refund is issued.

Does Apple have a return policy for refurbished products?

Yes, Apple’s refurbished products come with the same 14-day return policy as new products. They also include a standard one-year warranty, which you can extend with AppleCare+.

What if I lost the original box or accessories?

This can complicate or void your return. Apple requires all original items. If you’re missing a cable or the box, contact Apple Support before initiating the return. They may still accept it but could deduct a fee from your refund, though this is not standard practice for direct sales.

Can I return an online purchase to an Apple Store?

Yes, you can. Bring the item, all accessories, and your order confirmation email or number to any Apple Retail Store. They can process the return for you in person, which is often faster than shipping it back.

Final Tips for a Smooth Apple Return

To make sure your return goes without a hitch, keep these final pointers in mind. Acting quickly and being thorough is key.

  • Read the policy carefully for your specific product before assuming anything. A quick check can save you a lot of hassle later on.
  • Keep all packaging and receipts until you are certain you are happy with the product. It’s a simple habit that protects your investment.
  • Initiate the return online as soon as you decide, even if you plan to take it to a store later. This officially starts the clock and creates a record.
  • Take photos or video of the product and its serial number as you pack it. This provides evidence of its condition if a dispute arises during the return inspection.

Apple’s returns policy is generally customer-friendly, especially when you buy directly from them. By knowing the rules, deadlines, and condition requirements, you can shop with the assurance that you have a clear path if the product isn’t right for you. Always double-check the specific terms at the time of your purchase, as policies can be updated.